How do I get an API Key for Freshservice?

Log in to your Freshservice instance, click on your Profile picture in the top-right corner, go to 'Profile Settings', and your API Key will be displayed on the right side.

What is my 'Domain prefix'?

Your domain prefix is the first part of your Freshservice URL (e.g. if your URL is 'acme.freshservice.com', the prefix is 'acme').

Can I view my CMDB assets via the agent?

Yes! Use the 'list_it_assets' tool to retrieve your hardware and software inventory from the Freshservice CMDB.

Is it possible to track change management requests?

Yes, the 'list_change_requests' tool allows you to monitor all change tickets to ensure proper IT governance and stability.

Freshservice MCP Server for Google ADK 12 tools — connect in under 2 minutes

Name: Freshservice
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 12 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Freshservice as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="freshservice_agent",
    instruction=(
        "You help users interact with Freshservice "
        "using 12 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Freshservice MCP Server

Connect your Freshservice instance to any AI agent to automate your IT Service Management (ITSM) operations through the Model Context Protocol (MCP). Freshservice is an intelligent, right-sized ITSM solution that empowers enterprises to modernize IT and other business functions. This MCP server enables you to track IT tickets, manage your CMDB asset inventory, and retrieve detailed requester profiles directly through natural conversation.

Google ADK natively supports Freshservice as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 12 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

Key Features

Ticket Orchestration — List all service desk tickets, fetch detailed metadata including priority and status, and open new IT incidents instantly.
Asset Management (CMDB) — Access your IT hardware and software asset inventory to maintain full context of your infrastructure.
Workforce Insights — List all IT agents and requesters (employees) to understand workloads and verify contact details.
Change & Problem Tracking — Monitor change requests and problem records to ensure IT stability and compliance.
Release Management — Access IT release records to coordinate software deployments effectively.
Department Oversight — List company departments configured in the ITSM platform to optimize ticket routing.
Real-time Synchronization — Keep your IT operations data accessible to your AI assistant without leaving your primary workspace.

The Freshservice MCP Server exposes 12 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Freshservice to Google ADK via MCP

Follow these steps to integrate the Freshservice MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 12 tools from Freshservice via MCP

Why Use Google ADK with the Freshservice MCP Server

Google ADK provides unique advantages when paired with Freshservice through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Freshservice

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Freshservice tools with BigQuery, Vertex AI, and Cloud Functions

Freshservice + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Freshservice MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Freshservice and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Freshservice tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Freshservice regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Freshservice

Freshservice MCP Tools for Google ADK (12)

These 12 tools become available when you connect Freshservice to Google ADK via MCP:

check_itsm_status

Verify helpdesk status

create_itsm_ticket

Open an IT ticket

get_asset_details

Get asset metadata

get_requester_details

Get user metadata

get_ticket_details

Get ticket metadata

list_change_requests

List IT changes

list_it_assets

List IT assets

list_it_problems

List problem records

list_it_releases

List release records

list_itsm_tickets

List IT tickets

list_requesters

List end-users

list_support_agents

List IT agents

Example Prompts for Freshservice in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Freshservice immediately.

"List all active IT tickets in my service desk."

"Show me the details for requester 'Jane Smith'."

"Create a new IT ticket: 'Printer Not Working' from 'johndoe@email.com'."

Troubleshooting Freshservice MCP Server with Google ADK

Common issues when connecting Freshservice to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Freshservice + Google ADK FAQ

Common questions about integrating Freshservice MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.