Can I add an internal note to a ticket instead of replying to the customer?

Yes! When using the `create_message` tool, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.

How do I find a customer's recent tickets?

First, use `list_customers` with their email address to find their Customer ID. Then, you can use `list_tickets` or ask the AI to summarize their interaction history.

Can the AI resolve tickets for me?

Yes. The agent can use the `update_ticket` tool to change the status of a ticket to 'closed' once an issue is verified as resolved.

Gorgias MCP Server for Cursor 12 tools — connect in under 2 minutes

Name: Gorgias
Availability: InStock
Author: Vinkius

docs.cursor.com/context/model-context-protocol

Built by Vinkius GDPR 12 Tools IDE

Cursor is an AI-first code editor built on VS Code that integrates LLM-powered coding assistance directly into the development workflow. Its Agent mode enables autonomous multi-step coding tasks, and MCP support lets agents access external data sources and APIs during code generation.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Gorgias and 2,500+ MCP Servers from a single visual interface.

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Classic Setup·json

{
  "mcpServers": {
    "gorgias": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Gorgias MCP Server

Connect your Gorgias helpdesk to your AI agent and streamline your customer support operations. Use natural language to monitor ticket queues, draft replies, and manage customer profiles without switching tabs.

Cursor's Agent mode turns Gorgias into an in-editor superpower. Ask Cursor to generate code using live data from Gorgias and it fetches, processes, and writes. all in a single agentic loop. 12 tools appear alongside file editing and terminal access, creating a unified development environment grounded in real-time information.

What you can do

Ticket Management — List open tickets, retrieve specific conversation histories, and update ticket statuses
Customer Communication — Draft and send replies to customers or add internal notes for your team
Customer Profiles — Search for customers by email, retrieve their details, or create new profiles on the fly
Team Monitoring — List active agents and retrieve user details for internal coordination

The Gorgias MCP Server exposes 12 tools through the Vinkius. Connect it to Cursor in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Gorgias to Cursor via MCP

Follow these steps to integrate the Gorgias MCP Server with Cursor.

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"

Add the server config

Paste the JSON configuration above into the mcp.json file that opens

Save the file

Cursor will automatically detect the new MCP server

Start using Gorgias

Open Agent mode in chat and ask: "Using Gorgias, help me...". 12 tools available

Why Use Cursor with the Gorgias MCP Server

Cursor AI Code Editor provides unique advantages when paired with Gorgias through the Model Context Protocol.

Agent mode turns Cursor into an autonomous coding assistant that can read files, run commands, and call MCP tools without switching context

Cursor's Composer feature can generate entire files using real-time data fetched through MCP. no copy-pasting from external dashboards

MCP tools appear alongside built-in tools like file reading and terminal access, creating a unified agentic environment

VS Code extension compatibility means your existing workflow, keybindings, and extensions all work alongside MCP tools

Gorgias + Cursor Use Cases

Practical scenarios where Cursor combined with the Gorgias MCP Server delivers measurable value.

Code generation with live data: ask Cursor to generate a security report module using live DNS and subdomain data fetched through MCP

Automated documentation: have Cursor query your API's tool schemas and generate TypeScript interfaces or OpenAPI specs automatically

Infrastructure-as-code: Cursor can fetch domain configurations and generate corresponding Terraform or CloudFormation templates

Test scaffolding: ask Cursor to pull real API responses via MCP and generate unit test fixtures from actual data

Gorgias MCP Tools for Cursor (12)

These 12 tools become available when you connect Gorgias to Cursor via MCP:

create_customer

Create a new customer profile

create_message

Add a message (reply or internal note) to a ticket

create_ticket

Create a new ticket

get_customer

Get details for a specific customer

get_ticket

Get details of a specific ticket

get_user

Get details for a specific agent/user

list_customers

List or search customers

list_messages

List messages within a ticket

list_tickets

List support tickets

list_users

List agents/users in the workspace

update_customer

Update a customer profile

update_ticket

Update an existing ticket

Example Prompts for Gorgias in Cursor

Ready-to-use prompts you can give your Cursor agent to start working with Gorgias immediately.

"Show me the 5 most recent open tickets."

"Reply to ticket #1042 saying their order has been shipped and provide the tracking link."

"Check if there's a profile for customer alex.smith@example.com."

Troubleshooting Gorgias MCP Server with Cursor

Common issues when connecting Gorgias to Cursor through the Vinkius, and how to resolve them.

Tools not appearing in Cursor

Ensure you are in Agent mode (not Ask mode). MCP tools only work in Agent mode.

Server shows as disconnected

Check Settings → Features → MCP and verify the server status. Try clicking the refresh button.

Gorgias + Cursor FAQ

Common questions about integrating Gorgias MCP Server with Cursor.

What is Agent mode and why does it matter for MCP?

Agent mode is Cursor's autonomous execution mode where the AI can perform multi-step tasks: reading files, editing code, running terminal commands, and calling MCP tools. Without Agent mode, Cursor operates in a simpler ask-and-answer mode that doesn't support tool calling. Always ensure you're in Agent mode when working with MCP servers.

Where does Cursor store MCP configuration?

Cursor looks for MCP server configurations in a mcp.json file. You can configure servers at the project level (.cursor/mcp.json in your project root) or globally (~/.cursor/mcp.json). Project-level configs take precedence.

Can Cursor use MCP tools in inline edits?

No. MCP tools are only available in Agent mode through the chat panel. Inline completions and Tab suggestions do not trigger MCP tool calls. This is by design. tool calls require user visibility and approval.

How do I verify MCP tools are loaded?

Open Settings → Features → MCP and look for your server name. A green indicator means the server is connected. You can also check Agent mode's available tools by clicking the tools dropdown in the chat panel.