Can I query incidents filtered by priority and assignment group?

Yes. Use the `query_table` tool with the `incident` table and SysParm query filters like `priority=1^assignment_group=Network`. Full dot-walking is supported for related fields.

How do I create a change request through the agent?

Use the `create_record` tool with the `change_request` table. Provide key fields like short_description, category, risk, and assignment_group. The agent returns the CHG number immediately.

Can the agent search the knowledge base for solutions?

Absolutely. The `search_knowledge` tool searches across all published knowledge articles using keyword or category filters, returning relevant articles with their KB numbers and resolution steps.

Does it support custom tables beyond the standard ITSM modules?

Yes. The `query_table` tool works with any ServiceNow table — standard or custom (u_ prefixed). Pass the table name and your SysParm filters, and the agent handles pagination and field expansion automatically.

ServiceNow MCP Server for Google ADK 10 tools — connect in under 2 minutes

Name: ServiceNow
Availability: InStock
Author: Vinkius

google.github.io/adk-docs/tools/mcp-tools

Built by Vinkius GDPR 10 Tools SDK

Google Agent Development Kit (ADK) is Google's framework for building production AI agents. Add ServiceNow as an MCP tool provider through Vinkius and your ADK agents can call every tool with full schema introspection.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

python

from google.adk.agents import Agent
from google.adk.tools.mcp_tool import McpToolset
from google.adk.tools.mcp_tool.mcp_session_manager import (
    StreamableHTTPConnectionParams,
)

# Your Vinkius token. get it at cloud.vinkius.com
mcp_tools = McpToolset(
    connection_params=StreamableHTTPConnectionParams(
        url="https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
    )
)

agent = Agent(
    model="gemini-2.5-pro",
    name="servicenow_agent",
    instruction=(
        "You help users interact with ServiceNow "
        "using 10 available tools."
    ),
    tools=[mcp_tools],
)

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About ServiceNow MCP Server

Connect your ServiceNow instance to any AI agent and manage your entire IT service lifecycle through natural conversation.

Google ADK natively supports ServiceNow as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 10 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.

What you can do

Incident Management — Create, update, and resolve incidents. Query open tickets by priority, assignment group, or SLA breach status
Service Requests — Submit and track service catalog requests, view approval chains, and check fulfillment status
Change Management — Create change requests, review CAB approvals, and monitor scheduled change windows
CMDB Queries — Search configuration items, explore CI relationships, and audit asset records across your infrastructure
Knowledge Base — Search and retrieve knowledge articles to help with incident resolution and self-service
User Management — Look up user profiles, group memberships, and role assignments across your organization
Custom Table Queries — Execute SysParm-filtered queries against any ServiceNow table with full dot-walking support

The ServiceNow MCP Server exposes 10 tools through the Vinkius. Connect it to Google ADK in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect ServiceNow to Google ADK via MCP

Follow these steps to integrate the ServiceNow MCP Server with Google ADK.

Install Google ADK

Run pip install google-adk

Replace the token

Replace [YOUR_TOKEN_HERE] with your Vinkius token

Create the agent

Save the code above and integrate into your ADK workflow

Explore tools

The agent will discover 10 tools from ServiceNow via MCP

Why Use Google ADK with the ServiceNow MCP Server

Google ADK provides unique advantages when paired with ServiceNow through the Model Context Protocol.

Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution

Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with ServiceNow

Production-ready features like session management, evaluation, and deployment come built-in. not bolted on

Seamless integration with Google Cloud services means you can combine ServiceNow tools with BigQuery, Vertex AI, and Cloud Functions

ServiceNow + Google ADK Use Cases

Practical scenarios where Google ADK combined with the ServiceNow MCP Server delivers measurable value.

Enterprise data agents: ADK agents query ServiceNow and cross-reference results with internal databases for comprehensive analysis

Multi-modal workflows: combine ServiceNow tool responses with Gemini's vision and language capabilities in a single agent

Automated compliance checks: schedule ADK agents to query ServiceNow regularly and flag policy violations or configuration drift

Internal tool platforms: build self-service agent platforms where teams connect their own MCP servers including ServiceNow

ServiceNow MCP Tools for Google ADK (10)

These 10 tools become available when you connect ServiceNow to Google ADK via MCP:

count_records

Useful for dashboards and metrics without fetching full records. Get record count from a ServiceNow table

create_record

Provide fields as JSON string. Common tables: incident, change_request, sc_request, problem. Create a new record in any ServiceNow table

delete_record

This action is irreversible. Delete a ServiceNow record

get_record

Returns all fields. Get a single ServiceNow record by sys_id

list_change_requests

Filter by state, risk, type. Example: risk=high^state=new List change requests

list_incidents

Filter by priority, state, assignment_group, or any field. Example query: priority=1^state=1 (open P1 incidents). List incidents with optional filters

query_cmdb

Common tables: cmdb_ci_server, cmdb_ci_appl, cmdb_ci_db_instance, cmdb_ci_network. Example query: name=PROD-WEB-01 Query ServiceNow CMDB configuration items

query_table

). Use SysParm encoded query syntax: field=value^field2=value2. Supports dot-walking for related fields. Query any ServiceNow table with SysParm filters

search_knowledge

Returns matching articles with KB numbers and descriptions. Search the ServiceNow Knowledge Base

update_record

Only specify the fields you want to change. Update an existing ServiceNow record

Example Prompts for ServiceNow in Google ADK

Ready-to-use prompts you can give your Google ADK agent to start working with ServiceNow immediately.

"Show me all P1 incidents that are unassigned."

"Create a normal change request for 'Database Upgrade to v15' assigned to the DBA team."

"Search the knowledge base for 'VPN connection issues'."

Troubleshooting ServiceNow MCP Server with Google ADK

Common issues when connecting ServiceNow to Google ADK through the Vinkius, and how to resolve them.

McpToolset not found

Update: pip install --upgrade google-adk

ServiceNow + Google ADK FAQ

Common questions about integrating ServiceNow MCP Server with Google ADK.

How does Google ADK connect to MCP servers?

Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.

Can ADK agents use multiple MCP servers?

Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.

Which Gemini models work best with MCP tools?

Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.