Freshservice MCP Server for Mastra AI 12 tools — connect in under 2 minutes
Mastra AI is a TypeScript-native agent framework built for modern web stacks. Connect Freshservice through Vinkius and Mastra agents discover all tools automatically. type-safe, streaming-ready, and deployable anywhere Node.js runs.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
import { Agent } from "@mastra/core/agent";
import { createMCPClient } from "@mastra/mcp";
import { openai } from "@ai-sdk/openai";
async function main() {
// Your Vinkius token. get it at cloud.vinkius.com
const mcpClient = await createMCPClient({
servers: {
"freshservice": {
url: "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
},
},
});
const tools = await mcpClient.getTools();
const agent = new Agent({
name: "Freshservice Agent",
instructions:
"You help users interact with Freshservice " +
"using 12 tools.",
model: openai("gpt-4o"),
tools,
});
const result = await agent.generate(
"What can I do with Freshservice?"
);
console.log(result.text);
}
main();
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Freshservice MCP Server
Connect your Freshservice instance to any AI agent to automate your IT Service Management (ITSM) operations through the Model Context Protocol (MCP). Freshservice is an intelligent, right-sized ITSM solution that empowers enterprises to modernize IT and other business functions. This MCP server enables you to track IT tickets, manage your CMDB asset inventory, and retrieve detailed requester profiles directly through natural conversation.
Mastra's agent abstraction provides a clean separation between LLM logic and Freshservice tool infrastructure. Connect 12 tools through Vinkius and use Mastra's built-in workflow engine to chain tool calls with conditional logic, retries, and parallel execution. deployable to any Node.js host in one command.
Key Features
- Ticket Orchestration — List all service desk tickets, fetch detailed metadata including priority and status, and open new IT incidents instantly.
- Asset Management (CMDB) — Access your IT hardware and software asset inventory to maintain full context of your infrastructure.
- Workforce Insights — List all IT agents and requesters (employees) to understand workloads and verify contact details.
- Change & Problem Tracking — Monitor change requests and problem records to ensure IT stability and compliance.
- Release Management — Access IT release records to coordinate software deployments effectively.
- Department Oversight — List company departments configured in the ITSM platform to optimize ticket routing.
- Real-time Synchronization — Keep your IT operations data accessible to your AI assistant without leaving your primary workspace.
The Freshservice MCP Server exposes 12 tools through the Vinkius. Connect it to Mastra AI in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Freshservice to Mastra AI via MCP
Follow these steps to integrate the Freshservice MCP Server with Mastra AI.
Install dependencies
Run npm install @mastra/core @mastra/mcp @ai-sdk/openai
Replace the token
Replace [YOUR_TOKEN_HERE] with your Vinkius token
Run the agent
Save to agent.ts and run with npx tsx agent.ts
Explore tools
Mastra discovers 12 tools from Freshservice via MCP
Why Use Mastra AI with the Freshservice MCP Server
Mastra AI provides unique advantages when paired with Freshservice through the Model Context Protocol.
Mastra's agent abstraction provides a clean separation between LLM logic and tool infrastructure. add Freshservice without touching business code
Built-in workflow engine chains MCP tool calls with conditional logic, retries, and parallel execution for complex automation
TypeScript-native: full type inference for every Freshservice tool response with IDE autocomplete and compile-time checks
One-command deployment to any Node.js host. Vercel, Railway, Fly.io, or your own infrastructure
Freshservice + Mastra AI Use Cases
Practical scenarios where Mastra AI combined with the Freshservice MCP Server delivers measurable value.
Automated workflows: build multi-step agents that query Freshservice, process results, and trigger downstream actions in a typed pipeline
SaaS integrations: embed Freshservice as a first-class tool in your product's AI features with Mastra's clean agent API
Background jobs: schedule Mastra agents to query Freshservice on a cron and store results in your database automatically
Multi-agent systems: create specialist agents that collaborate using Freshservice tools alongside other MCP servers
Freshservice MCP Tools for Mastra AI (12)
These 12 tools become available when you connect Freshservice to Mastra AI via MCP:
check_itsm_status
Verify helpdesk status
create_itsm_ticket
Open an IT ticket
get_asset_details
Get asset metadata
get_requester_details
Get user metadata
get_ticket_details
Get ticket metadata
list_change_requests
List IT changes
list_it_assets
List IT assets
list_it_problems
List problem records
list_it_releases
List release records
list_itsm_tickets
List IT tickets
list_requesters
List end-users
list_support_agents
List IT agents
Example Prompts for Freshservice in Mastra AI
Ready-to-use prompts you can give your Mastra AI agent to start working with Freshservice immediately.
"List all active IT tickets in my service desk."
"Show me the details for requester 'Jane Smith'."
"Create a new IT ticket: 'Printer Not Working' from 'johndoe@email.com'."
Troubleshooting Freshservice MCP Server with Mastra AI
Common issues when connecting Freshservice to Mastra AI through the Vinkius, and how to resolve them.
createMCPClient not exported
npm install @mastra/mcpFreshservice + Mastra AI FAQ
Common questions about integrating Freshservice MCP Server with Mastra AI.
How does Mastra AI connect to MCP servers?
MCPClient with the server URL and pass it to your agent. Mastra discovers all tools and makes them available with full TypeScript types.Can Mastra agents use tools from multiple servers?
Does Mastra support workflow orchestration?
Connect Freshservice with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect Freshservice to Mastra AI
Get your token, paste the configuration, and start using 12 tools in under 2 minutes. No API key management needed.