Can I add an internal note to a ticket instead of replying to the customer?

Yes! When using the `create_message` tool, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.

How do I find a customer's recent tickets?

First, use `list_customers` with their email address to find their Customer ID. Then, you can use `list_tickets` or ask the AI to summarize their interaction history.

Can the AI resolve tickets for me?

Yes. The agent can use the `update_ticket` tool to change the status of a ticket to 'closed' once an issue is verified as resolved.

Gorgias MCP Server for AutoGen 12 tools — connect in under 2 minutes

Name: Gorgias
Availability: InStock
Author: Vinkius

microsoft.github.io/autogen/docs/tools/mcp-tools

Built by Vinkius GDPR 12 Tools Framework

Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add Gorgias as an MCP tool provider through Vinkius and every agent in the group can access live data and take action.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with McpWorkbench(
        server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
        transport="streamable_http",
    ) as workbench:
        tools = await workbench.list_tools()
        agent = AssistantAgent(
            name="gorgias_agent",
            tools=tools,
            system_message=(
                "You help users with Gorgias. "
                "12 tools available."
            ),
        )
        print(f"Agent ready with {len(tools)} tools")

asyncio.run(main())

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* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Gorgias MCP Server

Connect your Gorgias helpdesk to your AI agent and streamline your customer support operations. Use natural language to monitor ticket queues, draft replies, and manage customer profiles without switching tabs.

AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Gorgias tools. Connect 12 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.

What you can do

Ticket Management — List open tickets, retrieve specific conversation histories, and update ticket statuses
Customer Communication — Draft and send replies to customers or add internal notes for your team
Customer Profiles — Search for customers by email, retrieve their details, or create new profiles on the fly
Team Monitoring — List active agents and retrieve user details for internal coordination

The Gorgias MCP Server exposes 12 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Gorgias to AutoGen via MCP

Follow these steps to integrate the Gorgias MCP Server with AutoGen.

Install AutoGen

Run pip install "autogen-ext[mcp]"

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Integrate into workflow

Use the agent in your AutoGen multi-agent orchestration

Explore tools

The workbench discovers 12 tools from Gorgias automatically

Why Use AutoGen with the Gorgias MCP Server

AutoGen provides unique advantages when paired with Gorgias through the Model Context Protocol.

Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Gorgias tools to solve complex tasks

Role-based architecture lets you assign Gorgias tool access to specific agents. a data analyst queries while a reviewer validates

Human-in-the-loop support: agents can pause for human approval before executing sensitive Gorgias tool calls

Code execution sandbox: AutoGen agents can write and run code that processes Gorgias tool responses in an isolated environment

Gorgias + AutoGen Use Cases

Practical scenarios where AutoGen combined with the Gorgias MCP Server delivers measurable value.

Collaborative analysis: one agent queries Gorgias while another validates results and a third generates the final report

Automated review pipelines: a researcher agent fetches data from Gorgias, a critic agent evaluates quality, and a writer produces the output

Interactive planning: agents negotiate task allocation using Gorgias data to make informed decisions about resource distribution

Code generation with live data: an AutoGen coder agent writes scripts that process Gorgias responses in a sandboxed execution environment

Gorgias MCP Tools for AutoGen (12)

These 12 tools become available when you connect Gorgias to AutoGen via MCP:

create_customer

Create a new customer profile

create_message

Add a message (reply or internal note) to a ticket

create_ticket

Create a new ticket

get_customer

Get details for a specific customer

get_ticket

Get details of a specific ticket

get_user

Get details for a specific agent/user

list_customers

List or search customers

list_messages

List messages within a ticket

list_tickets

List support tickets

list_users

List agents/users in the workspace

update_customer

Update a customer profile

update_ticket

Update an existing ticket

Example Prompts for Gorgias in AutoGen

Ready-to-use prompts you can give your AutoGen agent to start working with Gorgias immediately.

"Show me the 5 most recent open tickets."

"Reply to ticket #1042 saying their order has been shipped and provide the tracking link."

"Check if there's a profile for customer alex.smith@example.com."

Troubleshooting Gorgias MCP Server with AutoGen

Common issues when connecting Gorgias to AutoGen through the Vinkius, and how to resolve them.

McpWorkbench not found

Install: pip install "autogen-ext[mcp]"

Gorgias + AutoGen FAQ

Common questions about integrating Gorgias MCP Server with AutoGen.

How does AutoGen connect to MCP servers?

Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Gorgias tools during their conversation turns.

Can different agents have different MCP tool access?

Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.