ServiceNow MCP Server for LlamaIndex 10 tools — connect in under 2 minutes
LlamaIndex specializes in data-aware AI agents that connect LLMs to structured and unstructured sources. Add ServiceNow as an MCP tool provider through Vinkius and your agents can query, analyze, and act on live data alongside your existing indexes.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
import asyncio
from llama_index.tools.mcp import BasicMCPClient, McpToolSpec
from llama_index.core.agent.workflow import FunctionAgent
from llama_index.llms.openai import OpenAI
async def main():
# Your Vinkius token. get it at cloud.vinkius.com
mcp_client = BasicMCPClient("https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp")
mcp_tool_spec = McpToolSpec(client=mcp_client)
tools = await mcp_tool_spec.to_tool_list_async()
agent = FunctionAgent(
tools=tools,
llm=OpenAI(model="gpt-4o"),
system_prompt=(
"You are an assistant with access to ServiceNow. "
"You have 10 tools available."
),
)
response = await agent.run(
"What tools are available in ServiceNow?"
)
print(response)
asyncio.run(main())
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About ServiceNow MCP Server
Connect your ServiceNow instance to any AI agent and manage your entire IT service lifecycle through natural conversation.
LlamaIndex agents combine ServiceNow tool responses with indexed documents for comprehensive, grounded answers. Connect 10 tools through Vinkius and query live data alongside vector stores and SQL databases in a single turn. ideal for hybrid search, data enrichment, and analytical workflows.
What you can do
- Incident Management — Create, update, and resolve incidents. Query open tickets by priority, assignment group, or SLA breach status
- Service Requests — Submit and track service catalog requests, view approval chains, and check fulfillment status
- Change Management — Create change requests, review CAB approvals, and monitor scheduled change windows
- CMDB Queries — Search configuration items, explore CI relationships, and audit asset records across your infrastructure
- Knowledge Base — Search and retrieve knowledge articles to help with incident resolution and self-service
- User Management — Look up user profiles, group memberships, and role assignments across your organization
- Custom Table Queries — Execute SysParm-filtered queries against any ServiceNow table with full dot-walking support
The ServiceNow MCP Server exposes 10 tools through the Vinkius. Connect it to LlamaIndex in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect ServiceNow to LlamaIndex via MCP
Follow these steps to integrate the ServiceNow MCP Server with LlamaIndex.
Install dependencies
Run pip install llama-index-tools-mcp llama-index-llms-openai
Replace the token
Replace [YOUR_TOKEN_HERE] with your Vinkius token
Run the agent
Save to agent.py and run: python agent.py
Explore tools
The agent discovers 10 tools from ServiceNow
Why Use LlamaIndex with the ServiceNow MCP Server
LlamaIndex provides unique advantages when paired with ServiceNow through the Model Context Protocol.
Data-first architecture: LlamaIndex agents combine ServiceNow tool responses with indexed documents for comprehensive, grounded answers
Query pipeline framework lets you chain ServiceNow tool calls with transformations, filters, and re-rankers in a typed pipeline
Multi-source reasoning: agents can query ServiceNow, a vector store, and a SQL database in a single turn and synthesize results
Observability integrations show exactly what ServiceNow tools were called, what data was returned, and how it influenced the final answer
ServiceNow + LlamaIndex Use Cases
Practical scenarios where LlamaIndex combined with the ServiceNow MCP Server delivers measurable value.
Hybrid search: combine ServiceNow real-time data with embedded document indexes for answers that are both current and comprehensive
Data enrichment: query ServiceNow to augment indexed data with live information before generating user-facing responses
Knowledge base agents: build agents that maintain and update knowledge bases by periodically querying ServiceNow for fresh data
Analytical workflows: chain ServiceNow queries with LlamaIndex's data connectors to build multi-source analytical reports
ServiceNow MCP Tools for LlamaIndex (10)
These 10 tools become available when you connect ServiceNow to LlamaIndex via MCP:
count_records
Useful for dashboards and metrics without fetching full records. Get record count from a ServiceNow table
create_record
Provide fields as JSON string. Common tables: incident, change_request, sc_request, problem. Create a new record in any ServiceNow table
delete_record
This action is irreversible. Delete a ServiceNow record
get_record
Returns all fields. Get a single ServiceNow record by sys_id
list_change_requests
Filter by state, risk, type. Example: risk=high^state=new List change requests
list_incidents
Filter by priority, state, assignment_group, or any field. Example query: priority=1^state=1 (open P1 incidents). List incidents with optional filters
query_cmdb
Common tables: cmdb_ci_server, cmdb_ci_appl, cmdb_ci_db_instance, cmdb_ci_network. Example query: name=PROD-WEB-01 Query ServiceNow CMDB configuration items
query_table
). Use SysParm encoded query syntax: field=value^field2=value2. Supports dot-walking for related fields. Query any ServiceNow table with SysParm filters
search_knowledge
Returns matching articles with KB numbers and descriptions. Search the ServiceNow Knowledge Base
update_record
Only specify the fields you want to change. Update an existing ServiceNow record
Example Prompts for ServiceNow in LlamaIndex
Ready-to-use prompts you can give your LlamaIndex agent to start working with ServiceNow immediately.
"Show me all P1 incidents that are unassigned."
"Create a normal change request for 'Database Upgrade to v15' assigned to the DBA team."
"Search the knowledge base for 'VPN connection issues'."
Troubleshooting ServiceNow MCP Server with LlamaIndex
Common issues when connecting ServiceNow to LlamaIndex through the Vinkius, and how to resolve them.
BasicMCPClient not found
pip install llama-index-tools-mcpServiceNow + LlamaIndex FAQ
Common questions about integrating ServiceNow MCP Server with LlamaIndex.
How does LlamaIndex connect to MCP servers?
Can I combine MCP tools with vector stores?
Does LlamaIndex support async MCP calls?
Connect ServiceNow with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect ServiceNow to LlamaIndex
Get your token, paste the configuration, and start using 10 tools in under 2 minutes. No API key management needed.