How to Use the Freshworks MCP in VS Code Copilot

Manage your Freshworks sales and support data right inside VS Code Copilot.

See Vinkius in Action

Works with every AI agent you already use

…and any MCP-compatible client

MCP Servers - Free for Subscribers

Connect Freshworks MCP to VS Code Copilot

Create your Vinkius account to connect Freshworks to VS Code Copilot and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

GDPR Free for Subscribers

Setup Freshworks with VS Code Copilot

Ask AI about this MCP

ChatGPT

Claude

Perplexity

Team-wide Freshworks access in VS Code Copilot

Commit your mcp.json to your repository to share these tools with your whole team. Everyone gets the same access to `list_tickets` and `list_accounts`. This ensures your entire engineering group works with consistent data. IT admins can manage the connection from one place.

Handle CRM contacts with VS Code Copilot

Stop leaving your IDE to find a customer. Use `list_crm_contacts` in your chat window to get the details you need for your current task. It keeps your development cycle tight. You have all your customer context right where you write your code.

Monitor helpdesk tickets in VS Code Copilot

Keep an eye on your support queue without leaving VS Code. Use `list_tickets` to see what needs attention while you're working on features. It bridges the gap between your support operations and your dev work. You can address issues faster because the data is right there.

Setup guide

Set up Freshworks MCP in VS Code Copilot

Prerequisites

VS Code 1.99 or later with GitHub Copilot extension
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Open the Command Palette (Cmd+Shift+P / Ctrl+Shift+P) and run "MCP: Add Server". Select HTTP (Streamable) as the server type. VS Code will create .vscode/mcp.json in your workspace.
2

Add the Freshworks MCP

Paste the JSON snippet shown on the right into your .vscode/mcp.json. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Switch to Agent mode

Open Copilot Chat (Cmd+Shift+I / Ctrl+Shift+I) and switch to Agent mode using the dropdown. MCP tools are only available in Agent mode — they do not appear in Edit or Ask modes.
4

Verify the connection

In the Copilot Chat input, type # to list available tools. You should see the Freshworks tools listed. Try asking: "List my recent Freshworks transactions" and Copilot will invoke them automatically.

.vscode/mcp.json

{
  "mcpServers": {
    "freshworks-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Freshworks. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

Connect Freshworks now

Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Freshworks MCP in VS Code Copilot

Yes, add the server to your .vscode/mcp.json file in the repo. This lets your entire team use the same tools.

It is. Once you add the server to your configuration, the agent can call these tools directly during your chat sessions.

It uses an endpoint token that you provide. This keeps your credentials managed and away from your source code.

It does. Because you can manage the config via Git, it fits right into your standard enterprise development workflow.

The server only sends the specific record details you request. It touches CRM and helpdesk entities, strictly scoped to what the AI needs to answer your question.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

OpenAI Agents SDK sdk-python

Google ADK sdk-python

Pydantic AI sdk-python

Vercel AI SDK sdk-typescript