How to Use the Front MCP in Claude

Q: How do I install the Front MCP server in Claude Desktop?

Open your claudedesktopconfig.json file from the developer settings. Add the server command and arguments under the mcpServers key, save the file, and restart the application.

Q: How does Claude know which channel to reply from?

The model executes listactivechannels to see your configured email, SMS, and social accounts. You specify the channel in your prompt, or Claude defaults to the channel where the original message arrived.

Q: Does the agent draft replies or actually send them?

Both. It drafts the text, but if you authorize the replytoconversation tool, it will transmit the message directly to the customer.

Connect your shared inboxes directly to Claude Desktop via this MCP server to read, manage, and reply to customer threads without switching tabs.

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Connect Front MCP to Claude Desktop

Create your Vinkius account to connect Front to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Front with Claude Desktop

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Search and read team inboxes

The Front MCP server connects your AI client directly to your team's communication history. You ask Claude to find a specific thread, and it runs `search_conversations_by_query` to pull the exact match from your shared inboxes. Once it locates the thread, Claude uses `get_conversation_details` and `list_conversation_messages` to read the full context. You get the raw message data, including timestamps and sender details, right in your chat window.

Reply to customers from Claude Desktop

Your agent handles active communication through the `reply_to_conversation` tool. Instead of drafting a response in Claude and pasting it into another app, you tell the model to send the message directly. You control the workflow. Claude checks the available outlets via `list_active_channels`, drafts the response based on the conversation history it pulled via `get_message_content`, and fires off the reply.

Manage inbox status automatically

You manage the state of your shared queues using the `update_conversation_status` tool. Claude can archive, snooze, or reopen threads based on the content of the messages it reads. If you need to audit your team's workload, the agent runs `list_shared_inboxes` and `list_conversations` to map out open tickets. You see exactly what needs attention without leaving your current workspace.

Setup guide

Set up Front MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Front MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Front MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under front-alternative-mcp.

json

{
  "mcpServers": {
    "front-alternative-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Front. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Front MCP in Claude Desktop

Open your `claude_desktop_config.json` file from the developer settings. Add the server command and arguments under the `mcpServers` key, save the file, and restart the application.

Yes. Open your integration settings in Claude Web, add a custom connector, and paste the remote MCP URL for your Front instance. Authenticate once, and your tools are ready.

The model executes `list_active_channels` to see your configured email, SMS, and social accounts. You specify the channel in your prompt, or Claude defaults to the channel where the original message arrived.

Both. It drafts the text, but if you authorize the `reply_to_conversation` tool, it will transmit the message directly to the customer.

This integration accesses raw message bodies, contact details, and team inbox histories. Your credentials remain local to your machine, and Claude only pulls the specific threads you request via the API.

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