How do I get an API Key for Freshservice?

Log in to your Freshservice instance, click on your Profile picture in the top-right corner, go to 'Profile Settings', and your API Key will be displayed on the right side.

What is my 'Domain prefix'?

Your domain prefix is the first part of your Freshservice URL (e.g. if your URL is 'acme.freshservice.com', the prefix is 'acme').

Can I view my CMDB assets via the agent?

Yes! Use the 'list_it_assets' tool to retrieve your hardware and software inventory from the Freshservice CMDB.

Is it possible to track change management requests?

Yes, the 'list_change_requests' tool allows you to monitor all change tickets to ensure proper IT governance and stability.

Freshservice MCP Server for Cursor 12 tools — connect in under 2 minutes

Name: Freshservice
Availability: InStock
Author: Vinkius

docs.cursor.com/context/model-context-protocol

Built by Vinkius GDPR 12 Tools IDE

Cursor is an AI-first code editor built on VS Code that integrates LLM-powered coding assistance directly into the development workflow. Its Agent mode enables autonomous multi-step coding tasks, and MCP support lets agents access external data sources and APIs during code generation.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Freshservice and 2,500+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "freshservice": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Freshservice MCP Server

Connect your Freshservice instance to any AI agent to automate your IT Service Management (ITSM) operations through the Model Context Protocol (MCP). Freshservice is an intelligent, right-sized ITSM solution that empowers enterprises to modernize IT and other business functions. This MCP server enables you to track IT tickets, manage your CMDB asset inventory, and retrieve detailed requester profiles directly through natural conversation.

Cursor's Agent mode turns Freshservice into an in-editor superpower. Ask Cursor to generate code using live data from Freshservice and it fetches, processes, and writes. all in a single agentic loop. 12 tools appear alongside file editing and terminal access, creating a unified development environment grounded in real-time information.

Key Features

Ticket Orchestration — List all service desk tickets, fetch detailed metadata including priority and status, and open new IT incidents instantly.
Asset Management (CMDB) — Access your IT hardware and software asset inventory to maintain full context of your infrastructure.
Workforce Insights — List all IT agents and requesters (employees) to understand workloads and verify contact details.
Change & Problem Tracking — Monitor change requests and problem records to ensure IT stability and compliance.
Release Management — Access IT release records to coordinate software deployments effectively.
Department Oversight — List company departments configured in the ITSM platform to optimize ticket routing.
Real-time Synchronization — Keep your IT operations data accessible to your AI assistant without leaving your primary workspace.

The Freshservice MCP Server exposes 12 tools through the Vinkius. Connect it to Cursor in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Freshservice to Cursor via MCP

Follow these steps to integrate the Freshservice MCP Server with Cursor.

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"

Add the server config

Paste the JSON configuration above into the mcp.json file that opens

Save the file

Cursor will automatically detect the new MCP server

Start using Freshservice

Open Agent mode in chat and ask: "Using Freshservice, help me...". 12 tools available

Why Use Cursor with the Freshservice MCP Server

Cursor AI Code Editor provides unique advantages when paired with Freshservice through the Model Context Protocol.

Agent mode turns Cursor into an autonomous coding assistant that can read files, run commands, and call MCP tools without switching context

Cursor's Composer feature can generate entire files using real-time data fetched through MCP. no copy-pasting from external dashboards

MCP tools appear alongside built-in tools like file reading and terminal access, creating a unified agentic environment

VS Code extension compatibility means your existing workflow, keybindings, and extensions all work alongside MCP tools

Freshservice + Cursor Use Cases

Practical scenarios where Cursor combined with the Freshservice MCP Server delivers measurable value.

Code generation with live data: ask Cursor to generate a security report module using live DNS and subdomain data fetched through MCP

Automated documentation: have Cursor query your API's tool schemas and generate TypeScript interfaces or OpenAPI specs automatically

Infrastructure-as-code: Cursor can fetch domain configurations and generate corresponding Terraform or CloudFormation templates

Test scaffolding: ask Cursor to pull real API responses via MCP and generate unit test fixtures from actual data

Freshservice MCP Tools for Cursor (12)

These 12 tools become available when you connect Freshservice to Cursor via MCP:

check_itsm_status

Verify helpdesk status

create_itsm_ticket

Open an IT ticket

get_asset_details

Get asset metadata

get_requester_details

Get user metadata

get_ticket_details

Get ticket metadata

list_change_requests

List IT changes

list_it_assets

List IT assets

list_it_problems

List problem records

list_it_releases

List release records

list_itsm_tickets

List IT tickets

list_requesters

List end-users

list_support_agents

List IT agents

Example Prompts for Freshservice in Cursor

Ready-to-use prompts you can give your Cursor agent to start working with Freshservice immediately.

"List all active IT tickets in my service desk."

"Show me the details for requester 'Jane Smith'."

"Create a new IT ticket: 'Printer Not Working' from 'johndoe@email.com'."

Troubleshooting Freshservice MCP Server with Cursor

Common issues when connecting Freshservice to Cursor through the Vinkius, and how to resolve them.

Tools not appearing in Cursor

Ensure you are in Agent mode (not Ask mode). MCP tools only work in Agent mode.

Server shows as disconnected

Check Settings → Features → MCP and verify the server status. Try clicking the refresh button.

Freshservice + Cursor FAQ

Common questions about integrating Freshservice MCP Server with Cursor.

What is Agent mode and why does it matter for MCP?

Agent mode is Cursor's autonomous execution mode where the AI can perform multi-step tasks: reading files, editing code, running terminal commands, and calling MCP tools. Without Agent mode, Cursor operates in a simpler ask-and-answer mode that doesn't support tool calling. Always ensure you're in Agent mode when working with MCP servers.

Where does Cursor store MCP configuration?

Cursor looks for MCP server configurations in a mcp.json file. You can configure servers at the project level (.cursor/mcp.json in your project root) or globally (~/.cursor/mcp.json). Project-level configs take precedence.

Can Cursor use MCP tools in inline edits?

No. MCP tools are only available in Agent mode through the chat panel. Inline completions and Tab suggestions do not trigger MCP tool calls. This is by design. tool calls require user visibility and approval.

How do I verify MCP tools are loaded?

Open Settings → Features → MCP and look for your server name. A green indicator means the server is connected. You can also check Agent mode's available tools by clicking the tools dropdown in the chat panel.