How to Use the HelpCrunch MCP in Windsurf

Q: Can Windsurf search through my HelpCrunch history?

Yes. It uses the searchchats tool to filter through conversations based on your criteria. Just tell it what you're looking for and it handles the query.

Q: Does HelpCrunch integration in Windsurf work with custom tags?

It does. You can instruct Windsurf to use addcustomertag to categorize users on the fly. It helps you keep your support data organized based on your specific rules.

Q: Is it possible to automate chat assignments?

Absolutely. By using updatechatassignee, you can have the agent move tickets to specific team members. It works directly within your existing support structure.

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Connect HelpCrunch MCP to Windsurf

Create your Vinkius account to connect HelpCrunch to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup HelpCrunch with Windsurf

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Full chat control in Windsurf

Cascade can jump into any conversation to provide immediate support. It uses `list_chats` to scan your queue and `get_chat_details` to pull in the history so you aren't flying blind. Once it understands the issue, it fires off a reply using `send_message`. You don't need to manually copy-paste customer data anymore.

Manage your HelpCrunch workflow

Windsurf keeps your support pipeline moving without you lifting a finger. It uses `update_chat_status` to close resolved tickets and `update_chat_assignee` to route complex requests to the right human agent. This keeps your team organized. You'll see tickets move through states based on the logic you define in your prompt.

Context-aware customer lookups

Deep-dive into who you're talking to by pulling profile data. Cascade executes `get_customer_details` to verify account status before you take any action. If you need to segment users, it applies labels using `add_customer_tag`. It's how you keep your CRM clean without manual data entry.

Setup guide

Set up HelpCrunch MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the HelpCrunch MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my HelpCrunch payment history." If connected, Cascade will call the HelpCrunch tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "helpcrunch-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Common questions about HelpCrunch MCP in Windsurf

Open your Windsurf settings and navigate to the Cascade MCP section. Add the server configuration there, click refresh, and your tools will appear in the sidebar ready for use.

Yes. It uses the `search_chats` tool to filter through conversations based on your criteria. Just tell it what you're looking for and it handles the query.

It does. You can instruct Windsurf to use `add_customer_tag` to categorize users on the fly. It helps you keep your support data organized based on your specific rules.

Absolutely. By using `update_chat_assignee`, you can have the agent move tickets to specific team members. It works directly within your existing support structure.

Your customer email addresses and chat transcripts stay within your connection. The server only reads the specific objects you request via the tools, ensuring your sensitive support logs aren't shared elsewhere.

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