Freshworks MCP Server for Mastra AI 9 tools — connect in under 2 minutes
Mastra AI is a TypeScript-native agent framework built for modern web stacks. Connect Freshworks through the Vinkius and Mastra agents discover all tools automatically — type-safe, streaming-ready, and deployable anywhere Node.js runs.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
import { Agent } from "@mastra/core/agent";
import { createMCPClient } from "@mastra/mcp";
import { openai } from "@ai-sdk/openai";
async function main() {
// Your Vinkius token — get it at cloud.vinkius.com
const mcpClient = await createMCPClient({
servers: {
"freshworks": {
url: "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
},
},
});
const tools = await mcpClient.getTools();
const agent = new Agent({
name: "Freshworks Agent",
instructions:
"You help users interact with Freshworks " +
"using 9 tools.",
model: openai("gpt-4o"),
tools,
});
const result = await agent.generate(
"What can I do with Freshworks?"
);
console.log(result.text);
}
main();
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Freshworks MCP Server
Connect your Freshworks account to any AI agent and take full control of your unified sales CRM and customer support workflows through natural conversation.
Mastra's agent abstraction provides a clean separation between LLM logic and Freshworks tool infrastructure. Connect 9 tools through the Vinkius and use Mastra's built-in workflow engine to chain tool calls with conditional logic, retries, and parallel execution — deployable to any Node.js host in one command.
What you can do
- Unified Ticket Orchestration — Retrieve the global array of all active helpdesk tickets and fetch sub-entry details to view full customer interactions natively
- Sales Pipeline Auditing — Extract explicit Deal pipeline records tracking ongoing sales cycles and revenue forecasts inside the Freshworks CRM
- Account & Company Management — Identify and manage hierarchical organization records, binding multiple contacts and verifying sales accounts limitlessly
- CRM Contact Oversight — Enumerate end-users recorded in the Sales CRM partition and retrieve their profiles and historical interaction metadata synchronousy
- Helpdesk Contact Navigation — List official support contacts registered in the Helpdesk partition, linking service histories and previous ticket profiles flawlessy
- Agent & Group Management — Identify connected support agents and audit agent grouping configurations handling specific support queues securely
- Sales Intelligence — Retrieve detailed metrics for sales accounts and deals to monitor your business growth and customer lifecycle stages natively
The Freshworks MCP Server exposes 9 tools through the Vinkius. Connect it to Mastra AI in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Freshworks to Mastra AI via MCP
Follow these steps to integrate the Freshworks MCP Server with Mastra AI.
Install dependencies
Run npm install @mastra/core @mastra/mcp @ai-sdk/openai
Replace the token
Replace [YOUR_TOKEN_HERE] with your Vinkius token
Run the agent
Save to agent.ts and run with npx tsx agent.ts
Explore tools
Mastra discovers 9 tools from Freshworks via MCP
Why Use Mastra AI with the Freshworks MCP Server
Mastra AI provides unique advantages when paired with Freshworks through the Model Context Protocol.
Mastra's agent abstraction provides a clean separation between LLM logic and tool infrastructure — add Freshworks without touching business code
Built-in workflow engine chains MCP tool calls with conditional logic, retries, and parallel execution for complex automation
TypeScript-native: full type inference for every Freshworks tool response with IDE autocomplete and compile-time checks
One-command deployment to any Node.js host — Vercel, Railway, Fly.io, or your own infrastructure
Freshworks + Mastra AI Use Cases
Practical scenarios where Mastra AI combined with the Freshworks MCP Server delivers measurable value.
Automated workflows: build multi-step agents that query Freshworks, process results, and trigger downstream actions in a typed pipeline
SaaS integrations: embed Freshworks as a first-class tool in your product's AI features with Mastra's clean agent API
Background jobs: schedule Mastra agents to query Freshworks on a cron and store results in your database automatically
Multi-agent systems: create specialist agents that collaborate using Freshworks tools alongside other MCP servers
Freshworks MCP Tools for Mastra AI (9)
These 9 tools become available when you connect Freshworks to Mastra AI via MCP:
get_ticket
Get ticket details
list_accounts
List all sales accounts
list_agents
List all support agents
list_companies
List all companies
list_crm_contacts
List CRM contacts
list_deals
List all sales deals
list_groups
List all agent groups
list_helpdesk_contacts
List helpdesk contacts
list_tickets
List all helpdesk tickets
Example Prompts for Freshworks in Mastra AI
Ready-to-use prompts you can give your Mastra AI agent to start working with Freshworks immediately.
"Show me my active sales deals in Freshworks"
"List the last 3 support tickets"
"Find CRM contact 'John Smith'"
Troubleshooting Freshworks MCP Server with Mastra AI
Common issues when connecting Freshworks to Mastra AI through the Vinkius, and how to resolve them.
createMCPClient not exported
npm install @mastra/mcpFreshworks + Mastra AI FAQ
Common questions about integrating Freshworks MCP Server with Mastra AI.
How does Mastra AI connect to MCP servers?
MCPClient with the server URL and pass it to your agent. Mastra discovers all tools and makes them available with full TypeScript types.Can Mastra agents use tools from multiple servers?
Does Mastra support workflow orchestration?
Connect Freshworks with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect Freshworks to Mastra AI
Get your token, paste the configuration, and start using 9 tools in under 2 minutes. No API key management needed.