Odoo Helpdesk MCP Server for AutoGen 7 tools — connect in under 2 minutes
Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add Odoo Helpdesk as an MCP tool provider through Vinkius and every agent in the group can access live data and take action.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench
async def main():
# Your Vinkius token. get it at cloud.vinkius.com
async with McpWorkbench(
server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
transport="streamable_http",
) as workbench:
tools = await workbench.list_tools()
agent = AssistantAgent(
name="odoo_helpdesk_agent",
tools=tools,
system_message=(
"You help users with Odoo Helpdesk. "
"7 tools available."
),
)
print(f"Agent ready with {len(tools)} tools")
asyncio.run(main())
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Odoo Helpdesk MCP Server
Connect Odoo ERP to any AI agent — manage your entire business without switching tabs.
AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Odoo Helpdesk tools. Connect 7 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.
What you can do
- CRM — Search and create leads, track opportunities through your pipeline
- Contacts — Find individual contacts and companies, create new partners
- Sales — List and manage sales orders with full order details
- Notes — Add comments and notes to any record in your Odoo instance
The Odoo Helpdesk MCP Server exposes 7 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Odoo Helpdesk to AutoGen via MCP
Follow these steps to integrate the Odoo Helpdesk MCP Server with AutoGen.
Install AutoGen
Run pip install "autogen-ext[mcp]"
Replace the token
Replace [YOUR_TOKEN_HERE] with your Vinkius token
Integrate into workflow
Use the agent in your AutoGen multi-agent orchestration
Explore tools
The workbench discovers 7 tools from Odoo Helpdesk automatically
Why Use AutoGen with the Odoo Helpdesk MCP Server
AutoGen provides unique advantages when paired with Odoo Helpdesk through the Model Context Protocol.
Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Odoo Helpdesk tools to solve complex tasks
Role-based architecture lets you assign Odoo Helpdesk tool access to specific agents. a data analyst queries while a reviewer validates
Human-in-the-loop support: agents can pause for human approval before executing sensitive Odoo Helpdesk tool calls
Code execution sandbox: AutoGen agents can write and run code that processes Odoo Helpdesk tool responses in an isolated environment
Odoo Helpdesk + AutoGen Use Cases
Practical scenarios where AutoGen combined with the Odoo Helpdesk MCP Server delivers measurable value.
Collaborative analysis: one agent queries Odoo Helpdesk while another validates results and a third generates the final report
Automated review pipelines: a researcher agent fetches data from Odoo Helpdesk, a critic agent evaluates quality, and a writer produces the output
Interactive planning: agents negotiate task allocation using Odoo Helpdesk data to make informed decisions about resource distribution
Code generation with live data: an AutoGen coder agent writes scripts that process Odoo Helpdesk responses in a sandboxed execution environment
Odoo Helpdesk MCP Tools for AutoGen (7)
These 7 tools become available when you connect Odoo Helpdesk to AutoGen via MCP:
odoo_create_ticket
ticket record. The name is the ticket subject. Optionally provide the customer email (partner_email), team assignment (team_id from odoo_list_helpdesk_teams), linked customer (partner_id), description, and priority (0=Low, 1=Medium, 2=High, 3=Urgent). The ticket enters the first kanban stage of the assigned team. Use when the user wants to log a support request, report an issue, or create a task for the helpdesk team. Create a new helpdesk ticket in Odoo for a customer issue with subject, email, team, and priority
odoo_list_helpdesk_teams
team records — the support teams that handle tickets (e.g., "Technical Support", "Billing", "Returns"). Returns team name, member count, and whether SLA tracking is enabled. Use to find team IDs before creating tickets, or when the user asks about the support organization structure. List all helpdesk teams in Odoo with member count and SLA configuration status
odoo_list_sla_policies
sla records showing service level agreements. Returns SLA name, team, target stage, and time targets (days and hours). Use when the user asks about response time commitments, resolution deadlines, or SLA compliance metrics. List SLA policies configured in Odoo Helpdesk with target response/resolution times per team and stage
odoo_list_ticket_types
ticket.type records — the classification labels for categorizing tickets. Use when the user asks about available ticket categories or wants to understand how tickets are organized. List ticket type categories used to classify helpdesk tickets in Odoo (e.g., Bug, Feature Request, Question)
odoo_list_tickets
ticket records ordered by creation date. Returns ticket subject, customer name/email, helpdesk team, kanban stage (e.g., New/In Progress/Solved), priority (0=Low, 1=Medium, 2=High, 3=Urgent), assigned agent, and number of active SLA policies. Optionally filter by team ID. Use when the user asks about support queue, open tickets, team workload, or ticket backlog. List helpdesk tickets in Odoo with customer, team, kanban stage, priority, assignee, and SLA status
odoo_search_tickets
ticket records by subject/name. Returns matching tickets with customer, team, stage, priority, and assignee. Use when the user wants to find a specific ticket, look up a customer issue, or locate tickets about a particular topic. Search helpdesk tickets by subject or keyword to find specific customer issues or requests
odoo_update_ticket
ticket record. Use to escalate priority, rename the ticket, reassign to a different agent, or update any writable field. Use when the user wants to modify a ticket that already exists. Update an existing helpdesk ticket — change subject, priority, assignment, or other properties
Example Prompts for Odoo Helpdesk in AutoGen
Ready-to-use prompts you can give your AutoGen agent to start working with Odoo Helpdesk immediately.
"Search for leads from the website"
"Show recent sales orders"
Troubleshooting Odoo Helpdesk MCP Server with AutoGen
Common issues when connecting Odoo Helpdesk to AutoGen through the Vinkius, and how to resolve them.
McpWorkbench not found
pip install "autogen-ext[mcp]"Odoo Helpdesk + AutoGen FAQ
Common questions about integrating Odoo Helpdesk MCP Server with AutoGen.
How does AutoGen connect to MCP servers?
Can different agents have different MCP tool access?
Does AutoGen support human approval for tool calls?
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Connect Odoo Helpdesk to AutoGen
Get your token, paste the configuration, and start using 7 tools in under 2 minutes. No API key management needed.