ServiceNow MCP Server for AutoGen 10 tools — connect in under 2 minutes
Microsoft AutoGen enables multi-agent conversations where agents negotiate, delegate, and execute tasks collaboratively. Add ServiceNow as an MCP tool provider through Vinkius and every agent in the group can access live data and take action.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
import asyncio
from autogen_agentchat.agents import AssistantAgent
from autogen_ext.tools.mcp import McpWorkbench
async def main():
# Your Vinkius token. get it at cloud.vinkius.com
async with McpWorkbench(
server_params={"url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"},
transport="streamable_http",
) as workbench:
tools = await workbench.list_tools()
agent = AssistantAgent(
name="servicenow_agent",
tools=tools,
system_message=(
"You help users with ServiceNow. "
"10 tools available."
),
)
print(f"Agent ready with {len(tools)} tools")
asyncio.run(main())
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About ServiceNow MCP Server
Connect your ServiceNow instance to any AI agent and manage your entire IT service lifecycle through natural conversation.
AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use ServiceNow tools. Connect 10 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.
What you can do
- Incident Management — Create, update, and resolve incidents. Query open tickets by priority, assignment group, or SLA breach status
- Service Requests — Submit and track service catalog requests, view approval chains, and check fulfillment status
- Change Management — Create change requests, review CAB approvals, and monitor scheduled change windows
- CMDB Queries — Search configuration items, explore CI relationships, and audit asset records across your infrastructure
- Knowledge Base — Search and retrieve knowledge articles to help with incident resolution and self-service
- User Management — Look up user profiles, group memberships, and role assignments across your organization
- Custom Table Queries — Execute SysParm-filtered queries against any ServiceNow table with full dot-walking support
The ServiceNow MCP Server exposes 10 tools through the Vinkius. Connect it to AutoGen in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect ServiceNow to AutoGen via MCP
Follow these steps to integrate the ServiceNow MCP Server with AutoGen.
Install AutoGen
Run pip install "autogen-ext[mcp]"
Replace the token
Replace [YOUR_TOKEN_HERE] with your Vinkius token
Integrate into workflow
Use the agent in your AutoGen multi-agent orchestration
Explore tools
The workbench discovers 10 tools from ServiceNow automatically
Why Use AutoGen with the ServiceNow MCP Server
AutoGen provides unique advantages when paired with ServiceNow through the Model Context Protocol.
Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use ServiceNow tools to solve complex tasks
Role-based architecture lets you assign ServiceNow tool access to specific agents. a data analyst queries while a reviewer validates
Human-in-the-loop support: agents can pause for human approval before executing sensitive ServiceNow tool calls
Code execution sandbox: AutoGen agents can write and run code that processes ServiceNow tool responses in an isolated environment
ServiceNow + AutoGen Use Cases
Practical scenarios where AutoGen combined with the ServiceNow MCP Server delivers measurable value.
Collaborative analysis: one agent queries ServiceNow while another validates results and a third generates the final report
Automated review pipelines: a researcher agent fetches data from ServiceNow, a critic agent evaluates quality, and a writer produces the output
Interactive planning: agents negotiate task allocation using ServiceNow data to make informed decisions about resource distribution
Code generation with live data: an AutoGen coder agent writes scripts that process ServiceNow responses in a sandboxed execution environment
ServiceNow MCP Tools for AutoGen (10)
These 10 tools become available when you connect ServiceNow to AutoGen via MCP:
count_records
Useful for dashboards and metrics without fetching full records. Get record count from a ServiceNow table
create_record
Provide fields as JSON string. Common tables: incident, change_request, sc_request, problem. Create a new record in any ServiceNow table
delete_record
This action is irreversible. Delete a ServiceNow record
get_record
Returns all fields. Get a single ServiceNow record by sys_id
list_change_requests
Filter by state, risk, type. Example: risk=high^state=new List change requests
list_incidents
Filter by priority, state, assignment_group, or any field. Example query: priority=1^state=1 (open P1 incidents). List incidents with optional filters
query_cmdb
Common tables: cmdb_ci_server, cmdb_ci_appl, cmdb_ci_db_instance, cmdb_ci_network. Example query: name=PROD-WEB-01 Query ServiceNow CMDB configuration items
query_table
). Use SysParm encoded query syntax: field=value^field2=value2. Supports dot-walking for related fields. Query any ServiceNow table with SysParm filters
search_knowledge
Returns matching articles with KB numbers and descriptions. Search the ServiceNow Knowledge Base
update_record
Only specify the fields you want to change. Update an existing ServiceNow record
Example Prompts for ServiceNow in AutoGen
Ready-to-use prompts you can give your AutoGen agent to start working with ServiceNow immediately.
"Show me all P1 incidents that are unassigned."
"Create a normal change request for 'Database Upgrade to v15' assigned to the DBA team."
"Search the knowledge base for 'VPN connection issues'."
Troubleshooting ServiceNow MCP Server with AutoGen
Common issues when connecting ServiceNow to AutoGen through the Vinkius, and how to resolve them.
McpWorkbench not found
pip install "autogen-ext[mcp]"ServiceNow + AutoGen FAQ
Common questions about integrating ServiceNow MCP Server with AutoGen.
How does AutoGen connect to MCP servers?
Can different agents have different MCP tool access?
Does AutoGen support human approval for tool calls?
Connect ServiceNow with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect ServiceNow to AutoGen
Get your token, paste the configuration, and start using 10 tools in under 2 minutes. No API key management needed.