How to Use the Medallia MCP in Claude Code

Q: How do I pipe Medallia alert data to other CLI tools using Claude Code?

You run Claude Code in your terminal, query listalerts, and pipe the raw JSON output directly into utilities like jq or awk.

Q: How do I add the Medallia MCP Server to Claude Code?

Use the command claude mcp add --transport http medallia-mcp -- in your shell. All flags must precede the server name.

Q: How do I search through customer responses using the CLI?

The searchresponses tool lets you query feedback directly from your prompt. Claude Code formats the results into a terminal-friendly list.

Query Medallia metrics, check customer surveys, and pipe alert data directly from your terminal with Claude Code.

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Setup Medallia with Claude Code

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Pipe Medallia MCP Server metrics into shell scripts

`list_alerts` outputs active customer experience issues directly to your terminal standard output. You can pipe this data into grep, jq, or custom bash scripts to automate your team's alerting pipelines. Claude Code executes `get_alert` to fetch JSON payloads for specific incidents. This lets you build lightweight cron jobs that alert your dev team when scores drop.

Script automated survey reports via terminal

`list_responses` dumps raw feedback into your command line interface for rapid debugging. Claude Code parses the stream to check for critical keywords and formats the output into clean markdown tables. By running `get_response`, you can inspect single customer interactions without leaving your SSH session. It speeds up triage when debugging production outages.

Audit access control from the command line

`list_users` lists all active operators within your customer experience programs. Claude Code cross-references this list with your local team directory to find orphaned accounts. The agent uses `get_program_details` to verify which teams own which feedback loops. This keeps your access policies clean and aligned with your organizational structure.

Setup guide

Set up Medallia MCP in Claude Code

Prerequisites

Claude Code CLI installed (npm install -g @anthropic-ai/claude-code)
Active Vinkius subscription with a valid endpoint token

1

Run the add command

Open your terminal and run the command shown on the right. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com. Use --scope user to make it available across all projects.
2

Verify the connection

Start a Claude Code session and type /mcp to list connected servers. You should see medallia-mcp with a green status indicator.
3

Start using tools

Ask Claude Code something like "Check my latest Medallia transactions." It will automatically discover and invoke the available Medallia tools.

Terminal

claude mcp add --transport http medallia-mcp https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Get your connection token →

Prerequisites

Claude Code CLI installed
Active Vinkius subscription with a valid endpoint token

1

Open the config file

Create or edit .mcp.json in your project root for project-level scope, or ~/.claude.json for user-level scope.
2

Add the Medallia MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Code

Start a new Claude Code session. Type /mcp to confirm the server is connected. The tools will be automatically available in your conversation.

.mcp.json

{
  "mcpServers": {
    "medallia-mcp": {
      "type": "url",
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

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Common questions about Medallia MCP in Claude Code

You run Claude Code in your terminal, query `list_alerts`, and pipe the raw JSON output directly into utilities like jq or awk.

Yes, you can run the MCP tool commands inside GitHub Actions or Docker containers to automate feedback monitoring.

Use the command `claude mcp add --transport http medallia-mcp -- ` in your shell. All flags must precede the server name.

The `search_responses` tool lets you query feedback directly from your prompt. Claude Code formats the results into a terminal-friendly list.

All API requests run through encrypted MCP tunnels managed by Vinkius. No customer data or user access lists are persisted on the local terminal disk.

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