Can my agent list both sales deals and support tickets via Freshworks?

Yes. This server provides tools for both. Use 'list_deals' to see your sales pipeline and 'list_tickets' to see helpdesk activity. The agent fetches data from both partitions within your unified Freshworks instance.

How do I check the health of a specific sales account via chat?

Use the 'list_accounts' tool to find the account and then ask for its detailed metrics. Your agent can retrieve hierarchical account limits and associated contact data to help you verify its status natively.

Can I audit agent groups and their queues through the agent?

Absolutely. Use the 'list_groups' tool. Your agent will execute bulk iterations tracking explicitly registered agent grouping configurations, allowing you to monitor how support queues are handled securely.

Freshworks MCP Server for AutoGen 9 tools — connect in under 2 minutes

Name: Freshworks
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 9 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add Freshworks as an MCP tool provider through the Vinkius and every agent in the group can access live data and take action.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token — get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="freshworks_agent",
            tools=tools,
            system_message=(
                "You help users with Freshworks. "
                "9 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

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* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Freshworks MCP Server

Connect your Freshworks account to any AI agent and take full control of your unified sales CRM and customer support workflows through natural conversation.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Freshworks tools. Connect 9 tools through the Vinkius and assign role-based access — a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

What you can do

Unified Ticket Orchestration — Retrieve the global array of all active helpdesk tickets and fetch sub-entry details to view full customer interactions natively
Sales Pipeline Auditing — Extract explicit Deal pipeline records tracking ongoing sales cycles and revenue forecasts inside the Freshworks CRM
Account & Company Management — Identify and manage hierarchical organization records, binding multiple contacts and verifying sales accounts limitlessly
CRM Contact Oversight — Enumerate end-users recorded in the Sales CRM partition and retrieve their profiles and historical interaction metadata synchronousy
Helpdesk Contact Navigation — List official support contacts registered in the Helpdesk partition, linking service histories and previous ticket profiles flawlessy
Agent & Group Management — Identify connected support agents and audit agent grouping configurations handling specific support queues securely
Sales Intelligence — Retrieve detailed metrics for sales accounts and deals to monitor your business growth and customer lifecycle stages natively

The Freshworks MCP Server exposes 9 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Freshworks to AutoGen via MCP

Follow these steps to integrate the Freshworks MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 9 tools from Freshworks automatically

Why Use AutoGen with the Freshworks MCP Server

AutoGen provides unique advantages when paired with Freshworks through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Freshworks tools to solve complex tasks

Role-based architecture lets you assign Freshworks tool access to specific agents — a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive Freshworks tool calls

Code execution sandbox: AutoGen agents can write and run code that processes Freshworks tool responses in an isolated environment

Freshworks + AutoGen Use Cases

Practical scenarios where AutoGen combined with the Freshworks MCP Server delivers measurable value.

Collaborative analysis: one agent queries Freshworks while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from Freshworks, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using Freshworks data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process Freshworks responses in a sandboxed execution environment

Freshworks MCP Tools for AutoGen (9)

These 9 tools become available when you connect Freshworks to AutoGen via MCP:

get_ticket

Get ticket details

list_accounts

List all sales accounts

list_agents

List all support agents

list_companies

List all companies

list_crm_contacts

List CRM contacts

list_deals

List all sales deals

list_groups

List all agent groups

list_helpdesk_contacts

List helpdesk contacts

list_tickets

List all helpdesk tickets

Example Prompts for Freshworks in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with Freshworks immediately.

"Show me my active sales deals in Freshworks"

"List the last 3 support tickets"

"Find CRM contact 'John Smith'"

Troubleshooting Freshworks MCP Server with AutoGen

Common issues when connecting Freshworks to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

Freshworks + AutoGen FAQ

Common questions about integrating Freshworks MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Freshworks tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.