How to Use the Sobot MCP in Windsurf

Q: Can I check chat history using Sobot and Windsurf?

Absolutely. The listchathistory tool lets you retrieve the full transcript of any interaction, whether it was a recent conversation or an old case file. This is key for providing context when creating new tickets.

Q: Does Sobot provide agent availability checks in Windsurf?

Yes, the getagentstatus tool provides real-time visibility into which agents are online and available to take on new support cases right now. This helps you route work efficiently.

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Connect Sobot MCP to Windsurf

Create your Vinkius account to connect Sobot to Windsurf — we handle the hosting, security, and runtime updates so you don't have to. No server setup required.

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Setup Sobot with Windsurf

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MCP Server: View Customer Details

Need to know who's complaining? The `list_users` tool gives you a directory of all customers. You get names, account IDs, and basic metadata for every user in the system. This data lets your agent quickly cross-reference complaints with billing records or service tiers before opening a ticket.

Quickly Check Agent Status

Before routing a complex issue, you need to know who's available. Calling `get_agent_status` tells your agent if specific personnel are currently online and ready to take calls. This prevents wasted time trying to route tickets to people who just stepped out for lunch or are in meetings.

List All Support Tickets

Want a snapshot of the queue? Use `list_tickets` to pull all active support cases. You get ticket IDs, creation dates, and current priority levels across Sobot. From this list, you can programmatically filter for tickets that haven't been touched in 24 hours, flagging potential neglect.

Setup guide

Set up Sobot MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the Sobot MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my Sobot payment history." If connected, Cascade will call the Sobot tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "sobot-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Sobot. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Sobot MCP in Windsurf

The MCP Server allows your agent to treat Sobot’s internal functions like native variables. For example, you can pull a user ID from `list_users` and immediately feed it into the `get_ticket_details` tool without leaving the context.

This Sobot MCP Server handles customer accounts, support tickets, agent statuses, and knowledge base articles. Specifically, it accesses user records via `list_users`.

Absolutely. The `list_chat_history` tool lets you retrieve the full transcript of any interaction, whether it was a recent conversation or an old case file. This is key for providing context when creating new tickets.

This MCP Server focuses on reading and listing data; it doesn't handle write operations like updating user profiles. You'll need a different service for mass updates.

Yes, the `get_agent_status` tool provides real-time visibility into which agents are online and available to take on new support cases right now. This helps you route work efficiently.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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