How to Use the Gorgias MCP in AutoGen

Q: How do I configure the Gorgias MCP Server in AutoGen?

Install autogen-extmcp and use mcpservertools with your Vinkius HTTP URL. Pass the generated tools list directly to your AssistantAgent constructor.

Q: How do AutoGen agents handle ticket assignments in Gorgias?

An agent can call listusers to find available support team members, then use updateticket to assign the ticket to the correct human agent or group.

Q: Where is my Gorgias support data processed by this MCP Server?

All tool executions, including getticket and getcustomer, run through Vinkius's secure V8 isolates. Your support tickets, customer profiles, and messages are sent directly to your AutoGen runtime and are never logged or cached by Vinkius.

Deploy AutoGen agent teams that debate and resolve support tickets using the Gorgias MCP Server.

See Vinkius in Action

Works with every AI agent you already use

…and any MCP-compatible client

MCP Servers - Free for Subscribers

Connect Gorgias MCP to AutoGen

Create your Vinkius account to connect Gorgias to AutoGen and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

GDPR Free for Subscribers

Setup Gorgias with AutoGen

Ask AI about this MCP

ChatGPT

Claude

Perplexity

Run multi-agent support debates with AutoGen

Your AutoGen agents collaborate to resolve customer issues by using `list_tickets` to triage open cases. A triage agent finds open tickets, while a customer specialist agent uses `get_customer` to check the customer's lifetime value and history. They negotiate the priority before a third agent uses `update_ticket` to assign the ticket. This consensus-driven approach ensures high-value customers get prioritized without human intervention.

Implement peer-reviewed message drafting via MCP Server

Using `list_messages` to analyze ticket context allows one agent to draft a reply while a supervisor agent reviews it before calling `create_message`. This multi-agent verification prevents incorrect details from reaching the customer. This setup prevents your agents from sending incorrect or poorly formatted replies to customers. If the draft fails review, the supervisor agent requests a rewrite instead of executing the tool.

Maintain CRM integrity with agent-driven profile audits

Your AutoGen agents audit customer records by using `get_customer` to compare ticket data with CRM profiles. One agent retrieves customer details, another lists their recent issues via `list_tickets`, and they agree on updates before calling `update_customer`. By dividing tasks, the agents avoid conflicting updates. They check who handled the case using `get_user` and record the final audit results as an internal note using `create_message`.

Setup guide

Set up Gorgias MCP in AutoGen

Prerequisites

Python 3.10+ installed
autogen-ext[mcp] package
Active Vinkius subscription with a valid endpoint token

1

Install AutoGen with MCP
Run pip install "autogen-ext[mcp]" autogen-agentchat. The MCP extension includes mcp_server_tools for stateless tool access.
2

Fetch tools from the MCP
Call mcp_server_tools(SseServerParams(url=...)) with your Vinkius endpoint. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Run your agent
Pass the tools to AssistantAgent and call agent.run(). The agent invokes Gorgias tools and returns structured results.

agent.py

from autogen_ext.tools.mcp import SseServerParams, mcp_server_tools
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.models.openai import OpenAIChatCompletionClient

server_params = SseServerParams(
    url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
)

tools = await mcp_server_tools(server_params)

agent = AssistantAgent(
    name="Gorgias_assistant",
    model_client=OpenAIChatCompletionClient(model="gpt-4o"),
    tools=tools,
)

result = await agent.run("List recent Gorgias data")
print(result.messages[-1].content)

Get your connection token →

Prerequisites

Python 3.10+ installed
autogen-ext[mcp] + autogen-agentchat
Active Vinkius subscription with a valid endpoint token

1

Install dependencies
Same packages as above. McpWorkbench is ideal when your agent needs stateful sessions across multiple tool calls.
2

Use McpWorkbench as context manager
Wrap your agent in async with McpWorkbench(...) to maintain shared state and resources. The workbench manages the full MCP session lifecycle.
3

Run with workbench
Pass workbench=workbench to your agent. State is preserved across multiple tool calls within the same session.

agent.py

from autogen_ext.tools.mcp import McpWorkbench, SseServerParams
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.models.openai import OpenAIChatCompletionClient

server_params = SseServerParams(
    url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
)

async with McpWorkbench(server_params) as workbench:
    agent = AssistantAgent(
        name="Gorgias_assistant",
        model_client=OpenAIChatCompletionClient(model="gpt-4o"),
        workbench=workbench,
    )

    result = await agent.run("List recent Gorgias data")
    print(result.messages[-1].content)

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Gorgias. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

Connect Gorgias now

Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Gorgias MCP in AutoGen

Install `autogen-ext[mcp]` and use `mcp_server_tools` with your Vinkius HTTP URL. Pass the generated tools list directly to your `AssistantAgent` constructor.

Yes. Your agents share the tool definitions, allowing one agent to run `list_tickets` while another calls `get_customer` to gather background info during their conversation.

An agent can call `list_users` to find available support team members, then use `update_ticket` to assign the ticket to the correct human agent or group.

Yes. AutoGen runs perfectly in headless environments, executing tools like `create_message` and `update_customer` programmatically based on agent decisions.

All tool executions, including `get_ticket` and `get_customer`, run through Vinkius's secure V8 isolates. Your support tickets, customer profiles, and messages are sent directly to your AutoGen runtime and are never logged or cached by Vinkius.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

OpenAI Agents SDK sdk-python

Google ADK sdk-python

Pydantic AI sdk-python

Vercel AI SDK sdk-typescript