Freshworks MCP Server for Windsurf 9 tools — connect in under 2 minutes
Windsurf brings agentic AI coding to a purpose-built IDE. Connect Freshworks through Vinkius and Cascade will auto-discover every tool. ask questions, generate code, and act on live data without leaving your editor.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
Vinkius Desktop App
The modern way to manage MCP Servers — no config files, no terminal commands. Install Freshworks and 2,500+ MCP Servers from a single visual interface.
{
"mcpServers": {
"freshworks": {
"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
}
}
}
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Freshworks MCP Server
Connect your Freshworks account to any AI agent and take full control of your unified sales CRM and customer support workflows through natural conversation.
Windsurf's Cascade agent chains multiple Freshworks tool calls autonomously. query data, analyze results, and generate code in a single agentic session. Paste Vinkius Edge URL, reload, and all 9 tools are immediately available. Real-time tool feedback appears inline, so you see API responses directly in your editor.
What you can do
- Unified Ticket Orchestration — Retrieve the global array of all active helpdesk tickets and fetch sub-entry details to view full customer interactions natively
- Sales Pipeline Auditing — Extract explicit Deal pipeline records tracking ongoing sales cycles and revenue forecasts inside the Freshworks CRM
- Account & Company Management — Identify and manage hierarchical organization records, binding multiple contacts and verifying sales accounts limitlessly
- CRM Contact Oversight — Enumerate end-users recorded in the Sales CRM partition and retrieve their profiles and historical interaction metadata synchronousy
- Helpdesk Contact Navigation — List official support contacts registered in the Helpdesk partition, linking service histories and previous ticket profiles flawlessy
- Agent & Group Management — Identify connected support agents and audit agent grouping configurations handling specific support queues securely
- Sales Intelligence — Retrieve detailed metrics for sales accounts and deals to monitor your business growth and customer lifecycle stages natively
The Freshworks MCP Server exposes 9 tools through the Vinkius. Connect it to Windsurf in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Freshworks to Windsurf via MCP
Follow these steps to integrate the Freshworks MCP Server with Windsurf.
Open MCP Settings
Go to Settings → MCP Configuration or press Cmd+Shift+P and search "MCP"
Add the server
Paste the JSON configuration above into mcp_config.json
Save and reload
Windsurf will detect the new server automatically
Start using Freshworks
Open Cascade and ask: "Using Freshworks, help me...". 9 tools available
Why Use Windsurf with the Freshworks MCP Server
Windsurf provides unique advantages when paired with Freshworks through the Model Context Protocol.
Windsurf's Cascade agent autonomously chains multiple tool calls in sequence, solving complex multi-step tasks without manual intervention
Purpose-built for agentic workflows. Cascade understands context across your entire codebase and integrates MCP tools natively
JSON-based configuration means zero code changes: paste a URL, reload, and all 9 tools are immediately available
Real-time tool feedback is displayed inline, so you see API responses directly in your editor without switching contexts
Freshworks + Windsurf Use Cases
Practical scenarios where Windsurf combined with the Freshworks MCP Server delivers measurable value.
Automated code generation: ask Cascade to fetch data from Freshworks and generate models, types, or handlers based on real API responses
Live debugging: query Freshworks tools mid-session to inspect production data while debugging without leaving the editor
Documentation generation: pull schema information from Freshworks and have Cascade generate comprehensive API docs automatically
Rapid prototyping: combine Freshworks data with Cascade's code generation to scaffold entire features in minutes
Freshworks MCP Tools for Windsurf (9)
These 9 tools become available when you connect Freshworks to Windsurf via MCP:
get_ticket
Get ticket details
list_accounts
List all sales accounts
list_agents
List all support agents
list_companies
List all companies
list_crm_contacts
List CRM contacts
list_deals
List all sales deals
list_groups
List all agent groups
list_helpdesk_contacts
List helpdesk contacts
list_tickets
List all helpdesk tickets
Example Prompts for Freshworks in Windsurf
Ready-to-use prompts you can give your Windsurf agent to start working with Freshworks immediately.
"Show me my active sales deals in Freshworks"
"List the last 3 support tickets"
"Find CRM contact 'John Smith'"
Troubleshooting Freshworks MCP Server with Windsurf
Common issues when connecting Freshworks to Windsurf through the Vinkius, and how to resolve them.
Server not connecting
Freshworks + Windsurf FAQ
Common questions about integrating Freshworks MCP Server with Windsurf.
How does Windsurf discover MCP tools?
mcp_config.json file on startup and connects to each configured server via Streamable HTTP. Tools are listed in the MCP panel and available to Cascade automatically.Can Cascade chain multiple MCP tool calls?
Does Windsurf support multiple MCP servers?
mcp_config.json. Each server's tools appear in the MCP panel and Cascade can use tools from different servers in a single flow.Connect Freshworks with your favorite client
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Connect Freshworks to Windsurf
Get your token, paste the configuration, and start using 9 tools in under 2 minutes. No API key management needed.