ServiceNow MCP Server for Claude Code 10 tools — connect in under 2 minutes
Claude Code is Anthropic's agentic CLI for terminal-first development. Add ServiceNow as an MCP server in one command and Claude Code will discover every tool at runtime. ideal for automation pipelines, CI/CD integration, and headless workflows via Vinkius.
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Vinkius supports streamable HTTP and SSE.
Vinkius Desktop App
The modern way to manage MCP Servers — no config files, no terminal commands. Install ServiceNow and 2,500+ MCP Servers from a single visual interface.
# Your Vinkius token. get it at cloud.vinkius.com
claude mcp add servicenow --transport http "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About ServiceNow MCP Server
Connect your ServiceNow instance to any AI agent and manage your entire IT service lifecycle through natural conversation.
Claude Code registers ServiceNow as an MCP server in a single terminal command. Once connected, Claude Code discovers all 10 tools at runtime and can call them headlessly. ideal for CI/CD pipelines, cron jobs, and automated workflows where ServiceNow data drives decisions without human intervention.
What you can do
- Incident Management — Create, update, and resolve incidents. Query open tickets by priority, assignment group, or SLA breach status
- Service Requests — Submit and track service catalog requests, view approval chains, and check fulfillment status
- Change Management — Create change requests, review CAB approvals, and monitor scheduled change windows
- CMDB Queries — Search configuration items, explore CI relationships, and audit asset records across your infrastructure
- Knowledge Base — Search and retrieve knowledge articles to help with incident resolution and self-service
- User Management — Look up user profiles, group memberships, and role assignments across your organization
- Custom Table Queries — Execute SysParm-filtered queries against any ServiceNow table with full dot-walking support
The ServiceNow MCP Server exposes 10 tools through the Vinkius. Connect it to Claude Code in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
How to Connect ServiceNow to Claude Code via MCP
Follow these steps to integrate the ServiceNow MCP Server with Claude Code.
Install Claude Code
Run npm install -g @anthropic-ai/claude-code if not already installed
Add the MCP Server
Run the command above in your terminal
Verify the connection
Run claude mcp to list connected servers, or type /mcp inside a session
Start using ServiceNow
Ask Claude: "Using ServiceNow, show me...". 10 tools are ready
Why Use Claude Code with the ServiceNow MCP Server
Claude Code provides unique advantages when paired with ServiceNow through the Model Context Protocol.
Single-command setup: `claude mcp add` registers the server instantly. no config files to edit or applications to restart
Terminal-native workflow means MCP tools integrate seamlessly into shell scripts, CI/CD pipelines, and automated DevOps tasks
Claude Code runs headlessly, enabling unattended batch processing using ServiceNow tools in cron jobs or deployment scripts
Built by the same team that created the MCP protocol, ensuring first-class compatibility and the fastest adoption of new protocol features
ServiceNow + Claude Code Use Cases
Practical scenarios where Claude Code combined with the ServiceNow MCP Server delivers measurable value.
CI/CD integration: embed ServiceNow tool calls in your deployment pipeline to validate configurations or fetch secrets before shipping
Headless batch processing: schedule Claude Code to query ServiceNow nightly and generate reports without human intervention
Shell scripting: pipe ServiceNow outputs into other CLI tools for data transformation, filtering, and aggregation
Infrastructure monitoring: run Claude Code in a cron job to query ServiceNow status endpoints and alert on anomalies
ServiceNow MCP Tools for Claude Code (10)
These 10 tools become available when you connect ServiceNow to Claude Code via MCP:
count_records
Useful for dashboards and metrics without fetching full records. Get record count from a ServiceNow table
create_record
Provide fields as JSON string. Common tables: incident, change_request, sc_request, problem. Create a new record in any ServiceNow table
delete_record
This action is irreversible. Delete a ServiceNow record
get_record
Returns all fields. Get a single ServiceNow record by sys_id
list_change_requests
Filter by state, risk, type. Example: risk=high^state=new List change requests
list_incidents
Filter by priority, state, assignment_group, or any field. Example query: priority=1^state=1 (open P1 incidents). List incidents with optional filters
query_cmdb
Common tables: cmdb_ci_server, cmdb_ci_appl, cmdb_ci_db_instance, cmdb_ci_network. Example query: name=PROD-WEB-01 Query ServiceNow CMDB configuration items
query_table
). Use SysParm encoded query syntax: field=value^field2=value2. Supports dot-walking for related fields. Query any ServiceNow table with SysParm filters
search_knowledge
Returns matching articles with KB numbers and descriptions. Search the ServiceNow Knowledge Base
update_record
Only specify the fields you want to change. Update an existing ServiceNow record
Example Prompts for ServiceNow in Claude Code
Ready-to-use prompts you can give your Claude Code agent to start working with ServiceNow immediately.
"Show me all P1 incidents that are unassigned."
"Create a normal change request for 'Database Upgrade to v15' assigned to the DBA team."
"Search the knowledge base for 'VPN connection issues'."
Troubleshooting ServiceNow MCP Server with Claude Code
Common issues when connecting ServiceNow to Claude Code through the Vinkius, and how to resolve them.
Command not found: claude
npm install -g @anthropic-ai/claude-codeConnection timeout
ServiceNow + Claude Code FAQ
Common questions about integrating ServiceNow MCP Server with Claude Code.
How do I add an MCP server to Claude Code?
claude mcp add --transport http "" in your terminal. Claude Code registers the server and discovers all tools immediately.Can Claude Code run MCP tools in headless mode?
How do I list all connected MCP servers?
claude mcp in your terminal to see all registered servers and their status, or type /mcp inside an active Claude Code session.Connect ServiceNow with your favorite client
Step-by-step setup guides for every MCP-compatible client and framework:
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
Connect ServiceNow to Claude Code
Get your token, paste the configuration, and start using 10 tools in under 2 minutes. No API key management needed.