Can I add an internal note to a ticket instead of replying to the customer?

Yes! When using the `create_message` tool, you can specify the channel as 'internal-note'. This allows the AI agent to leave insights or summaries for other human agents to read.

How do I find a customer's recent tickets?

First, use `list_customers` with their email address to find their Customer ID. Then, you can use `list_tickets` or ask the AI to summarize their interaction history.

Can the AI resolve tickets for me?

Yes. The agent can use the `update_ticket` tool to change the status of a ticket to 'closed' once an issue is verified as resolved.

Gorgias MCP Server for VS Code Copilot 12 tools — connect in under 2 minutes

Name: Gorgias
Availability: InStock
Author: Vinkius

code.visualstudio.com/docs/copilot/chat/mcp-servers

Built by Vinkius GDPR 12 Tools IDE

GitHub Copilot in VS Code is the most widely adopted AI coding assistant, embedded directly into the world's most popular code editor. With MCP support in Agent mode, Copilot can access external data and APIs to generate context-aware code grounded in real-time information.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Gorgias and 2,500+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "gorgias": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Gorgias MCP Server

Connect your Gorgias helpdesk to your AI agent and streamline your customer support operations. Use natural language to monitor ticket queues, draft replies, and manage customer profiles without switching tabs.

GitHub Copilot Agent mode brings Gorgias data directly into your VS Code workflow. With a project-scoped config, the entire team shares access to 12 tools. Copilot queries live data, generates typed code, and writes tests from actual API responses, all without leaving the editor.

What you can do

Ticket Management — List open tickets, retrieve specific conversation histories, and update ticket statuses
Customer Communication — Draft and send replies to customers or add internal notes for your team
Customer Profiles — Search for customers by email, retrieve their details, or create new profiles on the fly
Team Monitoring — List active agents and retrieve user details for internal coordination

The Gorgias MCP Server exposes 12 tools through the Vinkius. Connect it to VS Code Copilot in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect Gorgias to VS Code Copilot via MCP

Follow these steps to integrate the Gorgias MCP Server with VS Code Copilot.

Create MCP config

Create a .vscode/mcp.json file in your project root

Add the server config

Paste the JSON configuration above

Enable Agent mode

Open GitHub Copilot Chat and switch to Agent mode using the dropdown

Start using Gorgias

Ask Copilot: "Using Gorgias, help me...". 12 tools available

Why Use VS Code Copilot with the Gorgias MCP Server

GitHub Copilot for Visual Studio Code provides unique advantages when paired with Gorgias through the Model Context Protocol.

VS Code is used by over 70% of developers. adding MCP tools to Copilot means your team can leverage external data without leaving their primary editor

Project-scoped MCP configs (`.vscode/mcp.json`) let you commit server configurations to your repository, ensuring the entire team shares the same tool access

Copilot's Agent mode integrates MCP tools seamlessly with file editing, terminal commands, and workspace search in a single agentic loop

GitHub's enterprise compliance and audit features extend to MCP tool usage, providing visibility into how AI interacts with external services

Gorgias + VS Code Copilot Use Cases

Practical scenarios where VS Code Copilot combined with the Gorgias MCP Server delivers measurable value.

Live API integration: Copilot can query an MCP server, inspect the response schema, and generate typed API client code in the same step

DevSecOps workflows: security teams can give developers access to domain intelligence tools directly in their editor for real-time vulnerability assessment during code review

Data pipeline development: Copilot fetches sample data via MCP and generates transformation scripts, validators, and test fixtures from actual API responses

Documentation generation: Copilot queries available tools and auto-generates README sections, API reference docs, and usage examples

Gorgias MCP Tools for VS Code Copilot (12)

These 12 tools become available when you connect Gorgias to VS Code Copilot via MCP:

create_customer

Create a new customer profile

create_message

Add a message (reply or internal note) to a ticket

create_ticket

Create a new ticket

get_customer

Get details for a specific customer

get_ticket

Get details of a specific ticket

get_user

Get details for a specific agent/user

list_customers

List or search customers

list_messages

List messages within a ticket

list_tickets

List support tickets

list_users

List agents/users in the workspace

update_customer

Update a customer profile

update_ticket

Update an existing ticket

Example Prompts for Gorgias in VS Code Copilot

Ready-to-use prompts you can give your VS Code Copilot agent to start working with Gorgias immediately.

"Show me the 5 most recent open tickets."

"Reply to ticket #1042 saying their order has been shipped and provide the tracking link."

"Check if there's a profile for customer alex.smith@example.com."

Troubleshooting Gorgias MCP Server with VS Code Copilot

Common issues when connecting Gorgias to VS Code Copilot through the Vinkius, and how to resolve them.

MCP tools not available

Ensure you are in Agent mode in Copilot Chat. MCP tools only appear in Agent mode.

Gorgias + VS Code Copilot FAQ

Common questions about integrating Gorgias MCP Server with VS Code Copilot.

Which VS Code version supports MCP?

MCP support requires VS Code 1.99 or later with the GitHub Copilot extension. Ensure both are updated to the latest version. Older versions of Copilot may not expose the Agent mode toggle.

How do I switch to Agent mode?

Open the Copilot Chat panel and look for two mode options: "Ask" and "Agent". Click "Agent" to enable autonomous tool calling. In Ask mode, Copilot provides conversational answers but cannot invoke MCP tools.

Can I restrict which MCP tools Copilot can access?

Yes. VS Code shows a tool consent dialog before any MCP tool is invoked for the first time. You can also configure tool access policies at the organization level through GitHub Copilot settings.

Does MCP work in VS Code Remote or Codespaces?

Yes. MCP servers configured via .vscode/mcp.json work in Remote SSH, WSL, and GitHub Codespaces environments. The MCP connection is established from the remote host, so ensure the server URL is accessible from that environment.