Helpshift MCP Server for Mastra AI 11 tools — connect in under 2 minutes
Mastra AI is a TypeScript-native agent framework built for modern web stacks. Connect Helpshift through Vinkius and Mastra agents discover all tools automatically. type-safe, streaming-ready, and deployable anywhere Node.js runs.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
import { Agent } from "@mastra/core/agent";
import { createMCPClient } from "@mastra/mcp";
import { openai } from "@ai-sdk/openai";
async function main() {
// Your Vinkius token. get it at cloud.vinkius.com
const mcpClient = await createMCPClient({
servers: {
"helpshift": {
url: "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
},
},
});
const tools = await mcpClient.getTools();
const agent = new Agent({
name: "Helpshift Agent",
instructions:
"You help users interact with Helpshift " +
"using 11 tools.",
model: openai("gpt-4o"),
tools,
});
const result = await agent.generate(
"What can I do with Helpshift?"
);
console.log(result.text);
}
main();
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Helpshift MCP Server
Connect your Helpshift platform to any AI agent and take full control of your customer support and user hub workflows through natural conversation.
Mastra's agent abstraction provides a clean separation between LLM logic and Helpshift tool infrastructure. Connect 11 tools through Vinkius and use Mastra's built-in workflow engine to chain tool calls with conditional logic, retries, and parallel execution. deployable to any Node.js host in one command.
What you can do
- Issue Oversight — List all support issues, retrieve detailed metadata, and monitor audit logs for action history.
- Response Management — Add messages to existing issues and update statuses (Resolved, Rejected) directly from the chat.
- Content Insights — Browse your published FAQ articles and sections to ensure documentation is accurate.
- User Hub Operations — Perform bulk user profile updates and creation tasks using the User Hub v2 API.
- Application Visibility — List all registered apps in your Helpshift dashboard to ensure correct routing.
- Operational Efficiency — Track the progress of bulk identity tasks and monitor support volume in real-time.
The Helpshift MCP Server exposes 11 tools through the Vinkius. Connect it to Mastra AI in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Helpshift to Mastra AI via MCP
Follow these steps to integrate the Helpshift MCP Server with Mastra AI.
Install dependencies
Run npm install @mastra/core @mastra/mcp @ai-sdk/openai
Replace the token
Replace [YOUR_TOKEN_HERE] with your Vinkius token
Run the agent
Save to agent.ts and run with npx tsx agent.ts
Explore tools
Mastra discovers 11 tools from Helpshift via MCP
Why Use Mastra AI with the Helpshift MCP Server
Mastra AI provides unique advantages when paired with Helpshift through the Model Context Protocol.
Mastra's agent abstraction provides a clean separation between LLM logic and tool infrastructure. add Helpshift without touching business code
Built-in workflow engine chains MCP tool calls with conditional logic, retries, and parallel execution for complex automation
TypeScript-native: full type inference for every Helpshift tool response with IDE autocomplete and compile-time checks
One-command deployment to any Node.js host. Vercel, Railway, Fly.io, or your own infrastructure
Helpshift + Mastra AI Use Cases
Practical scenarios where Mastra AI combined with the Helpshift MCP Server delivers measurable value.
Automated workflows: build multi-step agents that query Helpshift, process results, and trigger downstream actions in a typed pipeline
SaaS integrations: embed Helpshift as a first-class tool in your product's AI features with Mastra's clean agent API
Background jobs: schedule Mastra agents to query Helpshift on a cron and store results in your database automatically
Multi-agent systems: create specialist agents that collaborate using Helpshift tools alongside other MCP servers
Helpshift MCP Tools for Mastra AI (11)
These 11 tools become available when you connect Helpshift to Mastra AI via MCP:
add_issue_message
Pass the message details as a JSON string in "body_json". Add a message to an existing issue
bulk_user_action
Pass the actions array as a JSON string in "body_json". Perform bulk profile operations (v2)
create_issue
Pass the payload as a JSON string in "body_json" (requires app_id, title, body). Create a new support issue
get_bulk_task_status
Check the status of a bulk profile operation
get_issue_audit_logs
Retrieve the action history for a specific issue
get_issue_details
Get detailed information about a specific issue
list_faq_sections
List FAQ categories/sections
list_faqs
List all published FAQ articles
list_issues
Useful for monitoring support volume and identifying urgent cases. List support issues/tickets in Helpshift
list_registered_apps
List all applications registered in your Helpshift dashboard
update_issue_status
Update the status of an issue (e.g., Resolved, Rejected)
Example Prompts for Helpshift in Mastra AI
Ready-to-use prompts you can give your Mastra AI agent to start working with Helpshift immediately.
"List all active issues and show their audit logs."
"Add a reply to issue ID 5501: 'We are investigating the logs now'."
"Search for FAQ articles related to 'subscription renewal'."
Troubleshooting Helpshift MCP Server with Mastra AI
Common issues when connecting Helpshift to Mastra AI through the Vinkius, and how to resolve them.
createMCPClient not exported
npm install @mastra/mcpHelpshift + Mastra AI FAQ
Common questions about integrating Helpshift MCP Server with Mastra AI.
How does Mastra AI connect to MCP servers?
MCPClient with the server URL and pass it to your agent. Mastra discovers all tools and makes them available with full TypeScript types.Can Mastra agents use tools from multiple servers?
Does Mastra support workflow orchestration?
Connect Helpshift with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect Helpshift to Mastra AI
Get your token, paste the configuration, and start using 11 tools in under 2 minutes. No API key management needed.