Which Odoo versions are supported?

This server uses the JSON-RPC protocol, which is compatible with Odoo 14, 15, 16, 17, and 18. Both Odoo Community and Enterprise editions are supported.

Does it work with Odoo.com (SaaS)?

Yes! Works with both Odoo.com hosted instances and self-hosted Odoo servers. Just provide your instance URL and API key.

How do I generate an API Key?

Go to Settings → Users → select your user → API Keys tab → New API Key. Give it a descriptive name and copy the generated key.

Odoo Helpdesk MCP Server for Cursor 7 tools — connect in under 2 minutes

Name: Odoo Helpdesk
Availability: InStock
Author: Vinkius

docs.cursor.com/context/model-context-protocol

Built by Vinkius GDPR 7 Tools IDE

Cursor is an AI-first code editor built on VS Code that integrates LLM-powered coding assistance directly into the development workflow. Its Agent mode enables autonomous multi-step coding tasks, and MCP support lets agents access external data sources and APIs during code generation.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Odoo Helpdesk and 2,500+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "odoo-helpdesk": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Odoo Helpdesk MCP Server

Connect Odoo ERP to any AI agent — manage your entire business without switching tabs.

Cursor's Agent mode turns Odoo Helpdesk into an in-editor superpower. Ask Cursor to generate code using live data from Odoo Helpdesk and it fetches, processes, and writes. all in a single agentic loop. 7 tools appear alongside file editing and terminal access, creating a unified development environment grounded in real-time information.

What you can do

CRM — Search and create leads, track opportunities through your pipeline
Contacts — Find individual contacts and companies, create new partners
Sales — List and manage sales orders with full order details
Notes — Add comments and notes to any record in your Odoo instance

The Odoo Helpdesk MCP Server exposes 7 tools through the Vinkius. Connect it to Cursor in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Odoo Helpdesk to Cursor via MCP

Follow these steps to integrate the Odoo Helpdesk MCP Server with Cursor.

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"

Add the server config

Paste the JSON configuration above into the mcp.json file that opens

Save the file

Cursor will automatically detect the new MCP server

Start using Odoo Helpdesk

Open Agent mode in chat and ask: "Using Odoo Helpdesk, help me...". 7 tools available

Why Use Cursor with the Odoo Helpdesk MCP Server

Cursor AI Code Editor provides unique advantages when paired with Odoo Helpdesk through the Model Context Protocol.

Agent mode turns Cursor into an autonomous coding assistant that can read files, run commands, and call MCP tools without switching context

Cursor's Composer feature can generate entire files using real-time data fetched through MCP. no copy-pasting from external dashboards

MCP tools appear alongside built-in tools like file reading and terminal access, creating a unified agentic environment

VS Code extension compatibility means your existing workflow, keybindings, and extensions all work alongside MCP tools

Odoo Helpdesk + Cursor Use Cases

Practical scenarios where Cursor combined with the Odoo Helpdesk MCP Server delivers measurable value.

Code generation with live data: ask Cursor to generate a security report module using live DNS and subdomain data fetched through MCP

Automated documentation: have Cursor query your API's tool schemas and generate TypeScript interfaces or OpenAPI specs automatically

Infrastructure-as-code: Cursor can fetch domain configurations and generate corresponding Terraform or CloudFormation templates

Test scaffolding: ask Cursor to pull real API responses via MCP and generate unit test fixtures from actual data

Odoo Helpdesk MCP Tools for Cursor (7)

These 7 tools become available when you connect Odoo Helpdesk to Cursor via MCP:

odoo_create_ticket

ticket record. The name is the ticket subject. Optionally provide the customer email (partner_email), team assignment (team_id from odoo_list_helpdesk_teams), linked customer (partner_id), description, and priority (0=Low, 1=Medium, 2=High, 3=Urgent). The ticket enters the first kanban stage of the assigned team. Use when the user wants to log a support request, report an issue, or create a task for the helpdesk team. Create a new helpdesk ticket in Odoo for a customer issue with subject, email, team, and priority

odoo_list_helpdesk_teams

team records — the support teams that handle tickets (e.g., "Technical Support", "Billing", "Returns"). Returns team name, member count, and whether SLA tracking is enabled. Use to find team IDs before creating tickets, or when the user asks about the support organization structure. List all helpdesk teams in Odoo with member count and SLA configuration status

odoo_list_sla_policies

sla records showing service level agreements. Returns SLA name, team, target stage, and time targets (days and hours). Use when the user asks about response time commitments, resolution deadlines, or SLA compliance metrics. List SLA policies configured in Odoo Helpdesk with target response/resolution times per team and stage

odoo_list_ticket_types

ticket.type records — the classification labels for categorizing tickets. Use when the user asks about available ticket categories or wants to understand how tickets are organized. List ticket type categories used to classify helpdesk tickets in Odoo (e.g., Bug, Feature Request, Question)

odoo_list_tickets

ticket records ordered by creation date. Returns ticket subject, customer name/email, helpdesk team, kanban stage (e.g., New/In Progress/Solved), priority (0=Low, 1=Medium, 2=High, 3=Urgent), assigned agent, and number of active SLA policies. Optionally filter by team ID. Use when the user asks about support queue, open tickets, team workload, or ticket backlog. List helpdesk tickets in Odoo with customer, team, kanban stage, priority, assignee, and SLA status

odoo_search_tickets

ticket records by subject/name. Returns matching tickets with customer, team, stage, priority, and assignee. Use when the user wants to find a specific ticket, look up a customer issue, or locate tickets about a particular topic. Search helpdesk tickets by subject or keyword to find specific customer issues or requests

odoo_update_ticket

ticket record. Use to escalate priority, rename the ticket, reassign to a different agent, or update any writable field. Use when the user wants to modify a ticket that already exists. Update an existing helpdesk ticket — change subject, priority, assignment, or other properties

Example Prompts for Odoo Helpdesk in Cursor

Ready-to-use prompts you can give your Cursor agent to start working with Odoo Helpdesk immediately.

"Search for leads from the website"

"Show recent sales orders"

Troubleshooting Odoo Helpdesk MCP Server with Cursor

Common issues when connecting Odoo Helpdesk to Cursor through the Vinkius, and how to resolve them.

Tools not appearing in Cursor

Ensure you are in Agent mode (not Ask mode). MCP tools only work in Agent mode.

Server shows as disconnected

Check Settings → Features → MCP and verify the server status. Try clicking the refresh button.

Odoo Helpdesk + Cursor FAQ

Common questions about integrating Odoo Helpdesk MCP Server with Cursor.

What is Agent mode and why does it matter for MCP?

Agent mode is Cursor's autonomous execution mode where the AI can perform multi-step tasks: reading files, editing code, running terminal commands, and calling MCP tools. Without Agent mode, Cursor operates in a simpler ask-and-answer mode that doesn't support tool calling. Always ensure you're in Agent mode when working with MCP servers.

Where does Cursor store MCP configuration?

Cursor looks for MCP server configurations in a mcp.json file. You can configure servers at the project level (.cursor/mcp.json in your project root) or globally (~/.cursor/mcp.json). Project-level configs take precedence.

Can Cursor use MCP tools in inline edits?

No. MCP tools are only available in Agent mode through the chat panel. Inline completions and Tab suggestions do not trigger MCP tool calls. This is by design. tool calls require user visibility and approval.

How do I verify MCP tools are loaded?

Open Settings → Features → MCP and look for your server name. A green indicator means the server is connected. You can also check Agent mode's available tools by clicking the tools dropdown in the chat panel.