Odoo Helpdesk MCP Server for OpenAI Agents SDK 7 tools — connect in under 2 minutes
The OpenAI Agents SDK enables production-grade agent workflows in Python. Connect Odoo Helpdesk through the Vinkius and your agents gain typed, auto-discovered tools with built-in guardrails — no manual schema definitions required.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
import asyncio
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp
async def main():
# Your Vinkius token — get it at cloud.vinkius.com
async with MCPServerStreamableHttp(
url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
) as mcp_server:
agent = Agent(
name="Odoo Helpdesk Assistant",
instructions=(
"You help users interact with Odoo Helpdesk. "
"You have access to 7 tools."
),
mcp_servers=[mcp_server],
)
result = await Runner.run(
agent, "List all available tools from Odoo Helpdesk"
)
print(result.final_output)
asyncio.run(main())
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Odoo Helpdesk MCP Server
Connect Odoo ERP to any AI agent — manage your entire business without switching tabs.
The OpenAI Agents SDK auto-discovers all 7 tools from Odoo Helpdesk through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns — chain multiple agents where one queries Odoo Helpdesk, another analyzes results, and a third generates reports, all orchestrated through the Vinkius.
What you can do
- CRM — Search and create leads, track opportunities through your pipeline
- Contacts — Find individual contacts and companies, create new partners
- Sales — List and manage sales orders with full order details
- Notes — Add comments and notes to any record in your Odoo instance
The Odoo Helpdesk MCP Server exposes 7 tools through the Vinkius. Connect it to OpenAI Agents SDK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect Odoo Helpdesk to OpenAI Agents SDK via MCP
Follow these steps to integrate the Odoo Helpdesk MCP Server with OpenAI Agents SDK.
Install the SDK
Run pip install openai-agents in your Python environment
Replace the token
Replace [YOUR_TOKEN_HERE] with your Vinkius token from cloud.vinkius.com
Run the script
Save the code above and run it: python agent.py
Explore tools
The agent will automatically discover 7 tools from Odoo Helpdesk
Why Use OpenAI Agents SDK with the Odoo Helpdesk MCP Server
OpenAI Agents SDK provides unique advantages when paired with Odoo Helpdesk through the Model Context Protocol.
Native MCP integration via `MCPServerSse` — pass the URL and the SDK auto-discovers all tools with full type safety
Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure
Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate
First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output
Odoo Helpdesk + OpenAI Agents SDK Use Cases
Practical scenarios where OpenAI Agents SDK combined with the Odoo Helpdesk MCP Server delivers measurable value.
Automated workflows: build agents that query Odoo Helpdesk, process the data, and trigger follow-up actions autonomously
Multi-agent orchestration: create specialist agents — one queries Odoo Helpdesk, another analyzes results, a third generates reports
Data enrichment pipelines: stream data through Odoo Helpdesk tools and transform it with OpenAI models in a single async loop
Customer support bots: agents query Odoo Helpdesk to resolve tickets, look up records, and update statuses without human intervention
Odoo Helpdesk MCP Tools for OpenAI Agents SDK (7)
These 7 tools become available when you connect Odoo Helpdesk to OpenAI Agents SDK via MCP:
odoo_create_ticket
ticket record. The name is the ticket subject. Optionally provide the customer email (partner_email), team assignment (team_id from odoo_list_helpdesk_teams), linked customer (partner_id), description, and priority (0=Low, 1=Medium, 2=High, 3=Urgent). The ticket enters the first kanban stage of the assigned team. Use when the user wants to log a support request, report an issue, or create a task for the helpdesk team. Create a new helpdesk ticket in Odoo for a customer issue with subject, email, team, and priority
odoo_list_helpdesk_teams
team records — the support teams that handle tickets (e.g., "Technical Support", "Billing", "Returns"). Returns team name, member count, and whether SLA tracking is enabled. Use to find team IDs before creating tickets, or when the user asks about the support organization structure. List all helpdesk teams in Odoo with member count and SLA configuration status
odoo_list_sla_policies
sla records showing service level agreements. Returns SLA name, team, target stage, and time targets (days and hours). Use when the user asks about response time commitments, resolution deadlines, or SLA compliance metrics. List SLA policies configured in Odoo Helpdesk with target response/resolution times per team and stage
odoo_list_ticket_types
ticket.type records — the classification labels for categorizing tickets. Use when the user asks about available ticket categories or wants to understand how tickets are organized. List ticket type categories used to classify helpdesk tickets in Odoo (e.g., Bug, Feature Request, Question)
odoo_list_tickets
ticket records ordered by creation date. Returns ticket subject, customer name/email, helpdesk team, kanban stage (e.g., New/In Progress/Solved), priority (0=Low, 1=Medium, 2=High, 3=Urgent), assigned agent, and number of active SLA policies. Optionally filter by team ID. Use when the user asks about support queue, open tickets, team workload, or ticket backlog. List helpdesk tickets in Odoo with customer, team, kanban stage, priority, assignee, and SLA status
odoo_search_tickets
ticket records by subject/name. Returns matching tickets with customer, team, stage, priority, and assignee. Use when the user wants to find a specific ticket, look up a customer issue, or locate tickets about a particular topic. Search helpdesk tickets by subject or keyword to find specific customer issues or requests
odoo_update_ticket
ticket record. Use to escalate priority, rename the ticket, reassign to a different agent, or update any writable field. Use when the user wants to modify a ticket that already exists. Update an existing helpdesk ticket — change subject, priority, assignment, or other properties
Example Prompts for Odoo Helpdesk in OpenAI Agents SDK
Ready-to-use prompts you can give your OpenAI Agents SDK agent to start working with Odoo Helpdesk immediately.
"Search for leads from the website"
"Show recent sales orders"
Troubleshooting Odoo Helpdesk MCP Server with OpenAI Agents SDK
Common issues when connecting Odoo Helpdesk to OpenAI Agents SDK through the Vinkius, and how to resolve them.
MCPServerStreamableHttp not found
pip install --upgrade openai-agentsAgent not calling tools
Odoo Helpdesk + OpenAI Agents SDK FAQ
Common questions about integrating Odoo Helpdesk MCP Server with OpenAI Agents SDK.
How does the OpenAI Agents SDK connect to MCP?
MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.Can I use multiple MCP servers in one agent?
MCPServerSse instances to the agent constructor. The agent can use tools from all connected servers within a single run.Does the SDK support streaming responses?
Connect Odoo Helpdesk with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect Odoo Helpdesk to OpenAI Agents SDK
Get your token, paste the configuration, and start using 7 tools in under 2 minutes. No API key management needed.