How to Use the Freshworks MCP in Claude Code

Q: How do I install the Freshworks MCP server in Claude Code?

Run the command claude mcp add --transport http freshworks-mcp -- in your terminal. Make sure all flags come before the server name, then run claude mcp list to verify the connection.

Run terminal queries against Freshworks to inspect helpdesk tickets and CRM contacts from your command line in Claude Code.

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Create your Vinkius account to connect Freshworks to Claude Code and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Freshworks with Claude Code

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Run command-line support queries

Use `list_tickets` and `get_ticket` to inspect your helpdesk queue directly from your terminal session. Claude Code lets you search, filter, and pipe ticket details into local text files or command-line utilities without opening a browser. It is built for SREs and systems administrators who need fast answers. Instead of clicking through a heavy web interface, you get raw, actionable ticket data in milliseconds.

Script CRM audits with Claude Code MCP Server

Run `list_crm_contacts` and `list_companies` to quickly verify customer records during system migrations or updates. Claude Code executes these queries headlessly, making it easy to check data integrity from any shell script. This approach simplifies backend audits. You can pipe the terminal output directly into grep or jq to verify contact records before running database imports.

Inspect pipeline status headlessly

Call `list_deals` and `list_accounts` to check your active sales pipeline during automated cron jobs or deployment scripts. Claude Code queries your CRM data and outputs clean text tables that fit perfectly into your terminal workflow. It keeps your operations lightweight. You get direct access to your sales numbers and company accounts without the overhead of a graphical interface.

Setup guide

Set up Freshworks MCP in Claude Code

Prerequisites

Claude Code CLI installed (npm install -g @anthropic-ai/claude-code)
Active Vinkius subscription with a valid endpoint token

1

Run the add command

Open your terminal and run the command shown on the right. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com. Use --scope user to make it available across all projects.
2

Verify the connection

Start a Claude Code session and type /mcp to list connected servers. You should see freshworks-mcp with a green status indicator.
3

Start using tools

Ask Claude Code something like "Check my latest Freshworks transactions." It will automatically discover and invoke the available Freshworks tools.

Terminal

claude mcp add --transport http freshworks-mcp https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Get your connection token →

Prerequisites

Claude Code CLI installed
Active Vinkius subscription with a valid endpoint token

1

Open the config file

Create or edit .mcp.json in your project root for project-level scope, or ~/.claude.json for user-level scope.
2

Add the Freshworks MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Code

Start a new Claude Code session. Type /mcp to confirm the server is connected. The tools will be automatically available in your conversation.

.mcp.json

{
  "mcpServers": {
    "freshworks-mcp": {
      "type": "url",
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Freshworks. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Freshworks MCP in Claude Code

Run the command `claude mcp add --transport http freshworks-mcp -- ` in your terminal. Make sure all flags come before the server name, then run `claude mcp list` to verify the connection.

Yes, you can pipe the output of Claude Code commands into standard Unix tools. The agent uses `list_tickets` or `list_deals` to output clean text that you can parse with grep, awk, or jq.

Vinkius manages the MCP authentication layer. You only need to provide your single endpoint token when adding the server, and the CLI will securely route all tool requests through that connection.

Yes, you can run Claude Code in non-interactive mode within GitHub Actions or Docker containers. This lets you automate tasks like checking open tickets before deploying code.

Your helpdesk tickets and CRM contacts are processed entirely in memory during the terminal session. Vinkius uses secure V8 isolates to run the server, ensuring your customer data is never cached or written to persistent storage.

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