How to Use the Gorgias MCP in Mastra AI

Q: Can I use Gorgias to filter tickets by user?

Absolutely, use the listusers tool to find the right agent ID. Then filter your tickets to match that specific user.

Build complex support workflows for Mastra-AI with Gorgias. Automate ticket routing and customer updates with conditional logic.

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Connect Gorgias MCP to Mastra AI

Create your Vinkius account to connect Gorgias to Mastra AI and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Gorgias with Mastra AI

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Automate tickets in Mastra-AI

Set up multi-step routines that trigger based on ticket status. You define a workflow that executes `list_tickets` and branches based on the priority level. Your agents handle the heavy lifting. If a ticket meets your criteria, the system uses `update_ticket` to assign it to the right team member.

Conditional messaging logic

Create automated replies that adapt to the context of a conversation. Your agent checks the history via `list_messages` before deciding to use `create_message`. This prevents generic responses. You can add logic to skip automation if the customer shows signs of frustration.

Sync customer data across workflows

Maintain accurate records by pulling data with `get_customer` during a support flow. You verify profile details before finalizing any automated ticket changes. Everything stays consistent. Your workflow ensures the right customer gets the right update every time.

Setup guide

Set up Gorgias MCP in Mastra AI

Prerequisites

Node.js 18+ and a TypeScript project
@mastra/mcp + @mastra/core packages
Active Vinkius subscription with a valid endpoint token

1

Install dependencies
Run npm install @mastra/mcp @mastra/core plus your preferred model provider (e.g. @ai-sdk/openai).
2

Configure the MCPClient
Create an MCPClient with your Vinkius endpoint as a URL object. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Discover and inject tools
Call mcpClient.listTools() and spread the result into your agent's tools object. All Gorgias tools become native Mastra tools.
4

Run with any model
Swap openai("gpt-4o") for any AI SDK-compatible provider. Call agent.generate() and the agent routes tool calls through MCP automatically.

agent.ts

import { MCPClient } from "@mastra/mcp";
import { Agent } from "@mastra/core/agent";
import { openai } from "@ai-sdk/openai";

const mcpClient = new MCPClient({
  id: "gorgias-mcp-client",
  servers: {
    "gorgias-mcp": {
      url: new URL(
        "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
      ),
    },
  },
});

const agent = new Agent({
  name: "Gorgias Agent",
  model: openai("gpt-4o"),
  instructions: "You have access to Gorgias tools.",
  tools: {
    ...(await mcpClient.listTools()),
  },
});

const result = await agent.generate(
  "List recent Gorgias transactions"
);
console.log(result.text);

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Gorgias. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

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Real-time monitoring

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visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about Gorgias MCP in Mastra AI

Yes, you can configure your workflow steps to retry on failure. This is useful when the API is busy or the network flickers.

Use the required endpoint token for authentication. You can also implement human-in-the-loop checks before sensitive tools execute.

Yes, every tool output is available as a variable in your workflow. You can write conditional statements based on the data returned.

Absolutely, use the `list_users` tool to find the right agent ID. Then filter your tickets to match that specific user.

Your data is handled in memory during the execution of your workflow. We do not persist ticket contents on our servers.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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Mastra AI sdk-typescript

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