Freshworks MCP Server
Manage unified CRM and support via Freshworks — track sales deals and accounts, handle helpdesk tickets, and manage contacts directly from any AI agent.
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What is the Freshworks MCP Server?
The Freshworks MCP Server gives AI agents like Claude, ChatGPT, and Cursor direct access to Freshworks via 9 tools. Manage unified CRM and support via Freshworks — track sales deals and accounts, handle helpdesk tickets, and manage contacts directly from any AI agent. Powered by the Vinkius - no API keys, no infrastructure, connect in under 2 minutes.
Built-in capabilities (9)
Tools for your AI Agents to operate Freshworks
Ask your AI agent "Show me my active sales deals in Freshworks" and get the answer without opening a single dashboard. With 9 tools connected to real Freshworks data, your agents reason over live information, cross-reference it with other MCP servers, and deliver insights you would spend hours assembling manually.
Works with Claude, ChatGPT, Cursor, and any MCP-compatible client. Powered by the Vinkius - your credentials never touch the AI model, every request is auditable. Connect in under two minutes.
Why teams choose Vinkius
One subscription gives you access to thousands of MCP servers - and you can deploy your own to the Vinkius Edge. Your AI agents only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure and security, zero maintenance.
Build your own MCP Server with our secure development framework →Vinkius works with every AI agent you already use
…and any MCP-compatible client
Freshworks MCP Server capabilities
9 toolsGet ticket details
List all sales accounts
List all support agents
List all companies
List CRM contacts
List all sales deals
List all agent groups
List helpdesk contacts
List all helpdesk tickets
What the Freshworks MCP Server unlocks
Connect your Freshworks account to any AI agent and take full control of your unified sales CRM and customer support workflows through natural conversation.
What you can do
- Unified Ticket Orchestration — Retrieve the global array of all active helpdesk tickets and fetch sub-entry details to view full customer interactions natively
- Sales Pipeline Auditing — Extract explicit Deal pipeline records tracking ongoing sales cycles and revenue forecasts inside the Freshworks CRM
- Account & Company Management — Identify and manage hierarchical organization records, binding multiple contacts and verifying sales accounts limitlessly
- CRM Contact Oversight — Enumerate end-users recorded in the Sales CRM partition and retrieve their profiles and historical interaction metadata synchronousy
- Helpdesk Contact Navigation — List official support contacts registered in the Helpdesk partition, linking service histories and previous ticket profiles flawlessy
- Agent & Group Management — Identify connected support agents and audit agent grouping configurations handling specific support queues securely
- Sales Intelligence — Retrieve detailed metrics for sales accounts and deals to monitor your business growth and customer lifecycle stages natively
How it works
1. Subscribe to this server
2. Enter your Freshworks Domain prefix and API Key (found in Profile Settings > API Key)
3. Start managing your unified CRM and support from Claude, Cursor, or any MCP-compatible client
Who is this for?
- Sales Managers — monitor deals and sales account health without manual CRM navigation
- Support Leads — track ticket volumes and manage agent groups using natural language conversation
- Customer Success Teams — quickly look up combined sales and support histories to resolve inquiries in real-time
- Operations Teams — audit company organizational structures and verify contact records across the platform
Frequently asked questions about the Freshworks MCP Server
Can my agent list both sales deals and support tickets via Freshworks?
Yes. This server provides tools for both. Use 'list_deals' to see your sales pipeline and 'list_tickets' to see helpdesk activity. The agent fetches data from both partitions within your unified Freshworks instance.
How do I check the health of a specific sales account via chat?
Use the 'list_accounts' tool to find the account and then ask for its detailed metrics. Your agent can retrieve hierarchical account limits and associated contact data to help you verify its status natively.
Can I audit agent groups and their queues through the agent?
Absolutely. Use the 'list_groups' tool. Your agent will execute bulk iterations tracking explicitly registered agent grouping configurations, allowing you to monitor how support queues are handled securely.
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Connect Freshworks with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
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Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
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Python framework for orchestrating collaborative AI agent crews.
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Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Give your AI agents the power of Freshworks MCP Server
Production-grade Freshworks MCP Server. Verified, monitored, and maintained by Vinkius. Ready for your AI agents — connect and start using immediately.