How do I find my Helpshift API Key?

Log in to your Helpshift dashboard, go to **Settings > API**, and you will find your **API Key** listed there. This key is used as the username for Basic Authentication.

What is the 'Domain' in the setup?

The domain is the unique identifier for your Helpshift instance (e.g., if you access it at `company.helpshift.com`, your domain is `company`).

Can I see the history of actions taken on an issue?

Yes! Use the `get_issue_audit_logs` tool (v2). It retrieves the action history, showing when status was changed, who was assigned, and which tags were added.

Is the integration secure for support data?

Absolutely. The integration uses industry-standard Basic Authentication over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.

Helpshift MCP Server for OpenAI Agents SDK 11 tools — connect in under 2 minutes

Name: Helpshift
Availability: InStock
Author: Vinkius

openai.github.io/openai-agents-python/mcp

Built by Vinkius GDPR 11 Tools SDK

The OpenAI Agents SDK enables production-grade agent workflows in Python. Connect Helpshift through Vinkius and your agents gain typed, auto-discovered tools with built-in guardrails. no manual schema definitions required.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with MCPServerStreamableHttp(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    ) as mcp_server:

        agent = Agent(
            name="Helpshift Assistant",
            instructions=(
                "You help users interact with Helpshift. "
                "You have access to 11 tools."
            ),
            mcp_servers=[mcp_server],
        )

        result = await Runner.run(
            agent, "List all available tools from Helpshift"
        )
        print(result.final_output)

asyncio.run(main())

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Helpshift MCP Server

Connect your Helpshift platform to any AI agent and take full control of your customer support and user hub workflows through natural conversation.

The OpenAI Agents SDK auto-discovers all 11 tools from Helpshift through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries Helpshift, another analyzes results, and a third generates reports, all orchestrated through Vinkius.

What you can do

Issue Oversight — List all support issues, retrieve detailed metadata, and monitor audit logs for action history.
Response Management — Add messages to existing issues and update statuses (Resolved, Rejected) directly from the chat.
Content Insights — Browse your published FAQ articles and sections to ensure documentation is accurate.
User Hub Operations — Perform bulk user profile updates and creation tasks using the User Hub v2 API.
Application Visibility — List all registered apps in your Helpshift dashboard to ensure correct routing.
Operational Efficiency — Track the progress of bulk identity tasks and monitor support volume in real-time.

The Helpshift MCP Server exposes 11 tools through the Vinkius. Connect it to OpenAI Agents SDK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Helpshift to OpenAI Agents SDK via MCP

Follow these steps to integrate the Helpshift MCP Server with OpenAI Agents SDK.

Install the SDK

Run pip install openai-agents in your Python environment

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token from cloud.vinkius.com

Run the script

Save the code above and run it: python agent.py

Explore tools

The agent will automatically discover 11 tools from Helpshift

Why Use OpenAI Agents SDK with the Helpshift MCP Server

OpenAI Agents SDK provides unique advantages when paired with Helpshift through the Model Context Protocol.

Native MCP integration via `MCPServerSse`, pass the URL and the SDK auto-discovers all tools with full type safety

Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure

Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate

First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output

Helpshift + OpenAI Agents SDK Use Cases

Practical scenarios where OpenAI Agents SDK combined with the Helpshift MCP Server delivers measurable value.

Automated workflows: build agents that query Helpshift, process the data, and trigger follow-up actions autonomously

Multi-agent orchestration: create specialist agents. one queries Helpshift, another analyzes results, a third generates reports

Data enrichment pipelines: stream data through Helpshift tools and transform it with OpenAI models in a single async loop

Customer support bots: agents query Helpshift to resolve tickets, look up records, and update statuses without human intervention

Helpshift MCP Tools for OpenAI Agents SDK (11)

These 11 tools become available when you connect Helpshift to OpenAI Agents SDK via MCP:

add_issue_message

Pass the message details as a JSON string in "body_json". Add a message to an existing issue

bulk_user_action

Pass the actions array as a JSON string in "body_json". Perform bulk profile operations (v2)

create_issue

Pass the payload as a JSON string in "body_json" (requires app_id, title, body). Create a new support issue

get_bulk_task_status

Check the status of a bulk profile operation

get_issue_audit_logs

Retrieve the action history for a specific issue

get_issue_details

Get detailed information about a specific issue

list_faq_sections

List FAQ categories/sections

list_faqs

List all published FAQ articles

list_issues

Useful for monitoring support volume and identifying urgent cases. List support issues/tickets in Helpshift

list_registered_apps

List all applications registered in your Helpshift dashboard

update_issue_status

Update the status of an issue (e.g., Resolved, Rejected)

Example Prompts for Helpshift in OpenAI Agents SDK

Ready-to-use prompts you can give your OpenAI Agents SDK agent to start working with Helpshift immediately.

"List all active issues and show their audit logs."

"Add a reply to issue ID 5501: 'We are investigating the logs now'."

"Search for FAQ articles related to 'subscription renewal'."

Troubleshooting Helpshift MCP Server with OpenAI Agents SDK

Common issues when connecting Helpshift to OpenAI Agents SDK through the Vinkius, and how to resolve them.

MCPServerStreamableHttp not found

Ensure you have the latest version: pip install --upgrade openai-agents

Agent not calling tools

Make sure your prompt explicitly references the task the tools can help with.

Helpshift + OpenAI Agents SDK FAQ

Common questions about integrating Helpshift MCP Server with OpenAI Agents SDK.

How does the OpenAI Agents SDK connect to MCP?

Use MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.