How to Use the Freshworks MCP in Claude

Q: Can I use Freshworks in the Claude Desktop app to see my deals?

Absolutely. You can run listdeals to see your current sales pipeline. It pulls the data directly into your chat so you can track progress.

Bring your Freshworks CRM and support data directly into Claude Desktop for faster ticket resolution and deal tracking.

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…and any MCP-compatible client

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Connect Freshworks MCP to Claude Desktop

Create your Vinkius account to connect Freshworks to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Freshworks with Claude Desktop

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Manage support tickets in Claude Desktop

Stop switching tabs to check ticket status. You can use `list_tickets` to pull your open queue directly into your chat, then use `get_ticket` to see specific customer details without leaving your workspace. This keeps your support workflow inside one window. You get the full context of a customer's issue while drafting your response in the same interface.

Sync sales contacts and account records

Your CRM data is now available whenever you need it. Use `list_crm_contacts` or `list_accounts` to verify customer info during a conversation with your AI client. You spend less time digging through dashboards. The information you need appears right where you're already typing.

Organize teams and agent groups

Need to know which team handles a specific category? Use `list_groups` and `list_agents` to map out your support structure in real-time. This MCP Server provides the organizational visibility you need to route tasks correctly. You won't have to guess who owns a specific account or ticket type anymore.

Setup guide

Set up Freshworks MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Freshworks MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Freshworks MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under freshworks-mcp.

json

{
  "mcpServers": {
    "freshworks-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Freshworks. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

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Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Freshworks MCP in Claude Desktop

Open your configuration file located in the Claude application folder. Add the server details under the mcpServers key, save the file, and restart the app.

Yes, it runs as a subprocess on your computer. This ensures your local tools work directly within your chat session.

Absolutely. You can run `list_deals` to see your current sales pipeline. It pulls the data directly into your chat so you can track progress.

The connection uses your specific endpoint token to talk to the API. Your data stays within the encrypted pipe between your agent and the service.

This server only touches your CRM contacts and ticket metadata. It does not pull your full raw database, just the specific records your agent requests via the tools.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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