How to Use the Gorgias MCP in Windsurf

Q: Can Windsurf and Gorgias handle ticket updates automatically?

Yes, you can script Cascade to trigger an updateticket call whenever a specific condition is met. It handles the API request, and you verify the result in the chat.

Q: Can I list Gorgias tickets inside Windsurf?

You can run listtickets to see your queue directly in the sidebar. It displays the latest entries so you can prioritize your work without leaving the editor.

Let Cascade automate your support queue directly in Windsurf by connecting your Gorgias account to your IDE.

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Connect Gorgias MCP to Windsurf

Create your Vinkius account to connect Gorgias to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup Gorgias with Windsurf

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Full ticket lifecycle management

Cascade uses `create_ticket` and `update_ticket` to keep your support queue moving without you manually switching tabs. It reads your current context to decide when a ticket needs an update or a status change. This MCP Server lets your agent handle the busy work of tracking customer issues. You define the logic, and Cascade triggers the API calls to keep your Gorgias data accurate.

Direct customer profile access

Your agent pulls real-time data using `get_customer` and `list_customers` to give you the full picture before you even start typing. It links ticket history to specific users automatically. Stop digging through multiple windows to find account history. Cascade grabs the details and presents them right in your chat panel for instant review.

Automated message handling

Use `create_message` to draft responses or internal notes directly from your editor. It pulls thread history through `list_messages` so your replies are always grounded in the current conversation. Your AI client manages the back-and-forth by appending notes to tickets. This keeps your communication logs clean and accessible within your existing development environment.

Setup guide

Set up Gorgias MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the Gorgias MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my Gorgias payment history." If connected, Cascade will call the Gorgias tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "gorgias-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by Gorgias. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about Gorgias MCP in Windsurf

Yes, you can script Cascade to trigger an `update_ticket` call whenever a specific condition is met. It handles the API request, and you verify the result in the chat.

Open your MCP settings in Windsurf and add the server configuration. Once you refresh the panel, Cascade auto-discovers all tools for immediate use.

The server uses secure tokens to fetch only the data you request. Your customer information stays within your local instance and is never stored on our servers.

You can run `list_tickets` to see your queue directly in the sidebar. It displays the latest entries so you can prioritize your work without leaving the editor.

We use encrypted transport for all data including names, emails, and internal notes. Your agent receives only the fields it needs to execute the specific tool you called.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

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Google ADK sdk-python

Pydantic AI sdk-python

Vercel AI SDK sdk-typescript