How to Use the HelpCrunch MCP in Mastra AI

Q: How do I add the HelpCrunch MCP server to a Mastra AI agent?

Instantiate the MCPClient and pass the server URL into your agent's configuration. Once initialized, spread the tools directly into the agent's tool definition list.

Q: Does the HelpCrunch integration support human-in-the-loop?

You can use the requireToolApproval flag in your client setup. This forces the agent to pause until you manually approve the action, such as sending a message.

Q: How do I filter chats in Mastra AI?

Use the searchchats tool. Pass a JSON string to the filterjson parameter to target specific chat statuses or department IDs.

Build resilient support workflows in Mastra AI using HelpCrunch tools for automated triage and ticket escalation.

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Connect HelpCrunch MCP to Mastra AI

Create your Vinkius account to connect HelpCrunch to Mastra AI and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup HelpCrunch with Mastra AI

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Perplexity

Mastra AI workflow integration

Chain support actions into complex multi-step processes. Use `list_chats` to find open inquiries and `send_message` to reply automatically if the issue matches a known pattern. Your Mastra AI workflows handle the logic, retrying failed API calls with built-in backoff. This ensures your support operations stay consistent even when the network blips.

Conditional triage logic

Route high-value queries to human agents automatically. Use `get_customer_details` to check account tiers, then trigger `update_chat_assignee` if the customer requires immediate attention. This keeps your team focused on urgent matters. Your Mastra AI agent makes the decision based on real-time data from HelpCrunch.

Automated status synchronization

Keep your support queue organized without manual intervention. Use `search_chats` to locate pending items and `update_chat_status` to close them after a successful resolution. This removes the burden of administrative cleanup. Mastra AI executes these status changes as the final step of your support automation pipeline.

Setup guide

Set up HelpCrunch MCP in Mastra AI

Prerequisites

Node.js 18+ and a TypeScript project
@mastra/mcp + @mastra/core packages
Active Vinkius subscription with a valid endpoint token

1

Install dependencies
Run npm install @mastra/mcp @mastra/core plus your preferred model provider (e.g. @ai-sdk/openai).
2

Configure the MCPClient
Create an MCPClient with your Vinkius endpoint as a URL object. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Discover and inject tools
Call mcpClient.listTools() and spread the result into your agent's tools object. All HelpCrunch tools become native Mastra tools.
4

Run with any model
Swap openai("gpt-4o") for any AI SDK-compatible provider. Call agent.generate() and the agent routes tool calls through MCP automatically.

agent.ts

import { MCPClient } from "@mastra/mcp";
import { Agent } from "@mastra/core/agent";
import { openai } from "@ai-sdk/openai";

const mcpClient = new MCPClient({
  id: "helpcrunch-mcp-client",
  servers: {
    "helpcrunch-mcp": {
      url: new URL(
        "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
      ),
    },
  },
});

const agent = new Agent({
  name: "HelpCrunch Agent",
  model: openai("gpt-4o"),
  instructions: "You have access to HelpCrunch tools.",
  tools: {
    ...(await mcpClient.listTools()),
  },
});

const result = await agent.generate(
  "List recent HelpCrunch transactions"
);
console.log(result.text);

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Common questions about HelpCrunch MCP in Mastra AI

Instantiate the `MCPClient` and pass the server URL into your agent's configuration. Once initialized, spread the tools directly into the agent's tool definition list.

Yes, Mastra AI has a built-in workflow engine that manages retries and conditional branching. It will automatically handle failures when calling HelpCrunch tools.

You can use the `requireToolApproval` flag in your client setup. This forces the agent to pause until you manually approve the action, such as sending a message.

Use the `search_chats` tool. Pass a JSON string to the `filter_json` parameter to target specific chat statuses or department IDs.

Data access is scoped to the specific tool calls you define. We use standard authentication headers, ensuring only your agent can access the HelpCrunch records.

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