How do I find my Helpshift API Key?

Log in to your Helpshift dashboard, go to **Settings > API**, and you will find your **API Key** listed there. This key is used as the username for Basic Authentication.

What is the 'Domain' in the setup?

The domain is the unique identifier for your Helpshift instance (e.g., if you access it at `company.helpshift.com`, your domain is `company`).

Can I see the history of actions taken on an issue?

Yes! Use the `get_issue_audit_logs` tool (v2). It retrieves the action history, showing when status was changed, who was assigned, and which tags were added.

Is the integration secure for support data?

Absolutely. The integration uses industry-standard Basic Authentication over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.

Helpshift MCP Server for AutoGen 11 tools — connect in under 2 minutes

Name: Helpshift
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 11 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add Helpshift as an MCP tool provider through Vinkius and every agent in the group can access live data and take action.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="helpshift_agent",
            tools=tools,
            system_message=(
                "You help users with Helpshift. "
                "11 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Helpshift MCP Server

Connect your Helpshift platform to any AI agent and take full control of your customer support and user hub workflows through natural conversation.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Helpshift tools. Connect 11 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

What you can do

Issue Oversight — List all support issues, retrieve detailed metadata, and monitor audit logs for action history.
Response Management — Add messages to existing issues and update statuses (Resolved, Rejected) directly from the chat.
Content Insights — Browse your published FAQ articles and sections to ensure documentation is accurate.
User Hub Operations — Perform bulk user profile updates and creation tasks using the User Hub v2 API.
Application Visibility — List all registered apps in your Helpshift dashboard to ensure correct routing.
Operational Efficiency — Track the progress of bulk identity tasks and monitor support volume in real-time.

The Helpshift MCP Server exposes 11 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Helpshift to AutoGen via MCP

Follow these steps to integrate the Helpshift MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 11 tools from Helpshift automatically

Why Use AutoGen with the Helpshift MCP Server

AutoGen provides unique advantages when paired with Helpshift through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Helpshift tools to solve complex tasks

Role-based architecture lets you assign Helpshift tool access to specific agents. a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive Helpshift tool calls

Code execution sandbox: AutoGen agents can write and run code that processes Helpshift tool responses in an isolated environment

Helpshift + AutoGen Use Cases

Practical scenarios where AutoGen combined with the Helpshift MCP Server delivers measurable value.

Collaborative analysis: one agent queries Helpshift while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from Helpshift, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using Helpshift data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process Helpshift responses in a sandboxed execution environment

Helpshift MCP Tools for AutoGen (11)

These 11 tools become available when you connect Helpshift to AutoGen via MCP:

add_issue_message

Pass the message details as a JSON string in "body_json". Add a message to an existing issue

bulk_user_action

Pass the actions array as a JSON string in "body_json". Perform bulk profile operations (v2)

create_issue

Pass the payload as a JSON string in "body_json" (requires app_id, title, body). Create a new support issue

get_bulk_task_status

Check the status of a bulk profile operation

get_issue_audit_logs

Retrieve the action history for a specific issue

get_issue_details

Get detailed information about a specific issue

list_faq_sections

List FAQ categories/sections

list_faqs

List all published FAQ articles

list_issues

Useful for monitoring support volume and identifying urgent cases. List support issues/tickets in Helpshift

list_registered_apps

List all applications registered in your Helpshift dashboard

update_issue_status

Update the status of an issue (e.g., Resolved, Rejected)

Example Prompts for Helpshift in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with Helpshift immediately.

"List all active issues and show their audit logs."

"Add a reply to issue ID 5501: 'We are investigating the logs now'."

"Search for FAQ articles related to 'subscription renewal'."

Troubleshooting Helpshift MCP Server with AutoGen

Common issues when connecting Helpshift to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

Helpshift + AutoGen FAQ

Common questions about integrating Helpshift MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Helpshift tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.