Can I query incidents filtered by priority and assignment group?

Yes. Use the `query_table` tool with the `incident` table and SysParm query filters like `priority=1^assignment_group=Network`. Full dot-walking is supported for related fields.

How do I create a change request through the agent?

Use the `create_record` tool with the `change_request` table. Provide key fields like short_description, category, risk, and assignment_group. The agent returns the CHG number immediately.

Can the agent search the knowledge base for solutions?

Absolutely. The `search_knowledge` tool searches across all published knowledge articles using keyword or category filters, returning relevant articles with their KB numbers and resolution steps.

Does it support custom tables beyond the standard ITSM modules?

Yes. The `query_table` tool works with any ServiceNow table — standard or custom (u_ prefixed). Pass the table name and your SysParm filters, and the agent handles pagination and field expansion automatically.

ServiceNow MCP Server for Cursor 10 tools — connect in under 2 minutes

Name: ServiceNow
Availability: InStock
Author: Vinkius

docs.cursor.com/context/model-context-protocol

Built by Vinkius GDPR 10 Tools IDE

Cursor is an AI-first code editor built on VS Code that integrates LLM-powered coding assistance directly into the development workflow. Its Agent mode enables autonomous multi-step coding tasks, and MCP support lets agents access external data sources and APIs during code generation.

Get MCP Server for AI Agents

ASK AI ABOUT THIS MCP SERVER

Open in ChatGPT Open in Claude Open in Perplexity

Vinkius supports streamable HTTP and SSE.

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install ServiceNow and 2,500+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Classic Setup·json

{
  "mcpServers": {
    "servicenow": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About ServiceNow MCP Server

Connect your ServiceNow instance to any AI agent and manage your entire IT service lifecycle through natural conversation.

Cursor's Agent mode turns ServiceNow into an in-editor superpower. Ask Cursor to generate code using live data from ServiceNow and it fetches, processes, and writes. all in a single agentic loop. 10 tools appear alongside file editing and terminal access, creating a unified development environment grounded in real-time information.

What you can do

Incident Management — Create, update, and resolve incidents. Query open tickets by priority, assignment group, or SLA breach status
Service Requests — Submit and track service catalog requests, view approval chains, and check fulfillment status
Change Management — Create change requests, review CAB approvals, and monitor scheduled change windows
CMDB Queries — Search configuration items, explore CI relationships, and audit asset records across your infrastructure
Knowledge Base — Search and retrieve knowledge articles to help with incident resolution and self-service
User Management — Look up user profiles, group memberships, and role assignments across your organization
Custom Table Queries — Execute SysParm-filtered queries against any ServiceNow table with full dot-walking support

The ServiceNow MCP Server exposes 10 tools through the Vinkius. Connect it to Cursor in under two minutes — no API keys to rotate, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

How to Connect ServiceNow to Cursor via MCP

Follow these steps to integrate the ServiceNow MCP Server with Cursor.

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"

Add the server config

Paste the JSON configuration above into the mcp.json file that opens

Save the file

Cursor will automatically detect the new MCP server

Start using ServiceNow

Open Agent mode in chat and ask: "Using ServiceNow, help me...". 10 tools available

Why Use Cursor with the ServiceNow MCP Server

Cursor AI Code Editor provides unique advantages when paired with ServiceNow through the Model Context Protocol.

Agent mode turns Cursor into an autonomous coding assistant that can read files, run commands, and call MCP tools without switching context

Cursor's Composer feature can generate entire files using real-time data fetched through MCP. no copy-pasting from external dashboards

MCP tools appear alongside built-in tools like file reading and terminal access, creating a unified agentic environment

VS Code extension compatibility means your existing workflow, keybindings, and extensions all work alongside MCP tools

ServiceNow + Cursor Use Cases

Practical scenarios where Cursor combined with the ServiceNow MCP Server delivers measurable value.

Code generation with live data: ask Cursor to generate a security report module using live DNS and subdomain data fetched through MCP

Automated documentation: have Cursor query your API's tool schemas and generate TypeScript interfaces or OpenAPI specs automatically

Infrastructure-as-code: Cursor can fetch domain configurations and generate corresponding Terraform or CloudFormation templates

Test scaffolding: ask Cursor to pull real API responses via MCP and generate unit test fixtures from actual data

ServiceNow MCP Tools for Cursor (10)

These 10 tools become available when you connect ServiceNow to Cursor via MCP:

count_records

Useful for dashboards and metrics without fetching full records. Get record count from a ServiceNow table

create_record

Provide fields as JSON string. Common tables: incident, change_request, sc_request, problem. Create a new record in any ServiceNow table

delete_record

This action is irreversible. Delete a ServiceNow record

get_record

Returns all fields. Get a single ServiceNow record by sys_id

list_change_requests

Filter by state, risk, type. Example: risk=high^state=new List change requests

list_incidents

Filter by priority, state, assignment_group, or any field. Example query: priority=1^state=1 (open P1 incidents). List incidents with optional filters

query_cmdb

Common tables: cmdb_ci_server, cmdb_ci_appl, cmdb_ci_db_instance, cmdb_ci_network. Example query: name=PROD-WEB-01 Query ServiceNow CMDB configuration items

query_table

). Use SysParm encoded query syntax: field=value^field2=value2. Supports dot-walking for related fields. Query any ServiceNow table with SysParm filters

search_knowledge

Returns matching articles with KB numbers and descriptions. Search the ServiceNow Knowledge Base

update_record

Only specify the fields you want to change. Update an existing ServiceNow record

Example Prompts for ServiceNow in Cursor

Ready-to-use prompts you can give your Cursor agent to start working with ServiceNow immediately.

"Show me all P1 incidents that are unassigned."

"Create a normal change request for 'Database Upgrade to v15' assigned to the DBA team."

"Search the knowledge base for 'VPN connection issues'."

Troubleshooting ServiceNow MCP Server with Cursor

Common issues when connecting ServiceNow to Cursor through the Vinkius, and how to resolve them.

Tools not appearing in Cursor

Ensure you are in Agent mode (not Ask mode). MCP tools only work in Agent mode.

Server shows as disconnected

Check Settings → Features → MCP and verify the server status. Try clicking the refresh button.

ServiceNow + Cursor FAQ

Common questions about integrating ServiceNow MCP Server with Cursor.

What is Agent mode and why does it matter for MCP?

Agent mode is Cursor's autonomous execution mode where the AI can perform multi-step tasks: reading files, editing code, running terminal commands, and calling MCP tools. Without Agent mode, Cursor operates in a simpler ask-and-answer mode that doesn't support tool calling. Always ensure you're in Agent mode when working with MCP servers.

Where does Cursor store MCP configuration?

Cursor looks for MCP server configurations in a mcp.json file. You can configure servers at the project level (.cursor/mcp.json in your project root) or globally (~/.cursor/mcp.json). Project-level configs take precedence.

Can Cursor use MCP tools in inline edits?

No. MCP tools are only available in Agent mode through the chat panel. Inline completions and Tab suggestions do not trigger MCP tool calls. This is by design. tool calls require user visibility and approval.

How do I verify MCP tools are loaded?

Open Settings → Features → MCP and look for your server name. A green indicator means the server is connected. You can also check Agent mode's available tools by clicking the tools dropdown in the chat panel.