How to Use the Sobot MCP in Claude Code

Q: How can I get current user lists using Sobot and Claude Code?

Run the listusers tool. The output is clean JSON that your script can immediately parse into variables or a database record for subsequent processing.

Q: Can I check the online status of agents with Sobot and Claude Code?

Yes, running getagentstatus gives a machine-readable indicator of agent availability. Your script can use this to gate other processes, like triggering alerts only when staffing levels dip.

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Create your Vinkius account to connect Sobot to Claude Code — we handle the hosting, security, and runtime updates so you don't have to. No server setup required.

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Setup Sobot with Claude Code

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MCP Server: List Support Agents

You can script `list_agents` to generate a machine-readable roster of every agent. This is critical for DevOps tasks, like setting up access control lists or building internal reporting APIs. The output structure lets your cron jobs reliably know who's on staff without running an interactive terminal session.

Get Ticket Details via CLI

Use the `get_ticket_details` command in a CI/CD pipeline. Pass a ticket ID, and you get all historical context needed to validate if a service incident was handled correctly. This makes auditing Sobot's support performance totally automated.

Retrieve Chat History for Auditing

The `list_chat_history` tool lets your shell script pull chat data. This is perfect for compliance checks or generating reports that prove agents followed protocol during a specific incident. It's non-interactive and reliable, exactly what you need in an automated workflow.

Setup guide

Set up Sobot MCP in Claude Code

Prerequisites

Claude Code CLI installed (npm install -g @anthropic-ai/claude-code)
Active Vinkius subscription with a valid endpoint token

1

Run the add command

Open your terminal and run the command shown on the right. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com. Use --scope user to make it available across all projects.
2

Verify the connection

Start a Claude Code session and type /mcp to list connected servers. You should see sobot-mcp with a green status indicator.
3

Start using tools

Ask Claude Code something like "Check my latest Sobot transactions." It will automatically discover and invoke the available Sobot tools.

Terminal

claude mcp add --transport http sobot-mcp https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

Get your connection token →

Prerequisites

Claude Code CLI installed
Active Vinkius subscription with a valid endpoint token

1

Open the config file

Create or edit .mcp.json in your project root for project-level scope, or ~/.claude.json for user-level scope.
2

Add the Sobot MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Code

Start a new Claude Code session. Type /mcp to confirm the server is connected. The tools will be automatically available in your conversation.

.mcp.json

{
  "mcpServers": {
    "sobot-mcp": {
      "type": "url",
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Sobot. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Sobot MCP in Claude Code

Run the `list_users` tool. The output is clean JSON that your script can immediately parse into variables or a database record for subsequent processing.

It handles tickets, users, agents, and knowledge articles. This breadth means you rarely need to call two different services; Sobot puts it all in one place.

Yes, running `get_agent_status` gives a machine-readable indicator of agent availability. Your script can use this to gate other processes, like triggering alerts only when staffing levels dip.

You'll need an endpoint token configured in your environment variables, as Vinkius requires one auth mechanism to access the MCP Server tools. Check the documentation for generating that token.

It returns aggregated metrics about Sobot's overall activity, allowing you to monitor high-level service health and operational throughput without querying every single record.

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