How to Use the Medallia MCP in Claude

Q: How do I search for Medallia data in Claude Desktop?

Use the searchresponses tool. Simply provide the search term in your chat, and the MCP Server will return matching entries from your account.

Bring your customer feedback directly into Claude Desktop. Use the Medallia MCP Server to pull live survey data without leaving your chat.

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Connect Medallia MCP to Claude Desktop

Create your Vinkius account to connect Medallia to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Medallia with Claude Desktop

Ask AI about this MCP

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Claude

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Track feedback in Claude Desktop

Stop hunting for survey results in browser tabs. You can now use `list_surveys` and `get_survey` to bring specific customer insights right into your Claude Desktop conversation. This setup connects your live data to your AI client, letting you ask questions about response trends without manual exports. It's a direct line to your experience metrics.

Monitor alerts and responses

Stay on top of critical issues by triggering `list_alerts` and `get_alert` within your session. You'll see exactly what needs attention based on real-time Medallia data. When you need more context, use `get_response` to pull individual feedback records. Claude Desktop processes these inputs to give you clear, actionable summaries of customer sentiment.

Manage programs and users

Keep your team aligned by using `list_programs` to view active experience initiatives. You can also use `list_users` to verify access levels across your organization. This integration allows your AI client to navigate your Medallia account structure. It turns your chat into a command center for your entire experience management lifecycle.

Setup guide

Set up Medallia MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Medallia MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Medallia MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under medallia-mcp.

json

{
  "mcpServers": {
    "medallia-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Medallia. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

Connect Medallia now

Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Medallia MCP in Claude Desktop

Use the `search_responses` tool. Simply provide the search term in your chat, and the MCP Server will return matching entries from your account.

Yes, but only through the tools you authorize. The server operates as a secure bridge, ensuring your AI client only sees what the Medallia API explicitly returns.

No. The MCP Server acts as an ephemeral conduit. Data flows directly into your active session and isn't persisted by the connection layer.

Yes. You can add the remote URL to your connector settings in Claude.ai. It works just as it does in the desktop app.

We use scoped tokens and encrypted transport. Your survey responses are never cached, and access remains strictly tied to your authenticated Medallia credentials.

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