Can I query incidents filtered by priority and assignment group?

Yes. Use the `query_table` tool with the `incident` table and SysParm query filters like `priority=1^assignment_group=Network`. Full dot-walking is supported for related fields.

How do I create a change request through the agent?

Use the `create_record` tool with the `change_request` table. Provide key fields like short_description, category, risk, and assignment_group. The agent returns the CHG number immediately.

Can the agent search the knowledge base for solutions?

Absolutely. The `search_knowledge` tool searches across all published knowledge articles using keyword or category filters, returning relevant articles with their KB numbers and resolution steps.

Does it support custom tables beyond the standard ITSM modules?

Yes. The `query_table` tool works with any ServiceNow table — standard or custom (u_ prefixed). Pass the table name and your SysParm filters, and the agent handles pagination and field expansion automatically.

ServiceNow MCP Server for OpenAI Agents SDK 10 tools — connect in under 2 minutes

Name: ServiceNow
Availability: InStock
Author: Vinkius

openai.github.io/openai-agents-python/mcp

Built by Vinkius GDPR 10 Tools SDK

The OpenAI Agents SDK enables production-grade agent workflows in Python. Connect ServiceNow through Vinkius and your agents gain typed, auto-discovered tools with built-in guardrails. no manual schema definitions required.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

import asyncio
from agents import Agent, Runner
from agents.mcp import MCPServerStreamableHttp

async def main():
    # Your Vinkius token. get it at cloud.vinkius.com
    async with MCPServerStreamableHttp(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    ) as mcp_server:

        agent = Agent(
            name="ServiceNow Assistant",
            instructions=(
                "You help users interact with ServiceNow. "
                "You have access to 10 tools."
            ),
            mcp_servers=[mcp_server],
        )

        result = await Runner.run(
            agent, "List all available tools from ServiceNow"
        )
        print(result.final_output)

asyncio.run(main())

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About ServiceNow MCP Server

Connect your ServiceNow instance to any AI agent and manage your entire IT service lifecycle through natural conversation.

The OpenAI Agents SDK auto-discovers all 10 tools from ServiceNow through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries ServiceNow, another analyzes results, and a third generates reports, all orchestrated through Vinkius.

What you can do

Incident Management — Create, update, and resolve incidents. Query open tickets by priority, assignment group, or SLA breach status
Service Requests — Submit and track service catalog requests, view approval chains, and check fulfillment status
Change Management — Create change requests, review CAB approvals, and monitor scheduled change windows
CMDB Queries — Search configuration items, explore CI relationships, and audit asset records across your infrastructure
Knowledge Base — Search and retrieve knowledge articles to help with incident resolution and self-service
User Management — Look up user profiles, group memberships, and role assignments across your organization
Custom Table Queries — Execute SysParm-filtered queries against any ServiceNow table with full dot-walking support

The ServiceNow MCP Server exposes 10 tools through the Vinkius. Connect it to OpenAI Agents SDK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect ServiceNow to OpenAI Agents SDK via MCP

Follow these steps to integrate the ServiceNow MCP Server with OpenAI Agents SDK.

Install the SDK

Run pip install openai-agents in your Python environment

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token from cloud.vinkius.com

Run the script

Save the code above and run it: python agent.py

Explore tools

The agent will automatically discover 10 tools from ServiceNow

Why Use OpenAI Agents SDK with the ServiceNow MCP Server

OpenAI Agents SDK provides unique advantages when paired with ServiceNow through the Model Context Protocol.

Native MCP integration via `MCPServerSse`, pass the URL and the SDK auto-discovers all tools with full type safety

Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure

Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate

First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output

ServiceNow + OpenAI Agents SDK Use Cases

Practical scenarios where OpenAI Agents SDK combined with the ServiceNow MCP Server delivers measurable value.

Automated workflows: build agents that query ServiceNow, process the data, and trigger follow-up actions autonomously

Multi-agent orchestration: create specialist agents. one queries ServiceNow, another analyzes results, a third generates reports

Data enrichment pipelines: stream data through ServiceNow tools and transform it with OpenAI models in a single async loop

Customer support bots: agents query ServiceNow to resolve tickets, look up records, and update statuses without human intervention

ServiceNow MCP Tools for OpenAI Agents SDK (10)

These 10 tools become available when you connect ServiceNow to OpenAI Agents SDK via MCP:

count_records

Useful for dashboards and metrics without fetching full records. Get record count from a ServiceNow table

create_record

Provide fields as JSON string. Common tables: incident, change_request, sc_request, problem. Create a new record in any ServiceNow table

delete_record

This action is irreversible. Delete a ServiceNow record

get_record

Returns all fields. Get a single ServiceNow record by sys_id

list_change_requests

Filter by state, risk, type. Example: risk=high^state=new List change requests

list_incidents

Filter by priority, state, assignment_group, or any field. Example query: priority=1^state=1 (open P1 incidents). List incidents with optional filters

query_cmdb

Common tables: cmdb_ci_server, cmdb_ci_appl, cmdb_ci_db_instance, cmdb_ci_network. Example query: name=PROD-WEB-01 Query ServiceNow CMDB configuration items

query_table

). Use SysParm encoded query syntax: field=value^field2=value2. Supports dot-walking for related fields. Query any ServiceNow table with SysParm filters

search_knowledge

Returns matching articles with KB numbers and descriptions. Search the ServiceNow Knowledge Base

update_record

Only specify the fields you want to change. Update an existing ServiceNow record

Example Prompts for ServiceNow in OpenAI Agents SDK

Ready-to-use prompts you can give your OpenAI Agents SDK agent to start working with ServiceNow immediately.

"Show me all P1 incidents that are unassigned."

"Create a normal change request for 'Database Upgrade to v15' assigned to the DBA team."

"Search the knowledge base for 'VPN connection issues'."

Troubleshooting ServiceNow MCP Server with OpenAI Agents SDK

Common issues when connecting ServiceNow to OpenAI Agents SDK through the Vinkius, and how to resolve them.

MCPServerStreamableHttp not found

Ensure you have the latest version: pip install --upgrade openai-agents

Agent not calling tools

Make sure your prompt explicitly references the task the tools can help with.

ServiceNow + OpenAI Agents SDK FAQ

Common questions about integrating ServiceNow MCP Server with OpenAI Agents SDK.

How does the OpenAI Agents SDK connect to MCP?

Use MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.