How to Use the Sobot MCP in Cline

Q: How do I list all active Sobot tickets using Cline?

You run listtickets and pipe the resulting JSON into another script for parsing. This is much faster than any GUI approach.

Q: What data types does this MCP Server touch for Cline?

It touches tickets, knowledge articles, user accounts via listusers, and chat history through the listchathistory tool. This covers almost every corner of Sobot's operational data.

Q: Can I list agents using Sobot and Cline?

Yes, calling listagents gives you a structured list of all available support personnel and their assigned roles within the system. This is perfect for writing agent management scripts.

Q: Is it possible to check ticket details with Sobot and Cline?

You can, using getticketdetails. By passing a specific ticket ID, your script pulls every piece of information associated with that single case file, including status history.

Automate Sobot's customer service logic directly from the terminal with Cline.

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Setup Sobot with Cline

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MCP Server: Create Support Tickets

When a user needs help, don't manually enter data. Use `create_ticket` to programmatically open a new support case, piping the necessary metadata—like the source chat ID and initial description—directly into the API. This makes your CLI scripts much more reliable than web form submissions.

Fetch Knowledge Base Articles

Before creating a ticket, run `list_knowledge` to grab titles, or use `get_knowledge_detail` if you know the article ID. This allows your automation script to quickly check if an answer already exists. If the info is there, you can generate a helpful response and close the loop without needing human intervention.

Get Organization Summary Data

Need metrics on how busy Sobot is? The `get_org_summary` tool returns an aggregate view of activity for your organization. You can script this call to feed real-time load data into your CI/CD monitoring dashboards. This gives you the high-level performance numbers without querying every single ticket.

Setup guide

Set up Sobot MCP in Cline

Prerequisites

VS Code with Cline extension installed
Active Vinkius subscription with a valid endpoint token

1

Open Cline MCP settings

Click the Cline icon in the VS Code sidebar to open the Cline panel. Then click the MCP Servers icon (server stack) at the top-right corner of the panel.
2

Add a remote server

Click "Remote Servers" at the top, then click "Add Remote MCP". In the Name field, type sobot-mcp. In the URL field, paste your Vinkius endpoint: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp. Get your token from cloud.vinkius.com.
3

Enable the server

After saving, the server appears in the Cline MCP panel. Toggle the switch to enable it. The status indicator turns green when the connection is live.
4

Start using tools

Return to the Cline chat and ask: "Check my latest Sobot refund status." Cline will discover the available tools and request your approval before invoking each one — giving you full control over every action.

Cline MCP Settings

{
  "mcpServers": {
    "sobot-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Sobot. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Sobot MCP in Cline

You run `list_tickets` and pipe the resulting JSON into another script for parsing. This is much faster than any GUI approach.

It touches tickets, knowledge articles, user accounts via `list_users`, and chat history through the `list_chat_history` tool. This covers almost every corner of Sobot's operational data.

Yes, calling `list_agents` gives you a structured list of all available support personnel and their assigned roles within the system. This is perfect for writing agent management scripts.

You can, using `get_ticket_details`. By passing a specific ticket ID, your script pulls every piece of information associated with that single case file, including status history.

The tools return structured JSON, so you can filter or pipe that data using standard scripting language logic (like `jq` or Python). The raw data is always available to your script.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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