How to Use the Gorgias MCP in Google ADK

Q: How do I configure the Gorgias MCP Server within Google ADK?

Import McpToolset from the ADK library and initialize it with your secure Vinkius endpoint. Pass this toolset directly into your LlmAgent tools list.

Q: Can Google ADK agents update tickets in Gorgias automatically?

Yes, if you grant the agent permission to run updateticket. The agent can modify ticket status, assign agents, or add tags based on incoming customer requests.

Q: How do I restrict which agents can see Gorgias data?

Use the toolnames filter in your toolset configuration to expose only the safe read-only tools like listtickets to public-facing agents.

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Connect Gorgias MCP to Google ADK

Create your Vinkius account to connect Gorgias to Google ADK and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Gorgias with Google ADK

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Analyze Gorgias data inside the Google ADK

Combine your live support queue with your historical data warehouse. Using this MCP Server, Gemini models can ingest massive context windows, letting you feed hundreds of tickets from `list_tickets` directly into your analysis pipeline. This lets your Google ADK agent spot macro-level support trends that standard dashboards miss. It can pull ticket details with `get_ticket` and cross-reference them with custom SQL queries.

Take action on customer profiles using cloud data

Your cloud database knows who your VIP customers are. When a priority user submits a ticket, your agent can pull their info with `get_customer` and instantly update their support tier. If the customer doesn't exist in Gorgias yet, the agent uses `create_customer` to build the profile. The system keeps your CRM and support desk in lockstep without manual data entry.

Automate message drafting with enterprise context

Writing support replies requires knowing the customer's history. Your agent can pull past conversations using `list_messages` and generate draft replies that match your exact brand guidelines. Once the draft is approved or verified by your rules, the agent runs `create_message` to post it. You get fast responses without losing the human touch.

Setup guide

Set up Gorgias MCP in Google ADK

Prerequisites

Python 3.10+ installed
google-adk package (pip install google-adk)
Active Vinkius subscription with a valid endpoint token

1

Install Google ADK

Run pip install google-adk to install the Agent Development Kit. MCP support is included via the McpToolset class.
2

Connect via SSE transport

Use McpToolset.from_server() with SseServerParams pointing to your Vinkius endpoint. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Create an LlmAgent

Pass the returned mcp_tools list directly to LlmAgent(tools=mcp_tools). The ADK maps each MCP tool to a native Gemini function call — no manual schema definitions required.
4

Run with any Gemini model

The agent works with any Gemini model (gemini-2.0-flash, gemini-2.5-pro, etc.). Copy the full example on the right to get started with Gorgias tools in your ADK agent.

agent.py

from google.adk.agents import LlmAgent
from google.adk.tools.mcp_tool.mcp_toolset import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import SseServerParams

# Connect to the MCP via SSE
mcp_tools, exit_stack = await McpToolset.from_server(
    connection_params=SseServerParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    )
)

# Create your agent with auto-discovered tools
agent = LlmAgent(
    name="Gorgias_agent",
    model="gemini-2.0-flash",
    instruction="You have access to Gorgias tools via MCP.",
    tools=mcp_tools,
)

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Gorgias. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Gorgias MCP in Google ADK

Import `McpToolset` from the ADK library and initialize it with your secure Vinkius endpoint. Pass this toolset directly into your `LlmAgent` tools list.

Yes, if you grant the agent permission to run `update_ticket`. The agent can modify ticket status, assign agents, or add tags based on incoming customer requests.

Yes. You can connect to this server using either transport method, though HTTP is typically preferred for cloud-deployed enterprise agents.

Use the `tool_names` filter in your toolset configuration to expose only the safe read-only tools like `list_tickets` to public-facing agents.

Every request to read or write customer support tickets travels over TLS to an isolated V8 sandbox. We never persist your support messages or customer profiles on our infrastructure.

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