Freshservice MCP Server for Windsurf 12 tools — connect in under 2 minutes
Windsurf brings agentic AI coding to a purpose-built IDE. Connect Freshservice through Vinkius and Cascade will auto-discover every tool. ask questions, generate code, and act on live data without leaving your editor.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
Vinkius Desktop App
The modern way to manage MCP Servers — no config files, no terminal commands. Install Freshservice and 2,500+ MCP Servers from a single visual interface.
{
"mcpServers": {
"freshservice": {
"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
}
}
}
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Freshservice MCP Server
Connect your Freshservice instance to any AI agent to automate your IT Service Management (ITSM) operations through the Model Context Protocol (MCP). Freshservice is an intelligent, right-sized ITSM solution that empowers enterprises to modernize IT and other business functions. This MCP server enables you to track IT tickets, manage your CMDB asset inventory, and retrieve detailed requester profiles directly through natural conversation.
Windsurf's Cascade agent chains multiple Freshservice tool calls autonomously. query data, analyze results, and generate code in a single agentic session. Paste Vinkius Edge URL, reload, and all 12 tools are immediately available. Real-time tool feedback appears inline, so you see API responses directly in your editor.
Key Features
- Ticket Orchestration — List all service desk tickets, fetch detailed metadata including priority and status, and open new IT incidents instantly.
- Asset Management (CMDB) — Access your IT hardware and software asset inventory to maintain full context of your infrastructure.
- Workforce Insights — List all IT agents and requesters (employees) to understand workloads and verify contact details.
- Change & Problem Tracking — Monitor change requests and problem records to ensure IT stability and compliance.
- Release Management — Access IT release records to coordinate software deployments effectively.
- Department Oversight — List company departments configured in the ITSM platform to optimize ticket routing.
- Real-time Synchronization — Keep your IT operations data accessible to your AI assistant without leaving your primary workspace.
The Freshservice MCP Server exposes 12 tools through the Vinkius. Connect it to Windsurf in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Freshservice to Windsurf via MCP
Follow these steps to integrate the Freshservice MCP Server with Windsurf.
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Add the server
Paste the JSON configuration above into mcp_config.json
Save and reload
Windsurf will detect the new server automatically
Start using Freshservice
Open Cascade and ask: "Using Freshservice, help me...". 12 tools available
Why Use Windsurf with the Freshservice MCP Server
Windsurf provides unique advantages when paired with Freshservice through the Model Context Protocol.
Windsurf's Cascade agent autonomously chains multiple tool calls in sequence, solving complex multi-step tasks without manual intervention
Purpose-built for agentic workflows. Cascade understands context across your entire codebase and integrates MCP tools natively
JSON-based configuration means zero code changes: paste a URL, reload, and all 12 tools are immediately available
Real-time tool feedback is displayed inline, so you see API responses directly in your editor without switching contexts
Freshservice + Windsurf Use Cases
Practical scenarios where Windsurf combined with the Freshservice MCP Server delivers measurable value.
Automated code generation: ask Cascade to fetch data from Freshservice and generate models, types, or handlers based on real API responses
Live debugging: query Freshservice tools mid-session to inspect production data while debugging without leaving the editor
Documentation generation: pull schema information from Freshservice and have Cascade generate comprehensive API docs automatically
Rapid prototyping: combine Freshservice data with Cascade's code generation to scaffold entire features in minutes
Freshservice MCP Tools for Windsurf (12)
These 12 tools become available when you connect Freshservice to Windsurf via MCP:
check_itsm_status
Verify helpdesk status
create_itsm_ticket
Open an IT ticket
get_asset_details
Get asset metadata
get_requester_details
Get user metadata
get_ticket_details
Get ticket metadata
list_change_requests
List IT changes
list_it_assets
List IT assets
list_it_problems
List problem records
list_it_releases
List release records
list_itsm_tickets
List IT tickets
list_requesters
List end-users
list_support_agents
List IT agents
Example Prompts for Freshservice in Windsurf
Ready-to-use prompts you can give your Windsurf agent to start working with Freshservice immediately.
"List all active IT tickets in my service desk."
"Show me the details for requester 'Jane Smith'."
"Create a new IT ticket: 'Printer Not Working' from 'johndoe@email.com'."
Troubleshooting Freshservice MCP Server with Windsurf
Common issues when connecting Freshservice to Windsurf through the Vinkius, and how to resolve them.
Server not connecting
Freshservice + Windsurf FAQ
Common questions about integrating Freshservice MCP Server with Windsurf.
How does Windsurf discover MCP tools?
mcp_config.json file on startup and connects to each configured server via Streamable HTTP. Tools are listed in the MCP panel and available to Cascade automatically.Can Cascade chain multiple MCP tool calls?
Does Windsurf support multiple MCP servers?
mcp_config.json. Each server's tools appear in the MCP panel and Cascade can use tools from different servers in a single flow.Connect Freshservice with your favorite client
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Connect Freshservice to Windsurf
Get your token, paste the configuration, and start using 12 tools in under 2 minutes. No API key management needed.