How to Use the HelpCrunch MCP in Claude

Q: How do I route chats to specific teams using HelpCrunch?

The server uses updatechatassignee to shift ownership of any open conversation. Your AI client reads the available team members and updates the field in real time based on your instructions.

Q: Can I search for specific support conversations?

Use the searchchats tool to find past conversations using custom filter JSON directly in your prompt. This allows you to filter by status or customer ID without manual scrolling.

Run your entire HelpCrunch support queue directly from Claude Desktop without switching tabs.

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Connect HelpCrunch MCP to Claude Desktop

Create your Vinkius account to connect HelpCrunch to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup HelpCrunch with Claude Desktop

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Manage HelpCrunch support triage in Claude Desktop

The `list_chats` tool lets your agent pull active conversations straight into your workspace. Once Claude reads the queue, you can use `update_chat_assignee` to route urgent tickets to the right team members instantly. You don't need to open your browser to handle basic triage anymore. This MCP Server runs locally, allowing you to quickly sort through incoming support traffic during your morning review.

Dig into customer history inside your chat window

The `get_customer_details` tool retrieves deep profile data including contact details and tags. After you pull the profile, run `list_chat_messages` to see exactly what went wrong in previous interactions. Claude Desktop uses this context to draft replies that actually make sense. You get the whole picture right in your sidebar, making it easy to spot repeat issues without digging through old logs.

Keep your team updated without leaving your chat

The `send_message` tool posts replies directly to active support threads. Your AI client calls this MCP tool to close the ticket and keep your queue clean using `update_chat_status`. Support agents handle complex issues while your workspace automates the repetitive clicks. It keeps your support metrics sharp without forcing you to click around a complex dashboard all day.

Setup guide

Set up HelpCrunch MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The HelpCrunch MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the HelpCrunch MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under helpcrunch-mcp.

json

{
  "mcpServers": {
    "helpcrunch-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

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Common questions about HelpCrunch MCP in Claude Desktop

Open your Claude Desktop configuration file and add the server configuration under the `mcpServers` key. Save the file and restart the application to let the desktop client load your new customer support tools.

Yes, you can plug this MCP Server into the web interface by adding it as a custom connector in your settings. Paste the hosted URL, complete the authorization, and start managing chats directly in your browser.

The server uses `update_chat_assignee` to shift ownership of any open conversation. Your AI client reads the available team members and updates the field in real time based on your instructions.

Use the `search_chats` tool to find past conversations using custom filter JSON directly in your prompt. This allows you to filter by status or customer ID without manual scrolling.

All chat messages and customer profiles remain inside your local environment or secure browser session. Vinkius runs the MCP Server in an isolated sandbox, ensuring your support logs never leak to third-party training datasets.

Use it with your favorite AI tools

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