How do I find my Helpshift API Key?

Log in to your Helpshift dashboard, go to **Settings > API**, and you will find your **API Key** listed there. This key is used as the username for Basic Authentication.

What is the 'Domain' in the setup?

The domain is the unique identifier for your Helpshift instance (e.g., if you access it at `company.helpshift.com`, your domain is `company`).

Can I see the history of actions taken on an issue?

Yes! Use the `get_issue_audit_logs` tool (v2). It retrieves the action history, showing when status was changed, who was assigned, and which tags were added.

Is the integration secure for support data?

Absolutely. The integration uses industry-standard Basic Authentication over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.

Helpshift MCP Server for Google ADK 11 tools — connect in under 2 minutes

Name: Helpshift
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 11 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Helpshift as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="helpshift_agent",
    instruction=(
        "You help users interact with Helpshift "
        "using 11 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Helpshift MCP Server

Connect your Helpshift platform to any AI agent and take full control of your customer support and user hub workflows through natural conversation.

Google ADK natively supports Helpshift as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 11 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Issue Oversight — List all support issues, retrieve detailed metadata, and monitor audit logs for action history.
Response Management — Add messages to existing issues and update statuses (Resolved, Rejected) directly from the chat.
Content Insights — Browse your published FAQ articles and sections to ensure documentation is accurate.
User Hub Operations — Perform bulk user profile updates and creation tasks using the User Hub v2 API.
Application Visibility — List all registered apps in your Helpshift dashboard to ensure correct routing.
Operational Efficiency — Track the progress of bulk identity tasks and monitor support volume in real-time.

The Helpshift MCP Server exposes 11 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Helpshift to Google ADK via MCP

Follow these steps to integrate the Helpshift MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 11 tools from Helpshift via MCP

Why Use Google ADK with the Helpshift MCP Server

Google ADK provides unique advantages when paired with Helpshift through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Helpshift

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Helpshift tools with BigQuery, Vertex AI, and Cloud Functions

Helpshift + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Helpshift MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Helpshift and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Helpshift tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Helpshift regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Helpshift

Helpshift MCP Tools for Google ADK (11)

These 11 tools become available when you connect Helpshift to Google ADK via MCP:

add_issue_message

Pass the message details as a JSON string in "body_json". Add a message to an existing issue

bulk_user_action

Pass the actions array as a JSON string in "body_json". Perform bulk profile operations (v2)

create_issue

Pass the payload as a JSON string in "body_json" (requires app_id, title, body). Create a new support issue

get_bulk_task_status

Check the status of a bulk profile operation

get_issue_audit_logs

Retrieve the action history for a specific issue

get_issue_details

Get detailed information about a specific issue

list_faq_sections

List FAQ categories/sections

list_faqs

List all published FAQ articles

list_issues

Useful for monitoring support volume and identifying urgent cases. List support issues/tickets in Helpshift

list_registered_apps

List all applications registered in your Helpshift dashboard

update_issue_status

Update the status of an issue (e.g., Resolved, Rejected)

Example Prompts for Helpshift in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Helpshift immediately.

"List all active issues and show their audit logs."

"Add a reply to issue ID 5501: 'We are investigating the logs now'."

"Search for FAQ articles related to 'subscription renewal'."

Troubleshooting Helpshift MCP Server with Google ADK

Common issues when connecting Helpshift to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Helpshift + Google ADK FAQ

Common questions about integrating Helpshift MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.