Can my agent list both sales deals and support tickets via Freshworks?

Yes. This server provides tools for both. Use 'list_deals' to see your sales pipeline and 'list_tickets' to see helpdesk activity. The agent fetches data from both partitions within your unified Freshworks instance.

How do I check the health of a specific sales account via chat?

Use the 'list_accounts' tool to find the account and then ask for its detailed metrics. Your agent can retrieve hierarchical account limits and associated contact data to help you verify its status natively.

Can I audit agent groups and their queues through the agent?

Absolutely. Use the 'list_groups' tool. Your agent will execute bulk iterations tracking explicitly registered agent grouping configurations, allowing you to monitor how support queues are handled securely.

Freshworks MCP Server for Google ADK 9 tools — connect in under 2 minutes

Name: Freshworks
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 9 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Freshworks as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="freshworks_agent",
    instruction=(
        "You help users interact with Freshworks "
        "using 9 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

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High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Freshworks MCP Server

Connect your Freshworks account to any AI agent and take full control of your unified sales CRM and customer support workflows through natural conversation.

Google ADK natively supports Freshworks as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 9 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Unified Ticket Orchestration — Retrieve the global array of all active helpdesk tickets and fetch sub-entry details to view full customer interactions natively
Sales Pipeline Auditing — Extract explicit Deal pipeline records tracking ongoing sales cycles and revenue forecasts inside the Freshworks CRM
Account & Company Management — Identify and manage hierarchical organization records, binding multiple contacts and verifying sales accounts limitlessly
CRM Contact Oversight — Enumerate end-users recorded in the Sales CRM partition and retrieve their profiles and historical interaction metadata synchronousy
Helpdesk Contact Navigation — List official support contacts registered in the Helpdesk partition, linking service histories and previous ticket profiles flawlessy
Agent & Group Management — Identify connected support agents and audit agent grouping configurations handling specific support queues securely
Sales Intelligence — Retrieve detailed metrics for sales accounts and deals to monitor your business growth and customer lifecycle stages natively

The Freshworks MCP Server exposes 9 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Freshworks to Google ADK via MCP

Follow these steps to integrate the Freshworks MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 9 tools from Freshworks via MCP

Why Use Google ADK with the Freshworks MCP Server

Google ADK provides unique advantages when paired with Freshworks through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Freshworks

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Freshworks tools with BigQuery, Vertex AI, and Cloud Functions

Freshworks + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Freshworks MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Freshworks and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Freshworks tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Freshworks regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Freshworks

Freshworks MCP Tools for Google ADK (9)

These 9 tools become available when you connect Freshworks to Google ADK via MCP:

get_ticket

Get ticket details

list_accounts

List all sales accounts

list_agents

List all support agents

list_companies

List all companies

list_crm_contacts

List CRM contacts

list_deals

List all sales deals

list_groups

List all agent groups

list_helpdesk_contacts

List helpdesk contacts

list_tickets

List all helpdesk tickets

Example Prompts for Freshworks in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Freshworks immediately.

"Show me my active sales deals in Freshworks"

"List the last 3 support tickets"

"Find CRM contact 'John Smith'"

Troubleshooting Freshworks MCP Server with Google ADK

Common issues when connecting Freshworks to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Freshworks + Google ADK FAQ

Common questions about integrating Freshworks MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.