How to Use the Sobot MCP in Claude

Q: How do I use Sobot with Claude Desktop to get ticket details?

You call getticketdetails and pass in the specific ticket ID. The agent client returns everything associated with that single ticket, including its status and history. It’s a fast way to verify what an issue is about.

Q: Can Sobot provide user data directly through Claude Desktop?

Yes. Using the listusers tool, you can get customer records like IDs and names for verification purposes. It keeps the client focused on the immediate task without needing a database query.

Q: If I need to manage agents, what does Sobot offer with Claude Desktop?

The server gives you listagents and getagentstatus. You can quickly see who's logged in right now. This is useful for coordinating coverage shifts or checking if a specialist is free.

Get live customer support data anywhere: The Sobot MCP Server for Claude Desktop.

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…and any MCP-compatible client

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Connect Sobot MCP to Claude Desktop

Create your Vinkius account to connect Sobot to Claude Desktop — we handle the hosting, security, and runtime updates so you don't have to. No server setup required.

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Setup Sobot with Claude Desktop

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Inspect all user and ticket data.

The `list_users` tool gives you a roster of every customer/user in the system. You can instantly pull basic account details, like IDs or names, to verify who's making a request. The `list_tickets` function pulls all active support tickets. This means your agent can get a full overview of recent activity without clicking through dozens of web pages.

Check agent availability and status.

Need to know who's actually available? Use `get_agent_status` to pull real-time online/offline data for the support team. This lets your agent client direct users only to personnel ready to talk. You can also run `list_agents` to get a full list of every registered agent, which is helpful if you need to track who works in specific departments.

Pull knowledge articles and chat history.

Don't waste time searching. The `list_knowledge` tool lets your agent client fetch a list of all available help topics, so you know what information is even there. Then, use `get_knowledge_detail` to pull the full text for a specific article. For context, the `list_chat_history` function retrieves past conversations, giving your agent a complete record when handling repeat issues.

Setup guide

Set up Sobot MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The Sobot MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the Sobot MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under sobot-mcp.

json

{
  "mcpServers": {
    "sobot-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Sobot. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

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Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Sobot MCP in Claude Desktop

You call `get_ticket_details` and pass in the specific ticket ID. The agent client returns everything associated with that single ticket, including its status and history. It’s a fast way to verify what an issue is about.

Yes. Using the `list_users` tool, you can get customer records like IDs and names for verification purposes. It keeps the client focused on the immediate task without needing a database query.

The server gives you `list_agents` and `get_agent_status`. You can quickly see who's logged in right now. This is useful for coordinating coverage shifts or checking if a specialist is free.

It’s built on Vinkius, which handles endpoint tokens and authentication. Since you're running this locally via the Desktop App or a public URL in the web version, connectivity is managed for reliability.

It touches user profile information. Specifically, you can pull basic identifying details like usernames and account IDs via `list_users`.

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