How to Use the Freshworks MCP in Cursor

Q: Can I access Freshworks deals while using Cursor?

Yes, the listdeals tool is built for this. It fetches your active deals so the AI can use them as context for your code.

Q: Does Freshworks allow Cursor to modify my tickets?

This server provides read-only tools like getticket and listtickets. You can view your data, but you cannot change it via these tools.

Connect your Freshworks data to Cursor and build apps with live CRM context.

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Connect Freshworks MCP to Cursor

Create your Vinkius account to connect Freshworks to Cursor and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Freshworks with Cursor

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Claude

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Inject live Freshworks data into Cursor code

Stop using mock data for your integrations. Use `list_deals` or `list_companies` to pull real API responses directly into your codebase while you write. Your AI client sees the live structure of your sales data. This means the code you generate actually matches your production environment.

Automate support workflows in Cursor

Build logic that reacts to real-time ticket updates. You can use `list_tickets` to fetch active issues and process them within your editor. It makes testing your support automation much faster. You see exactly how the code handles real tickets from your helpdesk.

Query CRM contacts directly from the editor

Need to verify a customer record while coding? Run `list_crm_contacts` to get the latest info without leaving Cursor. This keeps your flow uninterrupted. You get the data you need to build better features without context switching.

Setup guide

Set up Freshworks MCP in Cursor

Prerequisites

Cursor installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP Settings

Go to Cursor Settings → MCP or open the Command Palette (Cmd+Shift+P / Ctrl+Shift+P) and search for "MCP: Add Server".
2

Add the Freshworks MCP

Cursor will create or open .cursor/mcp.json in your project root. Paste the JSON snippet on the right. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Enable Agent mode

Open Composer (Cmd+I / Ctrl+I) and switch to Agent mode using the dropdown at the top. MCP tools are only available in Agent mode.
4

Verify the connection

Ask Cursor something like "List my recent Freshworks transactions." If the MCP tools are loaded correctly, Cursor will call the Freshworks tools automatically. You can also check Settings → MCP for a green status indicator.

.cursor/mcp.json

{
  "mcpServers": {
    "freshworks-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Freshworks. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Freshworks MCP in Cursor

Create an mcp.json file in your project root or global config. Add the server definition, enable Agent mode, and you are ready to query your account data.

Yes, the `list_deals` tool is built for this. It fetches your active deals so the AI can use them as context for your code.

This server provides read-only tools like `get_ticket` and `list_tickets`. You can view your data, but you cannot change it via these tools.

The server uses your unique endpoint token for authentication. Your API keys are never stored in your code files.

It only accesses the CRM and helpdesk entities you explicitly query. This includes account names, ticket IDs, and contact info needed for your dev tasks.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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