Freshworks MCP Server for Cursor 9 tools — connect in under 2 minutes
Cursor is an AI-first code editor built on VS Code that integrates LLM-powered coding assistance directly into the development workflow. Its Agent mode enables autonomous multi-step coding tasks, and MCP support lets agents access external data sources and APIs during code generation.
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{
"mcpServers": {
"freshworks": {
"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
}
}
}
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Freshworks MCP Server
Connect your Freshworks account to any AI agent and take full control of your unified sales CRM and customer support workflows through natural conversation.
Cursor's Agent mode turns Freshworks into an in-editor superpower. Ask Cursor to generate code using live data from Freshworks and it fetches, processes, and writes. all in a single agentic loop. 9 tools appear alongside file editing and terminal access, creating a unified development environment grounded in real-time information.
What you can do
- Unified Ticket Orchestration — Retrieve the global array of all active helpdesk tickets and fetch sub-entry details to view full customer interactions natively
- Sales Pipeline Auditing — Extract explicit Deal pipeline records tracking ongoing sales cycles and revenue forecasts inside the Freshworks CRM
- Account & Company Management — Identify and manage hierarchical organization records, binding multiple contacts and verifying sales accounts limitlessly
- CRM Contact Oversight — Enumerate end-users recorded in the Sales CRM partition and retrieve their profiles and historical interaction metadata synchronousy
- Helpdesk Contact Navigation — List official support contacts registered in the Helpdesk partition, linking service histories and previous ticket profiles flawlessy
- Agent & Group Management — Identify connected support agents and audit agent grouping configurations handling specific support queues securely
- Sales Intelligence — Retrieve detailed metrics for sales accounts and deals to monitor your business growth and customer lifecycle stages natively
The Freshworks MCP Server exposes 9 tools through the Vinkius. Connect it to Cursor in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Freshworks to Cursor via MCP
Follow these steps to integrate the Freshworks MCP Server with Cursor.
Open MCP Settings
Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"
Add the server config
Paste the JSON configuration above into the mcp.json file that opens
Save the file
Cursor will automatically detect the new MCP server
Start using Freshworks
Open Agent mode in chat and ask: "Using Freshworks, help me...". 9 tools available
Why Use Cursor with the Freshworks MCP Server
Cursor AI Code Editor provides unique advantages when paired with Freshworks through the Model Context Protocol.
Agent mode turns Cursor into an autonomous coding assistant that can read files, run commands, and call MCP tools without switching context
Cursor's Composer feature can generate entire files using real-time data fetched through MCP. no copy-pasting from external dashboards
MCP tools appear alongside built-in tools like file reading and terminal access, creating a unified agentic environment
VS Code extension compatibility means your existing workflow, keybindings, and extensions all work alongside MCP tools
Freshworks + Cursor Use Cases
Practical scenarios where Cursor combined with the Freshworks MCP Server delivers measurable value.
Code generation with live data: ask Cursor to generate a security report module using live DNS and subdomain data fetched through MCP
Automated documentation: have Cursor query your API's tool schemas and generate TypeScript interfaces or OpenAPI specs automatically
Infrastructure-as-code: Cursor can fetch domain configurations and generate corresponding Terraform or CloudFormation templates
Test scaffolding: ask Cursor to pull real API responses via MCP and generate unit test fixtures from actual data
Freshworks MCP Tools for Cursor (9)
These 9 tools become available when you connect Freshworks to Cursor via MCP:
get_ticket
Get ticket details
list_accounts
List all sales accounts
list_agents
List all support agents
list_companies
List all companies
list_crm_contacts
List CRM contacts
list_deals
List all sales deals
list_groups
List all agent groups
list_helpdesk_contacts
List helpdesk contacts
list_tickets
List all helpdesk tickets
Example Prompts for Freshworks in Cursor
Ready-to-use prompts you can give your Cursor agent to start working with Freshworks immediately.
"Show me my active sales deals in Freshworks"
"List the last 3 support tickets"
"Find CRM contact 'John Smith'"
Troubleshooting Freshworks MCP Server with Cursor
Common issues when connecting Freshworks to Cursor through the Vinkius, and how to resolve them.
Tools not appearing in Cursor
Server shows as disconnected
Freshworks + Cursor FAQ
Common questions about integrating Freshworks MCP Server with Cursor.
What is Agent mode and why does it matter for MCP?
Where does Cursor store MCP configuration?
mcp.json file. You can configure servers at the project level (.cursor/mcp.json in your project root) or globally (~/.cursor/mcp.json). Project-level configs take precedence.Can Cursor use MCP tools in inline edits?
How do I verify MCP tools are loaded?
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TypeScript toolkit for building AI-powered web applications.
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Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect Freshworks to Cursor
Get your token, paste the configuration, and start using 9 tools in under 2 minutes. No API key management needed.