How do I find my Helpshift API Key?

Log in to your Helpshift dashboard, go to **Settings > API**, and you will find your **API Key** listed there. This key is used as the username for Basic Authentication.

What is the 'Domain' in the setup?

The domain is the unique identifier for your Helpshift instance (e.g., if you access it at `company.helpshift.com`, your domain is `company`).

Can I see the history of actions taken on an issue?

Yes! Use the `get_issue_audit_logs` tool (v2). It retrieves the action history, showing when status was changed, who was assigned, and which tags were added.

Is the integration secure for support data?

Absolutely. The integration uses industry-standard Basic Authentication over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.

Helpshift MCP Server for Cline 11 tools — connect in under 2 minutes

Name: Helpshift
Availability: InStock
Author: Vinkius

cline.bot/docs/mcp

Built by Vinkius GDPR 11 Tools IDE

Cline is an autonomous AI coding agent inside VS Code that plans, executes, and iterates on tasks. Wire Helpshift through Vinkius and Cline gains direct access to every tool. from data retrieval to workflow automation. without leaving the terminal.

Get MCP Server for AI Agents

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RecommendedModern Approach — Zero Configuration

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The modern way to manage MCP Servers — no config files, no terminal commands. Install Helpshift and 2,500+ MCP Servers from a single visual interface.

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Classic Setup·json

{
  "mcpServers": {
    "helpshift": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

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IAMAccess control

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DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Helpshift MCP Server

Connect your Helpshift platform to any AI agent and take full control of your customer support and user hub workflows through natural conversation.

Cline operates autonomously inside VS Code. it reads your codebase, plans a strategy, and executes multi-step tasks including Helpshift tool calls without waiting for prompts between steps. Connect 11 tools through Vinkius and Cline can fetch data, generate code, and commit changes in a single autonomous run.

What you can do

Issue Oversight — List all support issues, retrieve detailed metadata, and monitor audit logs for action history.
Response Management — Add messages to existing issues and update statuses (Resolved, Rejected) directly from the chat.
Content Insights — Browse your published FAQ articles and sections to ensure documentation is accurate.
User Hub Operations — Perform bulk user profile updates and creation tasks using the User Hub v2 API.
Application Visibility — List all registered apps in your Helpshift dashboard to ensure correct routing.
Operational Efficiency — Track the progress of bulk identity tasks and monitor support volume in real-time.

The Helpshift MCP Server exposes 11 tools through the Vinkius. Connect it to Cline in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Helpshift to Cline via MCP

Follow these steps to integrate the Helpshift MCP Server with Cline.

Open Cline MCP Settings

Click the MCP Servers icon in the Cline sidebar panel

Add remote server

Click "Add MCP Server" and paste the configuration above

Enable the server

Toggle the server switch to ON

Start using Helpshift

Ask Cline: "Using Helpshift, help me...". 11 tools available

Why Use Cline with the Helpshift MCP Server

Cline provides unique advantages when paired with Helpshift through the Model Context Protocol.

Cline operates autonomously. it reads your codebase, plans a strategy, and executes multi-step tasks including MCP tool calls without step-by-step prompts

Runs inside VS Code, so you get MCP tool access alongside your existing extensions, terminal, and version control in a single window

Cline can create, edit, and delete files based on MCP tool responses, enabling end-to-end automation from data retrieval to code generation

Transparent execution: every tool call and file change is shown in Cline's activity log for full visibility and approval before committing

Helpshift + Cline Use Cases

Practical scenarios where Cline combined with the Helpshift MCP Server delivers measurable value.

Autonomous feature building: tell Cline to fetch data from Helpshift and scaffold a complete module with types, handlers, and tests

Codebase refactoring: use Helpshift tools to validate live data while Cline restructures your code to match updated schemas

Automated testing: Cline fetches real responses from Helpshift and generates snapshot tests or mocks based on actual payloads

Incident response: query Helpshift for real-time status and let Cline generate hotfix patches based on the findings

Helpshift MCP Tools for Cline (11)

These 11 tools become available when you connect Helpshift to Cline via MCP:

add_issue_message

Pass the message details as a JSON string in "body_json". Add a message to an existing issue

bulk_user_action

Pass the actions array as a JSON string in "body_json". Perform bulk profile operations (v2)

create_issue

Pass the payload as a JSON string in "body_json" (requires app_id, title, body). Create a new support issue

get_bulk_task_status

Check the status of a bulk profile operation

get_issue_audit_logs

Retrieve the action history for a specific issue

get_issue_details

Get detailed information about a specific issue

list_faq_sections

List FAQ categories/sections

list_faqs

List all published FAQ articles

list_issues

Useful for monitoring support volume and identifying urgent cases. List support issues/tickets in Helpshift

list_registered_apps

List all applications registered in your Helpshift dashboard

update_issue_status

Update the status of an issue (e.g., Resolved, Rejected)

Example Prompts for Helpshift in Cline

Ready-to-use prompts you can give your Cline agent to start working with Helpshift immediately.

"List all active issues and show their audit logs."

"Add a reply to issue ID 5501: 'We are investigating the logs now'."

"Search for FAQ articles related to 'subscription renewal'."

Troubleshooting Helpshift MCP Server with Cline

Common issues when connecting Helpshift to Cline through the Vinkius, and how to resolve them.

Server shows error in sidebar

Click the server name to see logs. Verify the URL and token are correct.

Helpshift + Cline FAQ

Common questions about integrating Helpshift MCP Server with Cline.

How does Cline connect to MCP servers?

Cline reads MCP server configurations from its settings panel in VS Code. Add the server URL and Cline discovers all available tools on initialization.