How to Use the HelpCrunch MCP in Claude Code

Q: How do I add HelpCrunch to Claude Code?

Use the command claude mcp add --transport http helpcrunch -- . Ensure your flags are placed before the server name to register it correctly.

Q: Is HelpCrunch searching available in Claude Code?

Yes. You can use the searchchats tool to filter your data. It returns the results directly to your terminal for further processing.

Q: Can Claude Code assign HelpCrunch tickets to agents?

It can. By calling updatechatassignee, the agent can move tickets between team members. This is perfect for building automated escalation logic.

Q: How can I verify my HelpCrunch connection in Claude Code?

Run claude mcp list to see your connected servers. Once confirmed, you can pipe the tool output into your own shell scripts.

Headless HelpCrunch automation for your terminal. Claude Code handles your support pipeline from the CLI.

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Connect HelpCrunch MCP to Claude Code

Create your Vinkius account to connect HelpCrunch to Claude Code and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup HelpCrunch with Claude Code

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Claude Code manages HelpCrunch queues

Run your support ops directly from your terminal. Claude Code uses `list_chats` to monitor incoming traffic and `get_chat_details` to verify urgency. It helps you build custom scripts for your CI/CD pipeline. You can automate your entire triage process without ever opening a browser.

Automated messaging in Claude Code

Build automated response systems using the CLI. Claude Code triggers `send_message` to handle repetitive customer questions instantly. It checks `list_departments` first to confirm it's sending the right message to the right channel. It's built for scale.

Terminal-based customer management

Update your HelpCrunch state without leaving your shell. Claude Code uses `update_chat_status` to close resolved tickets and `add_customer_tag` for user categorization. It's a fast way to sync your support logs with your backend data. You stay in your flow state.

Setup guide

Set up HelpCrunch MCP in Claude Code

Prerequisites

Claude Code CLI installed (npm install -g @anthropic-ai/claude-code)
Active Vinkius subscription with a valid endpoint token

1

Run the add command

Open your terminal and run the command shown on the right. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com. Use --scope user to make it available across all projects.
2

Verify the connection

Start a Claude Code session and type /mcp to list connected servers. You should see helpcrunch-mcp with a green status indicator.
3

Start using tools

Ask Claude Code something like "Check my latest HelpCrunch transactions." It will automatically discover and invoke the available HelpCrunch tools.

Terminal

claude mcp add --transport http helpcrunch-mcp https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Get your connection token →

Prerequisites

Claude Code CLI installed
Active Vinkius subscription with a valid endpoint token

1

Open the config file

Create or edit .mcp.json in your project root for project-level scope, or ~/.claude.json for user-level scope.
2

Add the HelpCrunch MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Code

Start a new Claude Code session. Type /mcp to confirm the server is connected. The tools will be automatically available in your conversation.

.mcp.json

{
  "mcpServers": {
    "helpcrunch-mcp": {
      "type": "url",
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

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Common questions about HelpCrunch MCP in Claude Code

Use the command `claude mcp add --transport http helpcrunch -- `. Ensure your flags are placed before the server name to register it correctly.

Yes. You can use the `search_chats` tool to filter your data. It returns the results directly to your terminal for further processing.

It can. By calling `update_chat_assignee`, the agent can move tickets between team members. This is perfect for building automated escalation logic.

Run `claude mcp list` to see your connected servers. Once confirmed, you can pipe the tool output into your own shell scripts.

The server operates with scoped API access using your provided token. Only the chat metadata and customer details you query are handled, and all traffic is ephemeral.

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