How do I get an API Key for Freshservice?

Log in to your Freshservice instance, click on your Profile picture in the top-right corner, go to 'Profile Settings', and your API Key will be displayed on the right side.

What is my 'Domain prefix'?

Your domain prefix is the first part of your Freshservice URL (e.g. if your URL is 'acme.freshservice.com', the prefix is 'acme').

Can I view my CMDB assets via the agent?

Yes! Use the 'list_it_assets' tool to retrieve your hardware and software inventory from the Freshservice CMDB.

Is it possible to track change management requests?

Yes, the 'list_change_requests' tool allows you to monitor all change tickets to ensure proper IT governance and stability.

Freshservice MCP Server for OpenAI Agents SDK 12 tools — connect in under 2 minutes

Name: Freshservice
Availability: InStock
Author: Vinkius

openai.github.io/openai-agents-python/mcp

Built by Vinkius GDPR 12 Tools SDK

The OpenAI Agents SDK enables production-grade agent workflows in Python. Connect Freshservice through Vinkius and your agents gain typed, auto-discovered tools with built-in guardrails. no manual schema definitions required.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with MCPServerStreamableHttp(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    ) as mcp_server:

        agent = Agent(
            name="Freshservice Assistant",
            instructions=(
                "You help users interact with Freshservice. "
                "You have access to 12 tools."
            ),
            mcp_servers=[mcp_server],
        )

        result = await Runner.run(
            agent, "List all available tools from Freshservice"
        )
        print(result.final_output)

asyncio.run(main())

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Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Freshservice MCP Server

Connect your Freshservice instance to any AI agent to automate your IT Service Management (ITSM) operations through the Model Context Protocol (MCP). Freshservice is an intelligent, right-sized ITSM solution that empowers enterprises to modernize IT and other business functions. This MCP server enables you to track IT tickets, manage your CMDB asset inventory, and retrieve detailed requester profiles directly through natural conversation.

The OpenAI Agents SDK auto-discovers all 12 tools from Freshservice through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries Freshservice, another analyzes results, and a third generates reports, all orchestrated through Vinkius.

Key Features

Ticket Orchestration — List all service desk tickets, fetch detailed metadata including priority and status, and open new IT incidents instantly.
Asset Management (CMDB) — Access your IT hardware and software asset inventory to maintain full context of your infrastructure.
Workforce Insights — List all IT agents and requesters (employees) to understand workloads and verify contact details.
Change & Problem Tracking — Monitor change requests and problem records to ensure IT stability and compliance.
Release Management — Access IT release records to coordinate software deployments effectively.
Department Oversight — List company departments configured in the ITSM platform to optimize ticket routing.
Real-time Synchronization — Keep your IT operations data accessible to your AI assistant without leaving your primary workspace.

The Freshservice MCP Server exposes 12 tools through the Vinkius. Connect it to OpenAI Agents SDK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Freshservice to OpenAI Agents SDK via MCP

Follow these steps to integrate the Freshservice MCP Server with OpenAI Agents SDK.

Install the SDK

Run pip install openai-agents in your Python environment

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token from cloud.vinkius.com

Run the script

Save the code above and run it: python agent.py

Explore tools

The agent will automatically discover 12 tools from Freshservice

Why Use OpenAI Agents SDK with the Freshservice MCP Server

OpenAI Agents SDK provides unique advantages when paired with Freshservice through the Model Context Protocol.

Native MCP integration via `MCPServerSse`, pass the URL and the SDK auto-discovers all tools with full type safety

Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure

Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate

First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output

Freshservice + OpenAI Agents SDK Use Cases

Practical scenarios where OpenAI Agents SDK combined with the Freshservice MCP Server delivers measurable value.

Automated workflows: build agents that query Freshservice, process the data, and trigger follow-up actions autonomously

Multi-agent orchestration: create specialist agents. one queries Freshservice, another analyzes results, a third generates reports

Data enrichment pipelines: stream data through Freshservice tools and transform it with OpenAI models in a single async loop

Customer support bots: agents query Freshservice to resolve tickets, look up records, and update statuses without human intervention

Freshservice MCP Tools for OpenAI Agents SDK (12)

These 12 tools become available when you connect Freshservice to OpenAI Agents SDK via MCP:

check_itsm_status

Verify helpdesk status

create_itsm_ticket

Open an IT ticket

get_asset_details

Get asset metadata

get_requester_details

Get user metadata

get_ticket_details

Get ticket metadata

list_change_requests

List IT changes

list_it_assets

List IT assets

list_it_problems

List problem records

list_it_releases

List release records

list_itsm_tickets

List IT tickets

list_requesters

List end-users

list_support_agents

List IT agents

Example Prompts for Freshservice in OpenAI Agents SDK

Ready-to-use prompts you can give your OpenAI Agents SDK agent to start working with Freshservice immediately.

"List all active IT tickets in my service desk."

"Show me the details for requester 'Jane Smith'."

"Create a new IT ticket: 'Printer Not Working' from 'johndoe@email.com'."

Troubleshooting Freshservice MCP Server with OpenAI Agents SDK

Common issues when connecting Freshservice to OpenAI Agents SDK through the Vinkius, and how to resolve them.

MCPServerStreamableHttp not found

Ensure you have the latest version: pip install --upgrade openai-agents

Agent not calling tools

Make sure your prompt explicitly references the task the tools can help with.

Freshservice + OpenAI Agents SDK FAQ

Common questions about integrating Freshservice MCP Server with OpenAI Agents SDK.

How does the OpenAI Agents SDK connect to MCP?

Use MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.