Can I add an internal note to a ticket instead of replying to the customer?

Yes! When using the `create_message` tool, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.

How do I find a customer's recent tickets?

First, use `list_customers` with their email address to find their Customer ID. Then, you can use `list_tickets` or ask the AI to summarize their interaction history.

Can the AI resolve tickets for me?

Yes. The agent can use the `update_ticket` tool to change the status of a ticket to 'closed' once an issue is verified as resolved.

Gorgias MCP Server for Claude Desktop 12 tools — connect in under 2 minutes

Name: Gorgias
Availability: InStock
Author: Vinkius

modelcontextprotocol.io/quickstart/user

Built by Vinkius GDPR 12 Tools IDE

Claude Desktop is Anthropic's native application for interacting with Claude AI models on macOS and Windows. It was the first consumer application to ship with built-in MCP support, making it the reference implementation for the Model Context Protocol standard.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Gorgias and 2,500+ MCP Servers from a single visual interface.

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Classic Setup·json

{
  "mcpServers": {
    "gorgias": {
      // Your Vinkius token — get it at cloud.vinkius.com
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

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High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Gorgias MCP Server

Connect your Gorgias helpdesk to your AI agent and streamline your customer support operations. Use natural language to monitor ticket queues, draft replies, and manage customer profiles without switching tabs.

Claude Desktop is the definitive way to connect Gorgias to your AI workflow. Add the Vinkius Edge URL to your config, restart the app, and Claude immediately exposes all 12 tools in the chat interface — ask a question, Claude calls the right tool, and you see the answer. Zero code, zero context switching.

What you can do

Ticket Management — List open tickets, retrieve specific conversation histories, and update ticket statuses
Customer Communication — Draft and send replies to customers or add internal notes for your team
Customer Profiles — Search for customers by email, retrieve their details, or create new profiles on the fly
Team Monitoring — List active agents and retrieve user details for internal coordination

The Gorgias MCP Server exposes 12 tools through the Vinkius. Connect it to Claude Desktop in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Gorgias to Claude Desktop via MCP

Follow these steps to integrate the Gorgias MCP Server with Claude Desktop.

Open Claude Desktop Settings

Go to Settings → Developer → Edit Config to open claude_desktop_config.json

Add the MCP Server

Paste the configuration above into the mcpServers section

Restart Claude Desktop

Close and reopen Claude Desktop to load the new server

Start using Gorgias

Look for the 🔌 icon in the chat — your 12 tools are now available

Why Use Claude Desktop with the Gorgias MCP Server

Claude Desktop by Anthropic provides unique advantages when paired with Gorgias through the Model Context Protocol.

Claude Desktop is the reference MCP client — it was designed alongside the protocol itself, ensuring the most complete and stable MCP implementation available

Zero-code configuration: add a server URL to a JSON file and Claude instantly discovers and exposes all available tools in the chat interface

Claude's extended thinking capability lets it reason through multi-step tool usage, chaining multiple API calls to answer complex questions

Enterprise-grade security with local config storage — your tokens never leave your machine, and connections go directly to the Vinkius Edge network

Gorgias + Claude Desktop Use Cases

Practical scenarios where Claude Desktop combined with the Gorgias MCP Server delivers measurable value.

Interactive data exploration: ask Claude to query DNS records, look up WHOIS data, and cross-reference results in a single conversation

Ad-hoc security audits: type a domain name and let Claude enumerate subdomains, check DNS history, and flag configuration anomalies — all through natural language

Executive briefings: generate comprehensive domain intelligence reports by asking Claude to compile findings into a formatted summary

Learning and training: new team members can explore API capabilities conversationally without needing to read documentation

Gorgias MCP Tools for Claude Desktop (12)

These 12 tools become available when you connect Gorgias to Claude Desktop via MCP:

create_customer

Create a new customer profile

create_message

Add a message (reply or internal note) to a ticket

create_ticket

Create a new ticket

get_customer

Get details for a specific customer

get_ticket

Get details of a specific ticket

get_user

Get details for a specific agent/user

list_customers

List or search customers

list_messages

List messages within a ticket

list_tickets

List support tickets

list_users

List agents/users in the workspace

update_customer

Update a customer profile

update_ticket

Update an existing ticket

Example Prompts for Gorgias in Claude Desktop

Ready-to-use prompts you can give your Claude Desktop agent to start working with Gorgias immediately.

"Show me the 5 most recent open tickets."

"Reply to ticket #1042 saying their order has been shipped and provide the tracking link."

"Check if there's a profile for customer alex.smith@example.com."

Troubleshooting Gorgias MCP Server with Claude Desktop

Common issues when connecting Gorgias to Claude Desktop through the Vinkius, and how to resolve them.

Server not appearing after restart

Ensure the JSON is valid (no trailing commas). Check the file path: ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\\Claude\\ (Windows).

Authentication error

Verify your Vinkius token is correct. Go to cloud.vinkius.com to regenerate it if needed.

Tools not showing in chat

Click the 🔌 icon at the bottom of the chat input. If it shows 0 tools, the server may still be connecting — wait a few seconds.

Gorgias + Claude Desktop FAQ

Common questions about integrating Gorgias MCP Server with Claude Desktop.

How does Claude Desktop discover MCP tools?

When Claude Desktop starts, it reads the claude_desktop_config.json file and connects to each configured MCP server. It calls the tools/list endpoint to fetch the schema for every available tool, then surfaces them as clickable options in the chat interface via the 🔌 icon.

What happens if the MCP server is temporarily unavailable?

Claude Desktop handles disconnections gracefully — if the server is unreachable at startup, the tools simply won't appear. Once the server becomes available again, restarting Claude Desktop will re-establish the connection. There is no timeout penalty or error loop.

Can I connect multiple MCP servers simultaneously?

Yes. You can add as many servers as you need in the mcpServers section of the config file. Each server appears as a separate tool provider, and Claude can use tools from multiple servers in a single conversation turn.

Is there a limit on the number of tools per server?

Claude Desktop can handle hundreds of tools per server. However, for optimal LLM performance, Vinkius servers are designed to expose focused, well-documented tool sets rather than overwhelming the model with too many options.

Does Claude Desktop support Streamable HTTP transport?

Yes. Claude Desktop supports both SSE (Server-Sent Events) and the newer Streamable HTTP transport that Vinkius uses. Simply provide the server URL — Claude auto-negotiates the transport protocol.