ServiceNow MCP Server for Mastra AI 10 tools — connect in under 2 minutes
Mastra AI is a TypeScript-native agent framework built for modern web stacks. Connect ServiceNow through Vinkius and Mastra agents discover all tools automatically. type-safe, streaming-ready, and deployable anywhere Node.js runs.
ASK AI ABOUT THIS MCP SERVER
Vinkius supports streamable HTTP and SSE.
import { Agent } from "@mastra/core/agent";
import { createMCPClient } from "@mastra/mcp";
import { openai } from "@ai-sdk/openai";
async function main() {
// Your Vinkius token. get it at cloud.vinkius.com
const mcpClient = await createMCPClient({
servers: {
"servicenow": {
url: "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
},
},
});
const tools = await mcpClient.getTools();
const agent = new Agent({
name: "ServiceNow Agent",
instructions:
"You help users interact with ServiceNow " +
"using 10 tools.",
model: openai("gpt-4o"),
tools,
});
const result = await agent.generate(
"What can I do with ServiceNow?"
);
console.log(result.text);
}
main();
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About ServiceNow MCP Server
Connect your ServiceNow instance to any AI agent and manage your entire IT service lifecycle through natural conversation.
Mastra's agent abstraction provides a clean separation between LLM logic and ServiceNow tool infrastructure. Connect 10 tools through Vinkius and use Mastra's built-in workflow engine to chain tool calls with conditional logic, retries, and parallel execution. deployable to any Node.js host in one command.
What you can do
- Incident Management — Create, update, and resolve incidents. Query open tickets by priority, assignment group, or SLA breach status
- Service Requests — Submit and track service catalog requests, view approval chains, and check fulfillment status
- Change Management — Create change requests, review CAB approvals, and monitor scheduled change windows
- CMDB Queries — Search configuration items, explore CI relationships, and audit asset records across your infrastructure
- Knowledge Base — Search and retrieve knowledge articles to help with incident resolution and self-service
- User Management — Look up user profiles, group memberships, and role assignments across your organization
- Custom Table Queries — Execute SysParm-filtered queries against any ServiceNow table with full dot-walking support
The ServiceNow MCP Server exposes 10 tools through the Vinkius. Connect it to Mastra AI in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect ServiceNow to Mastra AI via MCP
Follow these steps to integrate the ServiceNow MCP Server with Mastra AI.
Install dependencies
Run npm install @mastra/core @mastra/mcp @ai-sdk/openai
Replace the token
Replace [YOUR_TOKEN_HERE] with your Vinkius token
Run the agent
Save to agent.ts and run with npx tsx agent.ts
Explore tools
Mastra discovers 10 tools from ServiceNow via MCP
Why Use Mastra AI with the ServiceNow MCP Server
Mastra AI provides unique advantages when paired with ServiceNow through the Model Context Protocol.
Mastra's agent abstraction provides a clean separation between LLM logic and tool infrastructure. add ServiceNow without touching business code
Built-in workflow engine chains MCP tool calls with conditional logic, retries, and parallel execution for complex automation
TypeScript-native: full type inference for every ServiceNow tool response with IDE autocomplete and compile-time checks
One-command deployment to any Node.js host. Vercel, Railway, Fly.io, or your own infrastructure
ServiceNow + Mastra AI Use Cases
Practical scenarios where Mastra AI combined with the ServiceNow MCP Server delivers measurable value.
Automated workflows: build multi-step agents that query ServiceNow, process results, and trigger downstream actions in a typed pipeline
SaaS integrations: embed ServiceNow as a first-class tool in your product's AI features with Mastra's clean agent API
Background jobs: schedule Mastra agents to query ServiceNow on a cron and store results in your database automatically
Multi-agent systems: create specialist agents that collaborate using ServiceNow tools alongside other MCP servers
ServiceNow MCP Tools for Mastra AI (10)
These 10 tools become available when you connect ServiceNow to Mastra AI via MCP:
count_records
Useful for dashboards and metrics without fetching full records. Get record count from a ServiceNow table
create_record
Provide fields as JSON string. Common tables: incident, change_request, sc_request, problem. Create a new record in any ServiceNow table
delete_record
This action is irreversible. Delete a ServiceNow record
get_record
Returns all fields. Get a single ServiceNow record by sys_id
list_change_requests
Filter by state, risk, type. Example: risk=high^state=new List change requests
list_incidents
Filter by priority, state, assignment_group, or any field. Example query: priority=1^state=1 (open P1 incidents). List incidents with optional filters
query_cmdb
Common tables: cmdb_ci_server, cmdb_ci_appl, cmdb_ci_db_instance, cmdb_ci_network. Example query: name=PROD-WEB-01 Query ServiceNow CMDB configuration items
query_table
). Use SysParm encoded query syntax: field=value^field2=value2. Supports dot-walking for related fields. Query any ServiceNow table with SysParm filters
search_knowledge
Returns matching articles with KB numbers and descriptions. Search the ServiceNow Knowledge Base
update_record
Only specify the fields you want to change. Update an existing ServiceNow record
Example Prompts for ServiceNow in Mastra AI
Ready-to-use prompts you can give your Mastra AI agent to start working with ServiceNow immediately.
"Show me all P1 incidents that are unassigned."
"Create a normal change request for 'Database Upgrade to v15' assigned to the DBA team."
"Search the knowledge base for 'VPN connection issues'."
Troubleshooting ServiceNow MCP Server with Mastra AI
Common issues when connecting ServiceNow to Mastra AI through the Vinkius, and how to resolve them.
createMCPClient not exported
npm install @mastra/mcpServiceNow + Mastra AI FAQ
Common questions about integrating ServiceNow MCP Server with Mastra AI.
How does Mastra AI connect to MCP servers?
MCPClient with the server URL and pass it to your agent. Mastra discovers all tools and makes them available with full TypeScript types.Can Mastra agents use tools from multiple servers?
Does Mastra support workflow orchestration?
Connect ServiceNow with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect ServiceNow to Mastra AI
Get your token, paste the configuration, and start using 10 tools in under 2 minutes. No API key management needed.