Can I add an internal note to a ticket instead of replying to the customer?

Yes! When using the `create_message` tool, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.

How do I find a customer's recent tickets?

First, use `list_customers` with their email address to find their Customer ID. Then, you can use `list_tickets` or ask the AI to summarize their interaction history.

Can the AI resolve tickets for me?

Yes. The agent can use the `update_ticket` tool to change the status of a ticket to 'closed' once an issue is verified as resolved.

Gorgias MCP Server for Google ADK 12 tools — connect in under 2 minutes

Name: Gorgias
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 12 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add Gorgias as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="gorgias_agent",
    instruction=(
        "You help users interact with Gorgias "
        "using 12 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Gorgias MCP Server

Connect your Gorgias helpdesk to your AI agent and streamline your customer support operations. Use natural language to monitor ticket queues, draft replies, and manage customer profiles without switching tabs.

Google ADK natively supports Gorgias as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 12 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Ticket Management — List open tickets, retrieve specific conversation histories, and update ticket statuses
Customer Communication — Draft and send replies to customers or add internal notes for your team
Customer Profiles — Search for customers by email, retrieve their details, or create new profiles on the fly
Team Monitoring — List active agents and retrieve user details for internal coordination

The Gorgias MCP Server exposes 12 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Gorgias to Google ADK via MCP

Follow these steps to integrate the Gorgias MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 12 tools from Gorgias via MCP

Why Use Google ADK with the Gorgias MCP Server

Google ADK provides unique advantages when paired with Gorgias through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Gorgias

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine Gorgias tools with BigQuery, Vertex AI, and Cloud Functions

Gorgias + Google ADK Use Cases

Practical scenarios where Google ADK combined with the Gorgias MCP Server delivers measurable value.

Enterprise data agents: ADK agents query Gorgias and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine Gorgias tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query Gorgias regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including Gorgias

Gorgias MCP Tools for Google ADK (12)

These 12 tools become available when you connect Gorgias to Google ADK via MCP:

create_customer

Create a new customer profile

create_message

Add a message (reply or internal note) to a ticket

create_ticket

Create a new ticket

get_customer

Get details for a specific customer

get_ticket

Get details of a specific ticket

get_user

Get details for a specific agent/user

list_customers

List or search customers

list_messages

List messages within a ticket

list_tickets

List support tickets

list_users

List agents/users in the workspace

update_customer

Update a customer profile

update_ticket

Update an existing ticket

Example Prompts for Gorgias in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with Gorgias immediately.

"Show me the 5 most recent open tickets."

"Reply to ticket #1042 saying their order has been shipped and provide the tracking link."

"Check if there's a profile for customer alex.smith@example.com."

Troubleshooting Gorgias MCP Server with Google ADK

Common issues when connecting Gorgias to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

Gorgias + Google ADK FAQ

Common questions about integrating Gorgias MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.